Clevo Reseller *MALIBAL* and the 7970m

Folks, I would like to accomplish two goals within this post:


1) I would like to apologize for some of the rash statements that have been made by myself in regards to Malibal and their Customer Service. Myself and many others have acted like spoiled children when dealing with our resellers whom have really done their best to deal with the issue that had no bearing in creating.

Although venting on the forums is normal in cases like this, these forums are a very important venue for resellers to get the word out on the services/products they offer. So it is completely unfair and unjustified for me or anyone else to make unfair statements that could have a negative reflection on their business.

Once again I do apologize!


2) I would like to highlight the GREAT customer service I was provided from Malibal. I work in Sr.Management myself in the Telecommunications business so believe me when I say, that I understand what it takes at times to deal with unruly customers. The service Malbal provided me far exceeds what my expectations for my industry which is a definite win in my book.

They exercised very good judgement responding to some posts/e-mails which could be classified nothing more than a VENT.

Most importantly they did EVERYTHING within their power to ship out my laptop as quickly as possible. This resulted in them working significant overtime including weekends.



To conclude, I know a lot of us have given our CLEVO resellers a lot of grief over the past month + dealing with the 7970m issue. I think we can all agree that all resellers did a fantastic job, and it would be good if we could show our appreciation on this thread.

 

In my opinion, a reseller has to do two things to accomplish good customer service: set appropriate expectations, and adhere to or exceed them.

If they weren't able to do so because they were relying on information from the manufacturer, which ended up being faulty, then I can forgive them for that.

 

Did they extort this out of you? Lol.

Appologise to them, not us.

 

Meaker, that was exactly what I was thinking. I'm curious what nifty swag he received for this post. ^^

 

Malibal influenced or not, this isn't a forum for sins, go to the church for that ........

 

No extortion, i was morally motivated to post the truth about my experience with Malibal...... was the right thing to do.

 

Glad you're happy with your experience was a positive one!

this should be in the reseller feedback section though

 

That's great. But it reads like a public statement formulated to defer the threat of litigation. Just sayin' because it's not like *they* haven't threatened libel suits.

In any event, I moved this to the proper section.

 

IF they did push you to change your position, which honestly it sounds like they did, I would recommend all that had bad experiences to go the BBB route to report. That way both sides get their chance in a formal process, to say their piece.

If they threaten libel suit, don't fret. The only time you have to worry on that is if you say something that is not true. If it happened they way you say, then they can't make you remove it or win a suit. If you are sating an opinion like "Malibal sucks" they can't win a libel suit, opinions are never illegal. It is only when you say that Malibal did something and it is a false accusation can they win a libel suit. Libel suits are very hard to win as they have to prove that you said something that is (A) damaging and (B) NOT TRUE.

Now, I was a defender of Malibal. I have a friend that ordered and is happy with them. However there seems to be a lot of smoke and now hearing that this is more common than not. It does surprise me that they are not defending themselves publicly against some of these threads and their own forum has been down for a while not.

If it is true and you had a change of heart, great. Just wanted to point this out.

Personally I don't know if they are good or not anymore. My friend had good experience, but a lot of smoke.

Malibal, you guys may want to say some words publicly as all we see is one side of the story here!!!

 

We find it sad that a company would threaten libel suits based on forum opinion posts. It shows they have no real understanding of how the law works. I'm glad you gave a very brief overview of how a libel suit works so that people won't be afraid of expressing their negative experiences or opionions.

If trolls go around defaming a company, well that's one thing. And we do try to TKO trolls that do that as it is against forum rules to troll. conversely, it is also against forum rules to "positively" troll the forums.

Malibal has in the past, claimed that certain posters were trolls. Some of them may indeed have been but we had no way to verify as they posed as actual customers with legitimate gripes. Some of them were not trolls and were actual customers yet were treated poorly and rudely by a particular Malibal representative.

Malibal sells good systems. No doubt. But on the odd occasion, their customer service can go very badly depending on the complexity of the issue as evidenced in the forum.

 

I have to agree. It's the weirdest review I've read. It reads like someone who got spooked of a law suit and went to forums quickly to detract what you said before.

 

I say nothing... because I fear a libel suit from Malibal.

 

Let the sleeping dog lie, you keep poking them with a stick and they will come barking.

 

Look, you can't get worse than what I've said an done, and they haven't threatened me. Either that's because they aren't actually into doing that kind of stuff, or they know that every problem I had with them was true.

Malibal began shipping laptops ordered a month after me before mine, I talked to a rep and he was rude about it, so I posted on the forum about it and cost them at least five sales from what people had posted after. That's almost 10 grand I cost them.

However, this first point of this review does make one think if this is either the personal account of someone who works at Malibal or if someone was told they'd get a special discount for posting it. I find it weird that a customer would call them self spoiled... And actually, I do remember someone on the Malibal forum posting a conversation with a rep that included the rep telling the customer he should be more patient. And those forums are still down lol, no way anyone can believe its not on purpose now, to many customers were talking bad about Mailbal's service on the forums I suspect.

 

I just ordered my Malibal on 6/29 - paid in cash at local BofA on 7/5. Malibal was $150 less than XoticPC and I liked the look/feel I saw online, so I felt pretty good coming out of the gate. Plus NV is closer to me than NE.

I did wish they had a video somewhere of the box being unpackaged. They appear to have an account on YouTube but it only has 1 video of gameplay last I checked. So I do plan to unbox mine and post the video along with my complete review once my new laptop arrives.

Experience thus far:

1. I paid 7/6, but never got confirmation. After a few days of non-communication, I had to email them late at night - got a reply within the hour that my order was changed to "Processed".
2. After a week with no further status change I had to call to get an update this afternoon, and they did quickly answer with a reply of "waiting 7970m's to arrive - likely by TUE." It was a very fast response, but again I don't like that I had to call. It will then take a week so I will likely get my new laptop by end of month.

I am a bit frustrated that I get zero email updates, but hey at least I can call to get someone on the phone. If I were Mr. Malibal I would have my customer service/salespeople send some update emails to those waiting. This " no communication means no cancels" philosophy is a bit naive to me. If they have time to sit around and answer calls, they have time to send emails to avoid calls...get proactive.

Still...I do feel OK with my purchase - just wish communications were more advanced on their end. I am cognizant of the potentially higher than normal volume of biz they have right now with the 7970m developments.

 

Yeah I agree with the proactive part, my laptop has been in pending parts for 2 weeks now and I never got a single email from myth explaining why. It's kinda frustrating that I would need to go to their website and live chat with their cs rep in order to know the shipping date of the 7970m of my laptop. If only myth and other builders can do a 3 days status inactive check. e.g if the status of the building process have not changed within 3 days send in an email to the customer explaining why, it will definitely make the wait feel better

 

I am fully aware that this is very trollish, but coming to this forum to educate myself before buying my next laptop (Not from Malibal) I never expected as much drama on a geeks forum haha.

Now about Malibal ... -Door creaks open, a burly mafioso walks in with a gun, shoots me three times in the head and says "Don Malibal says sleep with the fishes".

What's next? Hacking into NBR's database to get IP addresses of those that blaspheme against Malibal and post their personal pictures on 4chan?

Just brilliant.

 

I'd be a lot more disturbed by threats of law suit for libel.

 

I've had a few personal conversations with "Mr. Malibal" and he was very pleasant. Just weird that they keep having the same issues with rude support people, but those employees continue to work there. Wonder if the reps are like related to him somehow so he can't fire them without fear of parental guilt

 

Not sure, but when I call I only ever get the same person and when I ask to speak to someone else I'm ignored.

This had just been the case post purchase, pre purchase (4 months ago) I spoke with maybe 3-4 different people.

I wonder if they have down sized or something

Sent from my Galaxy Nexus using Tapatalk 2

 

I wouldn't unless you blatantly lie they can't sue you for libel. You can say they suck all day long. Can't sue for opinions. I posted about it in more detail above... http://forum.notebookreview.com/res...clevo-reseller-malibal-7970m.html#post8651374

 

Could be.. They're based out of Las Vegas are they not? Someone out that way could make a day trip and find out for us

 

No, but the point that on an opinion forum they went and threatened to sue many members of NBR over trivial stuff. It's just their way of not letting anything negative be said about them so they can tout their BBB and reseller ratings. It's shady and says a lot about them... draw your own conclusions.

 

Maybe the OP was at the end of a 12 pack and just got emotional ...

 

Or on MDMA