Eurocom, RMA, how to? any help?

I buyed a P370EM in november with 2x680M sli, but one video card failed when i was playing Crysis 2...
I asked to Eurocom the authorization to test the two 680M by myself, to make the system bootable again with a single 680M and then send the faulty 680M to Eurocom for RMA.
They told me it was ok, but since then no reply, i asked for an RMA number by email ([email protected]) and by RMA form ( Eurocom Corporation - Number 1 in Desktop Replacement Notebook Technology), but still no reply.
Some one can help me? I know there is an official Eurocom account here at NBR, so i'm just registered to ask some info/help...

 

When did you request the RMA? Is this all in the same day? An RMA authorization (depending on the company) can take a couple days. First there's the guy who takes your request. He may or may not need to submit the request to a manager. The manager has to review the request and give his approval. The approval then has to go to the accounting department where it get's processed and made by the bookkeeper. Once made it might have to be verified by the service manager or sales manager again before being given to your rep. Your rep then may have to send it to you. Now it might not be this many steps but the point is an RMA can involve several people and each of these people has an inbox and a workload --- give them a couple days then follow up.

 

Lets hope Eurocom replies.

This main acc. had been online last of 6th December: http://forum.notebookreview.com/member.php?u=541685

Get 5 posts on the forums and you'll be able to send them a PM

 

Eurocom told me it's faster and cheaper for me to ask RMA directly Clevo Germany Service Center ( Clevo Germany) since i'm in Italy.
Now i have an RMA number for Clevo Germany Service Center (they checked Eurocom invoice and serial number).
Also they allowed me to send only the faulty 680M (so i can use my notebook with the other 680M).
I hope everything will be solved in little time

 

Ah good to know, best of luck to you man!

 

Anos89 --- you never answered my questions about the timing which is important because your post basically implies (by the fact that you posted it) Eurocomm were unresponsive to your RMA --- but if we knew the time frame you were talking about then we'd be in a better position to both help you and to judge the merits of your post. Now we find out this was an overseas purchase (with all kinds of customs implications in RMA and RMA paperwork etc -- we'd want to know those kinds of details too because they would be part of the story (import details).

Going to ask everyone --- please give us the full picture (timelines etc) when you are making a post like this (and any other relevant details) so we can better understand what's going on and better help and support you, or so we can judge the merits of your post..

 

You are right
5 January - my first email to Eurocom
7 January - Eurocom reply (i'm allowed to test graphic card by my self)
7 January - my second email (one graphic card is dead, with the good one the notebook is working good)
11 January - still no reply, new email to Eurocom to ask info about RMA
16 January - still no reply, new email with all tests and info about notebook and dead graphic card
16 January - Eurocom reply, they suggest to ask an RMA to Clevo Germany Service Center since it's near Italy (faster RMA, cheaper shipping cost for me)
16 January - RMA Form filled from Clevo Germany Service Center site and email sent
19 January - They accepted RMA, i have now a RMA number and i can send the graphic card!

Don't know why no reply from Eurocom from 7 to 16 January, but everything seems resolved now, i'll ship the video card next week
Maybe my fault, because of too much simple emails, maybe faulty spam filter, idk, but i payed a lot of money, and 9 days and 3 emails are too much
Support is an important thing for an enthusiast notebook, i really hope they can improve the communications with users...it really can do the difference when choosing the reseller!

 

At the end of the first week of January Ottawa was hit by a massive winter storm (it's second big storm of the winter). It corresponds roughly with your timeline. Might be a contributing factor. From your timeline I'm looking at the days of the 11th through the 16th as being your RMA communication window. Being that the 11th was Friday you are really only looking at 14-16th --- a three day window. Now I wouldn't be super happy about having to wait 3 days -- it could be that they were busy trying to figure out an alternate RMA solution for you in Europe. --- who knows. Thanks for providing the additional detail.

 

I also just sent my GPU to Germany. It's a 7970m. They said that it takes 2 days for them to diagnose and issue a replacement card. So things should be moving pretty quickly. Next week my card should arrive at their office and I'll come back with some feedback here.

 

I just sent my graphic card too

 

Please let me know how your experience with GoldeStar goes. Did they ask for money for return shipping?

 

sure, today video card is arrived to GoldStar, let's wait for a communication

 

Mine yesterday arrived in Germany so it should arrive at goldstar by Monday. Romanian cheap post moves slowly. It did cost only 13€ so I can't complain. Other shipping companies charged 50€ for the same service.

Sent from my GT-N7100 using Tapatalk 2

 

Any news on your card? Mine just arrived in Germany.

 

My card just left Germany. They replaced it with a new one.

Sent from my GT-N7100 using Tapatalk 2

 

Tomorrow they will ship me a new video card

 

Summary:
5 January - my first email to Eurocom
7 January - Eurocom reply (i'm allowed to test graphic card by my self)
7 January - my second email (one graphic card is dead, with the good one the notebook is working good)
11 January - still no reply, new email to Eurocom to ask info about RMA
16 January - still no reply, new email with all tests and info about notebook and dead graphic card
16 January - Eurocom reply, they suggest to ask an RMA to Clevo Germany Service Center since it's near Italy (faster RMA, cheaper shipping cost for me)
16 January - RMA Form filled from Clevo Germany Service Center site and email sent
19 January - They accepted RMA, i have now a RMA number and i can send the graphic card!
22 January - I sent video card in Germany for RMA
14 February - Graphic card is arrived
22 February - Graphic card tested, everything seems ok, no more throttling problem and temps are lower! Too happy!

 

Good to see you are all having good RMA's with Eurocom, Their a GREAT company. I have had a Account manager (Charles) whom has been my go to guy for any kind of issue, and order. Very, Very, polite and helpful person at Eurocom. Can't be more happy.