To keep it short I ordered on February 11th and was going to receive the laptop on the 13th. However, I do admit that it was my mistake for not informing myself fully on the costs for customs.
Since I was shocked for an extra $360 cost - and this laptop already being at my financial limit, I decided to return. I spoke with Razer and they started the returning process through Fedex. The package has still not returned to Razer.
My gripe is, why can they not process my refund already? I NEVER received the package, so why is ANY quality control required?? So if customs takes another week or so i'm still out $2950 on my visa for a few more weeks... frustrating.
Should I be calling in to complain or am I at my own fault for this?
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Do you typically have to deal with these customs issues buying from the US?
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I didn't with my custom MBP 2011 - which shipped from China, perhaps they price out the cost and pay for it already.
My main question is - do you see validity in them processing my refund already since really it is in the same condition as it was when it left - or otherwise not my fault. -
It doesn't matter really, Razer does what Razer does no matter what any of us think about it. You could try to plead with them.
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I am not surprised. I had the great pleasure of having my laptop replaced three times within a month of owning it and none of those times they were accepting of shipping the new unit before receiving the old one back. Obviously, I offered to pay for a deposit and everything. No deal. Every other company I have had to do replacements with have been able to do an early exchange. I figured that having to do through the process three times, they would have been able to make an exception, at least once. Not the case.
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Honestly, with their CS department, it's hit or miss. I have had great luck with some, and awful experiences with others. Personally, if I didn't need something this powerful and portable for my work, I would look elsewhere for my system. As you've all mentioned, when paying the premium prices we paid for these systems, piece-of-mind should come with it. No questions asked. Unfortunately, it is not the case here. I know I have a year of warranty on this system, but I know I'll be worried once/if I have to use it in the future.
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If you are ordering from the US custom fees and duties can be atrocious. I assume you are in Canada (I am as well). I once had to pay $225 on a $850 exhaust for my dirt bike. Needless to say, I learned my lesson. Some shippers are better than others and if you can self-declare it at the airport (such as with DHL) you can save on some brokerage fees none the less.
However I know better now in the case of the blade ordered from the Canadian microsoft store to prevent what exactly happened to you. -
Definitely lesson learned on the duties required. However my main gripe is why do I have to wait for my refund??? Why can they not process it now, as I never received the laptop....what kind of QC would be required? This is what bugs me, the customs thing is annoying but ultimately my fault.
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I just had a similar gripe with the microsoft store because the first unit I got on Tuesday would not boot and they said I was going to have to wait a few days for them to receive it and process a refund (which I do not appreciate since it was defective from the get go and wished they had just shipped another and me sent this one back) so I ended up outright purchasing again. Should be here by the end of day
EDIT: I am sure you will get your refund processed in the coming week. Not sure were the policy stands but I know certain credit cards have buyers protection in place. Not sure if that would be applicable here but I always use that specific card for electronics purchases. -
Talk to @RazerCS s/he might be able to at least give you a reason why you need to wait.
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Its just not a great feeling having a $3000 visa charge that you don't want to pay as it'll be refunded. Just a tick of mine. -
The reason I asked is I returned my first one (512GB version, dead pixel) in a store because they don't carry 512GB version in the store so they won't let me exchange it. So I returned the 512GB and bought the last 256GB in the store but that one has 3 dead pixel as well. So I returned the 256GB one back to the store as well. It took about 2 days for the refund to credit back to my credit card.
Now I just ordered another one yesterday online, hopefully I don't need to exchange it (knock on wood). I just want to see how long is the online exchange process with Microsoft, but it sounds like you are returning, not exchanging? -
Geez, these QA/QC issues are scary. Took me 3 tries, and I'm still having to put up with a scratch on the screen.
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Microsoft store = free shipping
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Me being the impatient just chose to send the bad one back as a refund and ordered a new one so it could ship right away (rather than 4 days later). Also as an extra perk maybe Ill end up getting double the aeroplan points on my visa lol!
I received it tonight. (Pretty fast since I ordered on Tuesday).
Have to finish writing a paper tonight before I can set it up. I have to say it taking every ounce of willpower not to want to fire this puppy up right now! -
Anyway, my third replacement also has a dead pixel (well a stuck green pixel to be exact). It also has a pink tint on the left side of the screen. I will try to unstuck that stuck pixel tonight. If it doesn't work out, I will probably exchange this one as well. I guess I will see how well is the exchange process. -
Allright, booted it up! It works yay! Looks awesome! I don't know how you are getting so many display problems. I would probably have to look the screen super close to see a dead pixel at this resolution. I had one dead pixel on a 24" 1080p desktop monitor and hardly ever noticed it unless the screen was a static color and I was looking for it. A dead pixel on a 3k screen...and a 14" at that....wouldnt it be so tiny like you almost need a magnifying glass?
Good luck on the replacements thought. I wonder how many more they will give you lol... -
Anyway, I just tried a live chat with MS and they just told me to call tomorrow to start the exchange process. We'll see how it goes.
Razer Support - Am I being too critical?
Discussion in 'Razer' started by Angelwing, Feb 25, 2015.