[Eurocom] Support

Hi there!

My Eurocom M5 Pro (P650SE) suddenly turned off (never to turn on again) and I have opened a support ticket with Eurocom. I'll be updating throughout the process so as to share with the community for future reference.

A semi detailed account of the problem (and steps taken to solve it) can be found here: http://forum.notebookreview.com/threads/p650se-not-powering-up.791511/

[Name, Request#, Serial# and Product Registration# in image have been blanked for confidentiality purposes]

Cheers!

 

Any updates?

 

Now that the overseas travel is done (for now, at least) and I have gotten the notebook, here's the update:

05/13/16: Eurocom Support provided RMA and shipping information. Due to testing, suspicion was cast on the motherboard and I was requested to ship only the notebook (without accessories)
06/23/16: Eurocom Support informed me that the notebook had made it to the bench but was found with cosmetic damage (without damage to the shipping box) and offered to repair the most important part of it (without labor cost). I asked if the damage could be totally repaired and the detailed invoice be sent to me (needed it in case responsible party requested it).
06/27/16: Eurocom Support sent an email letting me know that both plastics and motherboard had been replaced. Also told me that HDD could not be read (I wasn't aware of this since I had never actually used it; changed for SSD upon receiving)
06/30/16: Eurocom Support notified that all repairs were complete and requested shipping confirmation
07/04/16 - 07/09/16: Due to problems with PayPal, Eurocom Support redirected me to Eurocom Sales Team so as to solve the issue
07/11/16: Received PayPal invoice from Eurocom Sales Team, payed it and received shipping and tracking information from Eurocom
07/19/16: Notebook delivered. Everything working correctly.

Notebook was restored to 100% functionality and has continued to work flawlessly ever since I got it. They also included the original faulty drive. If I was pressured to find fault, I'd say the new case came with branding and original was unbranded. Hardly something terrible if you ask me!

To sum up, I would say that the service received from Eurocom has been professional-grade and generally smooth. Only hiccup was due to PayPal error which was promptly solved once the corresponding department got hold of it (I'm guessing departments are specialized in their activity, which seems logical). Would buy from them again and would recommend other to do so too!

Should anyone have any questions, I'll be glad to answer them

 

I wonder how much they charged you for the cosmetic damage to the case and stuff? Cuz I have similiar issue with my M5 Pro and they quoted bottom case is 124USD, wonder what u paid for ur repair?

 

Total cost of repair was 603 USD. Detailed quote as follows:
- LCD back cover = $ 111
- LCD front cover = $ 68
- Bottom case = $ 128
- Top case = $ 146
- Labour = $ 150

A quote of 124 USD for the bottom case seems in line with this. Is that the only part you'd change?

 

Oh wow that's a lot you spent for the repair, not to disappoint you or anything, i bought the brand new orginal bottom case for 20USD on Chinese ebay 'taobao.com', and also the top case for 25USD and moved every component to the new case by myself... The pricing I would say is very high from eurocom... I guess that's what you pay for them shipping the case from China to Canada/US for you... If you know someone in China to buy it for you and ship it to you, or you can get the seller to ship it to US, you can get all four cover/case for less than 100 USD if you buy on taobao...

Clevo parts are quite hard to find even in China, I guess just not a lot of people buying them... But yeah there is always a way to find them

 

I'm ordering the new Eurocom X4E2, I will ask their support if I can purchase a spare CPU and GPU fan from them... I have seen somewhere else on this forum those fans are sold to customer for 15USD a pop, I am very sure they will be more than 50 dollar a pop at Eurocom...(at least that's what they quoted for my Eurocom M5 Pro CPU fan) I will update when I get an answer from their sales department.

 

Yes, you are correct. Repair wasn't cheap and could be deemed not worthwhile for cosmetic damage alone. Even Eurocom only offered to repair the most compromised part (top case) to begin with. But the notebook has since been used by an associate so I only reviewed it so that I could post the update here (still have access to it if someone should ask something about it).
Good find on taobao.com! Seems you can save quite a bit by going through that channel. Let us know how it goes for you. Any reason you're stocking parts?

 

Oh same reason as ur laptop, cosmetic damaged case. I accidentally dented my top cover when screwing in the screws, because the top cover doesn't have screw safe...basically drilled a bump on the front cover. Bottom cover is plastic, it didn't last long until the corner screw hole broke off on the inside. I sent the laptop for RMA, eurocom replaced the display panel (too many dark spot, just a bad A- panel...), but didn't repair my CPU fan or replace the case. The quoted price is too high imo so I ought to find where to buy the case for cheap by myself... After talking with 2 sellers on taobao, they contacted a guy who has the case in stock... sold me a little expensive but still far away from what I would have paid for if I want it repaired by Eurocom... Not sure if it's the same price across all resellers, maybe try another Clevo seller in the states may have better pricing on these parts...

I'm waiting for Clevo to release their 120Hz IPS FHD/QHD GSYNC panels, will buy a A+ panel on taobao ASAP lol.

btw I will be doing a live stream of unboxing and review when my X4E2 arrives next week, check my post for details. http://forum.notebookreview.com/threads/ordered-eurocom-sky-x4e2-p750dm2-g.796273