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    Razer's Return / Exchange Policy inconsistant

    Discussion in 'Razer' started by jamesoth, May 25, 2014.

  1. jamesoth

    jamesoth Notebook Enthusiast

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    Hi all,

    Just a heads up to Razer owners and potential buyers, Return / Exchange policy for Asia Pacific and the rest of the world is different! Asia Pac only has 7 days, while the rest of the world gets 14. Why is there such a discrimination I have no idea......

    My issue is with my RBP trackpad and the 1 email reply per day have made my issue drag on for longer than needed, and upon knowing this, not very happy indeed. Apple don't have such inconsistent policies I believe.
     
    jamesoth, May 25, 2014
    #1
  2. HTWingNut

    HTWingNut Potato

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    Usually if you initiate a ticket within the return period and your issue isn't resolved then they refer to the date the ticket was issued as your timeframe to return. So if you called/emailed support for an issue within the first 7 days, and they didn't resolve it then I'd say typically they have to accept the return, otherwise they could just drag it out past 7 days hoping for a resolution and they don't end up helping.
     
    HTWingNut, May 27, 2014
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  3. jamesoth

    jamesoth Notebook Enthusiast

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    Issue is I thought it was 14 days for me. So I only had my ticket on day 13. As of today its day 21 already.

    Razer already sent in for service 3 days ago. Lets see how it goes.
     
    jamesoth, May 28, 2014
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