Razer laptops reliabilty

I am buying new laptop soon and Razer (blade pro 17) is one of the choices which has good reviews but I am not sure how reliable the laptops are. By reliability I don't mean company's support, but how likely is it that laptop will die in first few years. I am traveling a lot, use laptop for work and need something reliable. My brother had 3 razer mice and all 3 died in first 3 years.
How is the experience with razer laptops?

 

I personally wouldnt touch them with a 10-foot pole

 

I wouldn't buy one without an extended warranty, that's for sure. And not the one that comes directly from Razer, rather one that's available at retail or online stores like Amazon, Best Buy, MicroCenter, or Microsoft.

 

Ok, basically I should stay away from it..
once it comes to warranty stuff, fixing/replacing laptop.. it's already too late. I can't be without laptop for more then 1-2 days

 

In that case, you'll want to stick with a business-class system from Dell, HP, or Lenovo as they offer warranty coverage that can include next-day on-site repairs.

 

Problem is that I will be buying laptop in europe (not my country most likely.. main reason is keyboard) and will be staying in country on another continent.
But even if I have that warranty coverege.. it's not like they can repair next day GPU for example if it dies? or yes?

i am not even sure does this on-site repair exsists in europe (balkan countries)

I don't like the looks of a lot of these business laptops and they don't have that many options with 8/16 cores/threads which I prefer.
I might wait for Dell XPS 17.. if there will be no throttling, it would be nice pick

 

Razer laptops are no good. Dell has great service, but quality of the electronics is not good.

The brands I've had great luck with are MSI and Acer. Their customer service and support is terrible, but since they make very dependable devices, I'd say they are the better option in this regard.

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I get itchy personally hearing Alienware

Before throttling issue check first the trackpad

 

I bought mine from Bestbuy and got the 2 year protection plan with it. Given the nightmares I've heard about reliability, I'd much rather deal with best buy replacing or fixing it than Razer

 

Then Razer is the LAST company you want to deal with. Took me almost two months to get a refund on a returned laptop. And there are people on this forum that have had five months of issues dealing with warranty service. So forget 1-2 days.

 

Well, you know, some reviews, consumer products especially, can most of the time be paid reviews...

 

I've been buying Razer laptops since 2015, had more problems than I wanted to, but service got 100 times better, so pay attention to the date of the complains you are reading.

 

I frequent the Razer subreddit, and based on the complaints there, the service has not improved one iota.

 

I'd bet that in these past years the amount of laptops they are selling as grown by one or two orders of magnitude, so did reddit usage, we'd need some more statistics than the amount of complaints, imho.

I'm judging on my experience of RMAing an average of 3 times evey 2015, 2016 and 2017 RB. 1 time the 2018, 0 times the 2019. Average RMA time going from about a month to about two weeks as well.

Chat support now, compared to 1 email per day response they used to offer too!

 

1 email per day... that was oof-tastic. But good to hear Razer is improving tho. I've never owned one of their laptops, but some peripherals instead. Everything I've purchased from them has either stopped working or fallen apart. However, things I purchased after 2019 have been holding very well.

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I'vo got two '18 RB15 with 1070, one with fried mobo and one with exploded adapter. Both from amazon and just returned them with full refund.

 

Amazon great in term refund. if you remember me, I’m owner from same model first EU batch with black vapor chamber think I win the roulette game still working great as day one playing Witcher and GTAV online. There was ac adapter issue on this model fortunately I didn’t have one and it’s literally 24/7 plugged on the wall mostly, since on the go I use lighter ultrabook. Fried mobo maybe I missed it but on Reddit I try to see some battery swelling issue like on old stealth and blade 14, not sure if it’s battery quality matter or user matters, since I cleaned fans radiator 6 every half year and repasting every two, same stealth 2016 and blade 14 2015 as well no battery pregnancy or exploded MoBo.

 

Yes I remember, the MoBo thing, I presume is because of faulty adapter again. First one was with black vapor chamber, it was the one with MoBo problem, second one was with copper chamber. Adapter cable just fell apart and shortened with big beautiful explosion, causing electrical failure of entire house electric system . So I put both in same wagon - bad luck. Now I am with Dell XPS which had the ****iest BIOS ever.

 

I started my RMA process for a Blade Pro in April for a screen issue.

One month to get it accepted to RMA.
Got fixed quickly, in a week it was back.
Wrong screen installed. Got a 144Hz when I had 240Hz unit.
Month and a half has passed and they still won't give me the shipping order to send it back.
Been tossed around, already talked with around 10 different people from support.

Still don't have a working machine.

IMO they can f**k right off. Should've bought the laptop thru Amazon.

 

Anyone have any feedback on their refurbished products from the razer store? Do they actually fix things before sending them out... like swollen batteries, bad adapters, etc...

I ordered a stealth from the outlet about 1 year ago and it came with several dead pixels on the screen. I had to argue with the support for them to issue me an RMA and they wanted me to pay return shipping citing that dead pixels (even in a few in the dead center of the screen) did not automatically warrant a return. I thought this was a fluke.

 

Never buy anything from Razer directly. I would only slightly more recommend their fleBay store front because at least you would have buyer protection from them and PayPal, plus there would be the option to purchase an extended warranty via SquareTrade.

 

Definitely disheartening, just picked up a used 2019 razer pro which is about 4 months old. It's going strong but coming from a 5 year old MacBook Pro which had absolutely zero issues and my previous MacBook pro was equally as old and equally as reliable.

I suppose we will see. Fingers crossed, luckily I have multiple computers and if this one goes in a year or two at least something better will be out by then.

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Razer should be seen as one company that put on effort on designs of their own product, put on lots on monies to sell, promote, speculate their own product, yet poor on achieving high scores on product qualities, and poor on after sales service qualities.

 

Is this then an April joke

 

Hmmm... Keyboard and Voice support huh... In comparison to face to face customer technical service and "behind the counter" technical service, Typing and Voice service values are lower.

 

"Our actual support and repair center might suck but by golly we'll butter you up thru phone or chat"


Meanwhile I finally sent my Blade Pro back in. After another cool 1.5 months of waiting around with a badly fixed laptop (they replaced my 240Hz screen with a 144Hz one).
It's already repaired and on the way back.

So what was the hold up? Someone at some point (must've talked with 10 different tech support people) escalated this to a senior engineer that was either on vacation or had already left the company. This was because I asked for a replacement unit, as I thought, and told them, I really just wanted whichever solution was fastest and didn't understand why my unit had to go in for a 2nd repair in such a short time.

For almost 3 weeks I got the same message every 48 hrs. "We're working on it".

Then I asked what the hell was going on, can't they just repair it?!
Next day I had shipping info and the laptop went...

I can't even...

But hey! I got offered a mouse mat. Which I refused, felt insulted. Then they gave me a 50€ discout code from the shop... Again, super helpful...
I wonder what happens to my warranty, or if I can ask for an extension. Been at this since March without being able to use it properly.

 

Apparently it is , sorry but I couldn't resist...

This polling is good to make an impression but when it come to the real thing, not really.

Hahahahha, that's true their chat and calling center is perfect but the actual repair center not even close.

I am on my 6th month, 4 repairs, 2 switched screens, a replacement unit, a lot of exchanging messages (if you have talked with 10 different tech support people then I should be over 20+, at least 5 were from the escalation team which I wonder what makes them the "escalation team" since they do not make any difference from the others), a lot of "We're working on it." messages and still counting.....

Right now I have it as my fun project and let's see when and how it will end up. It is a circus, I was sending them videos and recordings of the the problem and they were telling me that these noises are due to the fans, which were idle and due to my mouse wheel while no mouse was plugged in, go figure .

I hope you get your unit fixed properly though .

 

I have dealt with Dell((no idea why Alienware has its own column since they’re the same company)), HP, MSI, Apple, and Razer. And I can say with confidence that I would rate them from best to worst as Apple, MSI, Dell, Razer, and HP. Apple has bar none the quickest phone support and it’s someone that is in the same country as me. MSI was very fast with online emails and had a quick turn around time for a bad motherboard. Dell is easy to return and they’re website is very easy to navigate. Razer is a far cry from even dell. Takes 2-3 days to get a response. They always claim they’re working on it. And they’re just a headache. Atleast they’re better than HP. Never buy an HP.