Another disappointed and frustrated Mythlogic customer

I have a ticket in (7833287) with Mythlogic for a fairly straightforward question about buying replacement parts. It's been 18 days with absolutely zero response! I even talked to somebody there a few days ago with assurances that I would get a response. It was all empty promises because nothing has happened! Unsat Mythlogic.

 

Please take a look at your email as well.

 

The ticket is AGAIN at a standstill. Mythlogic fix your s**t.

 

Hello? Mythologic rep? Are you alive?

 

@mythlogic

 

good afternoon Prema, is necessary to me yours bios for P370em EUROCOM Scorpius X powered by premamod.com and vbios 980m

 

@mythlogic please help

 

Huh. I don't get it. Something is messed up here. Didn't even acknowledge Brother @Prema's thread bump.

 

Seems to be a trend nowadays.
A statement from them would really help mend things a little bit.

 

@mythlogic

 

The food is on the table and the baby is crying.

 

I want to receive P151em BIOS firmware file.
but the blog closed.
Is there any way I can get it back?
I need it very badly.

 

http://forum.notebookreview.com/threads/clevo-bios-thread.416916/

 

I'm sorry.
What I need is a Prema BIOS firmware file.
I forgot to write it.

 

If you purchased your Clevo from a Prema Partner Shop, the best way to get it is to contact them directly. BIOS mods are not available for public download at this time. The only other way would be to obtain it directly from @Prema. Did you already have it once before?

 

Trying again. @mythlogic hello?

 

they ded bro

dispute with your bank

 

We've PM'd him.

 

@mythlogic What is going on with your CS?
This is uncalled for.
I'm not even a customer, but this is reminding me EXACTLY of what that one Klipsch 5.1 amp repair guy was doing in Texas way back (forgot his name but he started off "good.". Started off just fine..repairing amps and stuff, then started...becoming a flake...only sending back amps when people bugged or threatened to investigate him, and eventually just completely disappeared WITH PEOPLE'S AMPS. Now we only have Henry showing top level repair work and integrity (much like our Hidevolution, Gentech, xotic etc guys over here).
Some transparency would be appreciated. If you laid off most of your staff, then give us some information that you're running on a bare crew. If you want to exit the reseller business, give people their orders, cancel all new orders and move on. People's lives and time and schedules are important. It isn't cool for you to screw with people and their emotions like this.

 

He's right you know.

 

See now we were perfectly happy with letting this thread go on. Listen we get it we've been _+$($)_( up recently to say the least. We aren't trying to screw anyone over we are trying to do right by our customers and get them taken care of. Yes it's taking way too long and we are trying everyday and everything to get it taken care of.

But to come out here on these forums with a baseless personal attack on people. Which just isn't true crosses the line. And for that to be the first post on these forums just seems like a disingenuous personal attack on people who are just trying to take care of customers

Edit: Post was removed.

 

@mythlogic This is at a standstill... again. If you guys don't give a **** anymore, just tell me so I can stop wasting my time and take my business elsewhere.

 

We do. And we will have your parts shortly. Then we will send them along to you.

 

Beware, it looks like Mythlogic is closing.


According to the State of Michigan Department of Licensing and Regulatory Affairs, Mythlogic’s status is “Automatic Dissolution” as of July 15, 2017.

http://www.dleg.state.mi.us/bcs_corp/dt_corp.asp?id_nbr=04843D&name_entity=MYTHLOGIC CORPORATION

According to the Michigan Legislature:

“If a domestic corporation neglects or refuses to file its annual report under section 911 or pay any annual filing fee or a penalty added to the fee required by law, and the neglect or refusal continues for a period of 2 years from the date on which the annual report or filing fee was due, the corporation is automatically dissolved 60 days after the expiration of the 2-year period.”

http://www.legislature.mi.gov/(S(eu...g.aspx?page=GetObject&objectname=mcl-450-2922

Personally, I’d be very worried if I had an unfulfilled order or even purchased an extended warranty from these guys.

 

Again, another baseless attack, we aren't closing. Nothing of the sort at all. That is just state paperwork that our great state just needs to update its records.

This is now the second and third post (the same post really) which are your ONLY posts to come on here and attack the business without any specific claim. Just with hate and vitrol accusing us of all sorts of baseless untrue things.

As you haven't ever purchased anything from us, and come on here to bring up to the world that the state needs to update their website for a tiny piece of paperwork and equate that to we are going out of business, we don't know why.

Also again, while we aren't disagreeing some stuff has/was/is/whatever happening, not debating that in the least, if we were closing or going out of business or anything related to that, we still have class and would just tell people. We aren't looking to "midnight move" with a bunch of peoples money, as we're humans and wouldn't want that for ourselves. So again, if you want to be upset because we didn't communicate with you, or a repair or an order took too long, etc, then we completely accept that. But to try and discredit us because of two pieces of .gov paperwork come on.

 

One last attempt @mythlogic. Either you guys are going to ship the parts or you aren't. No communication, empty promises, and weeks of wasted time trying to work with you. I can probably go buy the parts cheaper and faster elsewhere as well.

Give me a response no later than close of business Monday, 28 August. The response should be "the parts have shipped" with a tracking number. If it's not, lose my information and cancel my order.

 

@Landstander Crap....what did you order? I just looked....you started this thread over 2 months ago. This is crazy !!!!!!!

 

@Landstander

So what happened? Did you hear anything from them?

 

All I'm asking to purchase is a GPU and CPU fan for a Nyx 1713 (Clevo 177SM). The simplest, easiest request imaginable. They followed up today on the original support ticket I started on... JUNE 1ST!!!!! with a promise to ship but I've been on the cusp of shipping these components for weeks. My bet is that nothing will happen, yet again. Unless I get a tracking number in a day or two, I'm done with them.

 

You know, I looked back in this forum and the last really spectacular review was actually mine around April 2016 so I have a dog in this fight because I've recommended Mythlogic. For the record, I have ordered 2 laptops and a couple parts the past few years. My communication and service was great. But looking over the past year or so of this forum....something happened. And @mythlogic , I guess people just want to know what happened.

I tell you what I think....and if my thinking is wrong, tell me and I'll apologize but at least let us know why we feel we have been deserted. I think your storefront and people are so busy building and maintaining your machines all night at Digital Ops LAN parties that you don't have time for us. I mean, if you have a block party reservation coming in, you wouldn't want that line complaining because they are real people at your front door. We are just names spread across the Internet.

Come on man....throw us a bone....anything!!!!!!

 

@Landstander
Did they ship your parts and come through with the tracking info? Did you get an explanation on what is taking so long?

 

@mythlogic I really miss that box covered with cow spots that was delivered to my door -- they "were" a very good computer company; excellent customer service, and I always got exactly what I wanted, plus... they delivered it exactly as promised (even though that extra 2 meg of RAM cost $500).

You appear to have an excellent product and I commend you for the thoughtful details you want to provide to your customers. My intent was to make a purchase from you this morning, I had my checkbook open, but I decided to do a bit more research first. Luckily for me (sadly for you) I found this page. I actually need a guarantee my computer will be here by the date you promise. Just a hunch, but you will lose many more $4,000 sales if you can't deliver the product -- I don't "want" a computer, I NEED a computer. I feel for you -- running a business is hard. Wishing you all the best as the Christmas season approaches.

 

@tbeck3579 I think @mythlogic is doing great as a company in their own niche. They have a local storefront in a big building and provide machines/support for Digital Ops at the same address. They are a local company without the means nor desire to provide worldwide support. Even their Facebook page specifically states they are a local systems builder.

I think that those of us that were fortunate to get a superior product and service remember how they were. Unfortunately, that does not appear to be the case today as evidenced by recent posts to this forum. Thankfully, when one company ceases to provide superior products/services another company will step in to replace them....also as evidenced on these forums.

 

There is no way that is true as things stand right now. Might have been true 2 years back, but not anymore. Specially when the exact same product is available through multiple other resellers, with a lot of addons that are much better than what Mythlogic provides.

 

@bloodhawk I think we are saying the same thing. Mythlogic is a system builder and still does provide a great product and service. The problem is that they provide both locally, not worldwide anymore. As best as I can tell, this is a local and internal decision. I've come to this conclusion after reading their Facebook page, Digital Ops Facebook page, local gaming sites, and this forum.

Bottom line for us here.....time to move on.

 

No we are not. Im cleary stating that their quality of service for "With in the US" is down in the dumpster. Let alone international.

And their Facebook page does not hesitate before deleting negative comments or reviews. So there's that.

 

Ok @bloodhawk you win. You're a bigger wheel here than I am so I'll stop trying to help others here.

"Local" does not mean "within the US". I've flown into Ann Arbor. Their brick and mortar storefront and employees do a great job in Ann Arbor. They do not appear to do so elsewhere. I thought I have made that perfectly clear in all my posts.

However, your reputation is superior to mine so I will go elsewhere rather than your edited comment.

 

If that is indeed the case, then Mythlogic needs to update its website to stop accepting orders from outside its local service area and make it crystal clear that this is what it is doing now.

 

THIS.

But who am to reply directly. Probably will get dismissed as a "bigger wheel" comment.

 

Indeed... It's not helpful to let people place orders, charge them, then wait for them to cancel and dispute the charge ..... I can't imagine that helps their local business any if that is indeed what they're now focusing on. At a minimum they could have just cancelled the orders right off and sent out an apology explaining that they are only servicing Ann Arbor now. Then at least the person ordering would know to go elsewhere right away rather than wait a month and end up ordering from elsewhere anyway.

 

If they wish to collapse down thier business and only focus on local sales then:

1. First and foremost they should honor the sales that they have already accepted and been paid for.
2. Address the outstanding issues with the orders that they are failing to deliver on.
3. Stop accepting online orders.
4. Make this decision to refocus crystal clear on thier website.

I doubt that there is a large enough market for high-end gaming laptops in the Ann Arbor area for them to turn their backs on online orders. Again, if they are going to downsize then deal with the existing orders that they have already been paid for! They've already taken people's money but haven't fullfiled thier responsabiltiy to deliver the product.

If they are going to focus only on Ann Arbor sales, why do they attend conferences like CES, and ignore customers' issues, stop answering the phone and force customers to take action through their credit card companies?

 

Also, before they stopped responding to people on these forums they never said that they were only focused on Ann Arbor. No, they kept making promises that they never kept.

Even after they proclaimed that they wouldn't take peoples money and disapear it looks like that's exactly what is now happening.

 

LOL

Yesterday I got an email (replying to my request to cancel my order that was sent 2 weeks ago) saying my order would go into production next week. This is the first I've heard anything from them for 5 weeks. I replied requesting (again) that they cancel my order.

I had also disputed the charge with my CC company. The CC company already resolved the dispute in my favor and issued a chargeback long before yesterday, after they also were unable to contact anyone at Mythlogic. This is just comical. I suppose if they actually ship me something I'll just refuse delivery. Yeesh.

BTW ... Loving my new HIDEvolution-bought laptop.

 

It now shows as cancelled. Yay.

 

welcome to the EVOC Team man. Let me know if you need help tweaking it so I can login to you

 

I guess you can say anything you want when it's not YOUR money that is being spent and lost, can't you?

 

You deserve several reps for this.
This is both basic business sense and basic human dignity to do. Yet people these days care more about protecting their rear end and money and power and their ego, rather than doing what's right. Because, you know, spending money cuts down on dem net profits...

 

I'm not a "gamer", my laptop is for video editing. A custom laptop was the only way I could get what I wanted/needed. I do hope it all works out and my laptop will be worth the hoops I've been jumping through to get it. For the first time in a very long time I had my PC (laptop) custom built. Years ago I began with a Gateway and Windows 3.1 -- not my first PC but my first custom built PC -- you couldn't run over to Best Buy and get a decent computer back "in the day." I bought 3 Gateway's, all were good, but customer service had started to go downhill so I purchased my last custom built from Dell about 15 years ago (I think it was 15?). Dude I was Delled Alienware was very low on my list custom builders. I have to say there are some good companies out there but their prices are very high comparatively speaking (same hardware/chip-sets, etc.) and they often don't offer the cutting edge technology -- often it is double the cost of what a competitor charges -- sigh... I wanted a 120hz display, PCIe Samsung SSD, etc. It should be fast enough to last for the next 4 or 5 years. Still, I liked having one company -- big cow spots on the box Yesterday when I was young, hehehe.

I tried Orion first but was very disappointed and decided to cancel -- fool me once scenario... A $3,000 dollar computer and they can't be honest with me? Seriously? I deserve $3,000 worth of honesty and respect! I'm caring for my dad in a different state so I knew a big purchase on my bank card with a different mailing address would set off alarm bells. I made absolutely certain my bank knew I was purchasing a computer before I purchased it -- and my bank held the money until Origin finally got off their rear ends and canceled it. After 5 phone calls with my bank I learned Origin was BS'ing me -- over and over -- they never ONCE called my bank yet kept telling me they had and the problem was my bank, not them. Jerks.

Of course Mythlogic *was* on my short list. Be honest with me, don't jerk me around, and you have a life-long customer -- I don't expect perfection but I have to trust you. After reading this forum I felt like it wasn't worth the effort to go down that "mythical" road again.

Last week I ordered a computer from Xoticpc and, uh oh, again!!!. The exact same MSI computer was at ibuypower for less money, a couple hundred less. I used Xotic's "price match guarantee", sent an email, and... you guessed it... What the heck is a guarantee, duh??? Tried live chat they cut me off 2 times (live chat disappears and the text reads "leave a message". I caught a clue the second time. I will admit they at least sent me an email saying they couldn't match ibuypower's price but would make up the difference with services like thermal paste -- but I'm not a gamer so I'm not spending money on paste, the dead pixel guarantee, overclocking, etc. ibuypower got my business this morning -- unfortunately my shipping address is in CA and ibuypower is in CA so I had to pay 7.75% sales tax, but with the "cloud9" coupon code I got 5% off. ibuypower certainly doesn't get stellar customer service ratings in reviews but at least they were honest with me and responded to my questions -- though it did take awhile. So we shall see.

 

Sorry to be in someone else's thread, but could you elaborate on what the concern or issue or ticket is regarding in particulars, otherwise, no offense, your using a feedback forum section to contact them, it's not exactly the way to do it.

Now please do not misunderstand, I can tell your frustrated, and maybe your feelings are 100% justified, but as a feedback thread, I thought it fitting to known the particular parts of details of the ticket, as by now some of us are curious, and maybe some of those details in your exchanges with them can shed some light on maybe what is going on.

Since this is really none of our business, you do not have to share at all, and I am not really giving any sentiment or feedback myself, just observation, out of curiosity. Cheers though!

 

is this a thing or just a random example/comment ?

There seems to be some saying something on thier facebook and some stuff, but I'm getting a odd vibe from what I am reading, just curious as to the rest of the news/scoop is.

Laptop sales and business have been slow for the most part this year I think, because AMD crashed the scene and stirred up the pot, RnD was back in full swing and I have news of upcoming roadmaps that I'm not privy to share, which based on what I know is expected to push sales up next year steadily again, and keep with the 20%+ growth of the laptop market in general etc...

But the lack of a new VGA for mobile officially, and lack of a dedicated mobile CPU (PGA) lineup, we were more or less supported by Clevo and MSI brands making thier own in-house desktop/laptops this year (Desktop CPU's).

While it was exciting to get these this year and last, it really does mean that these two companies, MSI and Clevo basically pulled the weight of the team for many companies.
This is also a highly saturated market, with fierce competition - not easy selling laptops !