Excellent Service from Xoticpc.com

Hello everyone,

I've been lurking these forums for several months in my search for a new laptop. This site has been an awesome learning tool for me, and I'm really grateful I found it. I was originally considering a budget gaming laptop from 800-1000 dollars when I heard about Clevo/Sager. I was immediately drawn to their simple, elegant styling and excellent hardware. I initally decided on an NP6165 with a few upgrades, and started looking at resellers here on NBR. I've read great things about several the resellers here: LPC, Mythlogic, among others, but I finally settled on Xoticpc.com after learning they were the largest Sager reseller in the country and seeing their great prices/discounts online. I placed my order for the NP6165 online, and within 9 days the laptop would be shipped to my door . The employees at Xotic were always gracious and helpful when I had questions or concerns, and I spoke with them often in the week leading up to me getting my 6165.

Well, like I said, my NP6165 arrived even sooner than I expected with regular ground shipping. The laptop was in perfect condition, with no fingerprints, dead pixels, or defects of any kind. It handled games well and ran cool and efficiently at idle and under load. I was very pleased with the product, so much so that I was beginning to regret not spending more money and getting a higher end model. After 3 or 4 great days with my new laptop, I called Xoticpc and spoke with Derek (awesome dude) about possibly returning my NP6165 for a refund and ordering something else. He advised me on the pros/cons of the other laptops in Sager's lineup, and helped me decide on a NP9150 with a 675M. The RMA process for sending back the first laptop was simple and painless, as was ordering the new laptop.

A few days after placing my new order, it entered phase 2 (sent to Sager for building.) That same day, I became aware that the new 675MX was available to preorder on Xoticpc's website. I really wanted to upgrade (again lol) but doubted I could because my laptop was already sent out to Sager. I called Derek just to ask and sure enough, he was able to contact Sager and change my order for me! I was really excited about the new laptop and gpu, but I would have to wait until the end of October for the 675MX to become available. As long as I had my old vaio to share with my girlfriend, I would be fine without the laptop for a month.

Well, in a cruel twist of fate, my vaio decided to overheat and die on me. Either I would be forced to buy a replacement for the broken vaio or change my gpu so my order could be completed quicker. I make a living by working off my computer, so I couldn't be without a laptop for a month.

Once again, I contacted Derek and he consulted me on options. I ended up changing my gpu to a 7970m, and Derek took care of working with Sager to change my order for the 3rd time lol. It takes some great customer service to be helpful, informative, and gracious, even when the same person has changed their order 3 times. Xoticpc.com has that customer service. They were willing to work with me through any problems that arose, and always courteous in doing doing so. In short, my experiences with them have been exemplary, and I wouldn't hesitate recomending them to anyone in the market for a Sager, Alienware, MSI, or any other custom laptop/pc.

tl;dr

The great guys at Xoticpc.com helped the most annoying customer in the world (me) get the perfect computer for my needs, and were extremely helpful even though I changed my order 30 times lol. Great prices, great customer service, and fast shipping. I couldn't be happier

 

Great to hear! That's the spirit

Once you are allowed to make changes everything just adds up perfectly and you get what you want glad to hear XoticPC was nice to you, congratulations with your machine

 

Congrats!

Just curious, you do know that there are problems with Enduro on NP9150 with AMD 7970M, right?

 

Thanks jaug! I'm pretty stoked

lol yes, I'm very, very aware. It's the reason I chose the 675M then 675MX before finally going to the 7970. I decided to take a risk, considering the hotfix that should be coming out within the week . If it doesn't work out, the new cards from nvidia will be out before too long. I can live with underutilization for a few months. Hopefully the amd driver can team get the issues ironed out though.

 

Yeah Failwheel! You should have your machine before too long and you'll have to let us know how you like it.

 

Absolutely man! It feels like Christmas in October lol. Thanks again for all the help over the last couple of weeks

 

No problem whatsoever, it's why we're here in the first place. Glad to help!

 

It's great to see a new review of Xotic PC, thank you for sharing your experience.

 

Thanks guys!

Small update: My laptop has been shipped It'll be here Thursday. I'll update again with more info once it gets here. Stoked!

 

All the effort is coming to fruition!

 

It's so close! Phase 3 was insanely fast as usual, too . Thanks Derek!

 

Another quick update:

My NP9150 got here this afternoon

It's a gorgeous machine, and it runs great. Absolutely zero issues or complaintsr. I'll probably make another thread in the future with a comprehensive review/benchmarks before and after the hotfix. I'm extremely satisfied thus far!

 

I'm glad to hear that! Definitely do the comprehensive stuff. The more information present the better.

 

Thanks man, will do. I've already downloaded a bunch of games and gotten FRAPS running with BF3 and Metro. Both run awesome maxed out. Didn't play BF3 mp (I know that's where under utilization hits) but single player was averaging 45-60 fps, lowest was 38, highest 97. This thing runs like a beast, Enduro or not

 

Hey, I ordered my computer from Xoticpc.com and talked to you more than any of the other agents, and i just wanted to thank you so much for the help, I'm loving the computer!!

 

haha he helped me countless times over the last few weeks, answering all my questions and making recommendations when I needed them. Derek's an awesome dude.

Just wondering, where do you get the xotic pc sig? I want one lol.

 

They have it on the website

 

thanks man, I'll check it out.

 

Glad to hear that as well! If you want to PM your order details I love putting users to their computers so I can better answer questions when they come up. Either way, let me know if there is anything else I can help out with.