Hi all,
Just a heads up to Razer owners and potential buyers, Return / Exchange policy for Asia Pacific and the rest of the world is different! Asia Pac only has 7 days, while the rest of the world gets 14. Why is there such a discrimination I have no idea......
My issue is with my RBP trackpad and the 1 email reply per day have made my issue drag on for longer than needed, and upon knowing this, not very happy indeed. Apple don't have such inconsistent policies I believe.
-
Usually if you initiate a ticket within the return period and your issue isn't resolved then they refer to the date the ticket was issued as your timeframe to return. So if you called/emailed support for an issue within the first 7 days, and they didn't resolve it then I'd say typically they have to accept the return, otherwise they could just drag it out past 7 days hoping for a resolution and they don't end up helping.
-
Issue is I thought it was 14 days for me. So I only had my ticket on day 13. As of today its day 21 already.
Razer already sent in for service 3 days ago. Lets see how it goes.
Razer's Return / Exchange Policy inconsistant
Discussion in 'Razer' started by jamesoth, May 25, 2014.