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    Razer charged but never shipped

    Discussion in 'Razer' started by mario64, Apr 3, 2021.

  1. mario64

    mario64 Notebook Evangelist

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    I need some advice. I ordered a 2021 Blade 15 the day they were announced, Jan 12. The page clearly stated “ships on March 3rd”. March 3rd came and went but my order remained unfulfilled. I knew there was no delay because others were receiving their Blade and in fact they showed in stock and “ships next day” on the web site. So I opened a case.

    All I have gotten is a runaround. They had no explanation as to why my Blade never shipped so I asked them just to cancel the order. It is now a month later and they still haven’t cancelled the order. Worse, they actually charged me for the laptop and never shipped it. Obviously I disputed the charge with AMEX but I’m worried it may not succeed.

    What are my next options? File a BBB complaint? Sue them? How would that work with an online retailer? This is $3,200! Please help!
     
    mario64, Apr 3, 2021
    #1
  2. Joikansai

    Joikansai Notebook Deity

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    That’s a bad Razer, feel bad man. Did you ask for refund?
    I saw tons Poeple on Reddit telling will sue them but none apparently went true, I don’t think worth time and money, just post this on Reddit i think you’ll get their attention since I know there’s some staff put their eyes there.
     
    Joikansai, Apr 3, 2021
    #2
  3. mario64

    mario64 Notebook Evangelist

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    Thank you. Yes, of course I notified them. Unfortunately I got the same response "we've notified our internal team". This is the same team that has not responded whatsoever in the past month so I don't expect anything to come of it. That's why I'm looking to see what my next options are. Razer could clearly care less.
     
    mario64, Apr 3, 2021
    #3
  4. teksurv

    teksurv Notebook Guru

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    If Razer cannot provide proof of shipping and receipt your chargeback will be quick and easy.
     
    teksurv, Apr 3, 2021
    #4
    saturnotaku and mario64 like this.
  5. Joikansai

    Joikansai Notebook Deity

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    Yes their support apparently is a joke, I know someone who can check it but idk if it’ll be fast due Easter holiday, maybe earlier Tuesday i can reach him. If you don’t mind to share your case number on PM.
     
    Joikansai, Apr 3, 2021
    #5