I am buying new laptop soon and Razer (blade pro 17) is one of the choices which has good reviews but I am not sure how reliable the laptops are. By reliability I don't mean company's support, but how likely is it that laptop will die in first few years. I am traveling a lot, use laptop for work and need something reliable. My brother had 3 razer mice and all 3 died in first 3 years.
How is the experience with razer laptops?
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saturnotaku Notebook Nobel Laureate
I wouldn't buy one without an extended warranty, that's for sure. And not the one that comes directly from Razer, rather one that's available at retail or online stores like Amazon, Best Buy, MicroCenter, or Microsoft.
etern4l, Terreos and jeremyshaw like this. -
Ok, basically I should stay away from it..
once it comes to warranty stuff, fixing/replacing laptop.. it's already too late. I can't be without laptop for more then 1-2 days -
saturnotaku Notebook Nobel Laureate
In that case, you'll want to stick with a business-class system from Dell, HP, or Lenovo as they offer warranty coverage that can include next-day on-site repairs.
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But even if I have that warranty coverege.. it's not like they can repair next day GPU for example if it dies? or yes?
i am not even sure does this on-site repair exsists in europe (balkan countries)
I don't like the looks of a lot of these business laptops and they don't have that many options with 8/16 cores/threads which I prefer.
I might wait for Dell XPS 17.. if there will be no throttling, it would be nice pick -
Biker Gremling Notebook Evangelist
Razer laptops are no good. Dell has great service, but quality of the electronics is not good.
The brands I've had great luck with are MSI and Acer. Their customer service and support is terrible, but since they make very dependable devices, I'd say they are the better option in this regard.
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Papusan likes this. -
I bought mine from Bestbuy and got the 2 year protection plan with it. Given the nightmares I've heard about reliability, I'd much rather deal with best buy replacing or fixing it than Razer
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saturnotaku and seanwee like this.
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Biker Gremling likes this.
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I've been buying Razer laptops since 2015, had more problems than I wanted to, but service got 100 times better, so pay attention to the date of the complains you are reading.
Darkhan likes this. -
saturnotaku Notebook Nobel Laureate
etern4l likes this. -
I'm judging on my experience of RMAing an average of 3 times evey 2015, 2016 and 2017 RB. 1 time the 2018, 0 times the 2019. Average RMA time going from about a month to about two weeks as well.
Chat support now, compared to 1 email per day response they used to offer too! -
Biker Gremling Notebook Evangelist
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I'vo got two '18 RB15 with 1070, one with fried mobo and one with exploded adapter. Both from amazon and just returned them with full refund.
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Darkhan likes this.
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. So I put both in same wagon - bad luck. Now I am with Dell XPS which had the ****iest BIOS ever.
Papusan likes this. -
One month to get it accepted to RMA.
Got fixed quickly, in a week it was back.
Wrong screen installed. Got a 144Hz when I had 240Hz unit.
Month and a half has passed and they still won't give me the shipping order to send it back.
Been tossed around, already talked with around 10 different people from support.
Still don't have a working machine.
IMO they can f**k right off. Should've bought the laptop thru Amazon.etern4l, Biker Gremling and saturnotaku like this. -
Anyone have any feedback on their refurbished products from the razer store? Do they actually fix things before sending them out... like swollen batteries, bad adapters, etc...
I ordered a stealth from the outlet about 1 year ago and it came with several dead pixels on the screen. I had to argue with the support for them to issue me an RMA and they wanted me to pay return shipping citing that dead pixels (even in a few in the dead center of the screen) did not automatically warrant a return. I thought this was a fluke. -
saturnotaku Notebook Nobel Laureate
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Definitely disheartening, just picked up a used 2019 razer pro which is about 4 months old. It's going strong but coming from a 5 year old MacBook Pro which had absolutely zero issues and my previous MacBook pro was equally as old and equally as reliable.
I suppose we will see. Fingers crossed, luckily I have multiple computers and if this one goes in a year or two at least something better will be out by then.
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Razer should be seen as one company that put on effort on designs of their own product, put on lots on monies to sell, promote, speculate their own product, yet poor on achieving high scores on product qualities, and poor on after sales service qualities.
Terreos likes this. -
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Hmmm... Keyboard and Voice support huh... In comparison to face to face customer technical service and "behind the counter" technical service, Typing and Voice service values are lower.
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Meanwhile I finally sent my Blade Pro back in. After another cool 1.5 months of waiting around with a badly fixed laptop (they replaced my 240Hz screen with a 144Hz one).
It's already repaired and on the way back.
So what was the hold up? Someone at some point (must've talked with 10 different tech support people) escalated this to a senior engineer that was either on vacation or had already left the company. This was because I asked for a replacement unit, as I thought, and told them, I really just wanted whichever solution was fastest and didn't understand why my unit had to go in for a 2nd repair in such a short time.
For almost 3 weeks I got the same message every 48 hrs. "We're working on it".
Then I asked what the hell was going on, can't they just repair it?!
Next day I had shipping info and the laptop went...
I can't even...
But hey! I got offered a mouse mat. Which I refused, felt insulted. Then they gave me a 50€ discout code from the shop... Again, super helpful...
I wonder what happens to my warranty, or if I can ask for an extension. Been at this since March without being able to use it properly.Last edited: Jul 10, 2020SimplyJ3sse, build6 and saturnotaku like this. -
, sorry but I couldn't resist...
This polling is good to make an impression but when it come to the real thing, not really.
I am on my 6th month, 4 repairs, 2 switched screens, a replacement unit, a lot of exchanging messages (if you have talked with 10 different tech support people then I should be over 20+, at least 5 were from the escalation team which I wonder what makes them the "escalation team" since they do not make any difference from the others), a lot of "We're working on it." messages and still counting.....
Right now I have it as my fun project and let's see when and how it will end up. It is a circus, I was sending them videos and recordings of the the problem and they were telling me that these noises are due to the fans, which were idle and due to my mouse wheel while no mouse was plugged in, go figure.
I hope you get your unit fixed properly though.
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Razer laptops reliabilty
Discussion in 'Razer' started by AlphaScorpii, Jun 11, 2020.