The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Razer Customer Support: Litterally useless?

    Discussion in 'Razer' started by QuickSkope, Aug 24, 2013.

  1. QuickSkope

    QuickSkope Notebook Geek

    Reputations:
    1
    Messages:
    83
    Likes Received:
    2
    Trophy Points:
    16
    So I've had my card get bounced back twice. Email them back and forth, trying to get this worked out. I'd love to process another transaction, but the student code has been used in the transaction that didn't go through. Called Visa and they said the money is there, no problem on their end. Had them recite LINE BY LINE the info that Razer asked for, to make sure it matches. So I call up Razer and the guy basically says, sorry, you're SOL until monday.

    Seriously? Am I missing something? I'm about to drop like 2000$ on your product and you can't even get someone to talk to me on saturday mid day?

    /rant

    Sorry, really all I need to know is if theres another method of contacting these people and working this out.
     
    QuickSkope, Aug 24, 2013
    #1
  2. Haxed

    Haxed Notebook Consultant

    Reputations:
    1
    Messages:
    180
    Likes Received:
    0
    Trophy Points:
    30
    Think they have a support Twitter account. Might get a reply on that maybe.
     
    Haxed, Aug 24, 2013
    #2
  3. Rogue310

    Rogue310 Notebook Enthusiast

    Reputations:
    0
    Messages:
    20
    Likes Received:
    0
    Trophy Points:
    5
    The customer service being closed on the weekend is definitely frustrating - was trying to send my computer back due to an issue last weekend and was equally upset. That said, give them till monday. When they ARE working, it's a really helpful group that will do whatever they can to help.
     
    Rogue310, Aug 24, 2013
    #3
  4. QuickSkope

    QuickSkope Notebook Geek

    Reputations:
    1
    Messages:
    83
    Likes Received:
    2
    Trophy Points:
    16
    I'm glad to hear that, but unfortuanetly I, like most people, work a 9-5 job. Their offices being open only those hours really doesn't play well for me.

    Sent from my SGH-I337M using Tapatalk 2
     
    QuickSkope, Aug 24, 2013
    #4
  5. Ellyidol

    Ellyidol Notebook Evangelist

    Reputations:
    151
    Messages:
    433
    Likes Received:
    1
    Trophy Points:
    31
    I find emailing them to be pretty helpful despite my busy day, I can always get away with checking emails :D
     
    Ellyidol, Aug 24, 2013
    #5
  6. 3klips3

    3klips3 Notebook Consultant

    Reputations:
    2
    Messages:
    102
    Likes Received:
    3
    Trophy Points:
    31
    If you search Razer's site well enough you will find the third party company that handles Razer's ordering process. This is the company that does the billing of your card on Razers behalf and is the company taht has blocked/bounced your card due to their own internal process. There is a customer service number for that company that you can find by searching the web. Many here have talked to them including myself on several occasions as I had a similar issue to yours caused by my canceling my first order. Clearing my card through the process was straight forward and only took a 5 minute call.
     
    3klips3, Aug 26, 2013
    #6
  7. QuickSkope

    QuickSkope Notebook Geek

    Reputations:
    1
    Messages:
    83
    Likes Received:
    2
    Trophy Points:
    16
    I ended up sorting it out, but took it took 2 days to figure out. Not really impressed by it, but i'll have to see what happens next. Blade order is processing.
     
    QuickSkope, Aug 29, 2013
    #7