Razer CEO covering up cheap/poor design of Razer notebooks

Of course you would, I mean who wouldn't want a free product that you could easily sell for over $3k on eBay . See now I know you are stretching the truth on your negativity about Razer. You are really a closet fanboy of Razer as I remember seeing you at our secret cult meetings

 

Hmm, honestly I'd sell a free Razer too. Then use the money for things I'd actually want, like server equipment, vacation spending, paying off a fair bit of either my car or student loans, having a few nice dates, and use whatever's left for upgrades on my existing gaming desktop and business laptop .

 

him i believe

 

As I suspected you would surrender as you have only subjective evidence and nothing concrete supporting your thin argument. You also follow up not name calling with calling me a name (childish), you really do not understand presenting evidence to support your assertion do you?

 

Don't get me wrong though. While I don't do it often, I do game a fair bit and like decent performance. However, ignoring that gaming desktops > gaming laptops if I wanted a gaming laptop, I'd buy something that has a better value and overall performance than Razer. Thinness isn't an important aspect imo and only serves to cripple a laptop due to thermals, so if I wanted a gaming laptop I'd ask for a Clevo or Alienware, etc. instead. Something that won't cook itself and doesn't cost 1/4 the price of my (brand new) car.

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On a more serious note, I don't see why you're being so religious in your posts in this thread. As I've mentioned before, it's fine that you like Razer for its pros and cons. Just don't get your internet panties twisted up over a commercial product .

 

I fix it for yooo

 

Well, if I had to choose between two flashy laptops that serve to flaunt off, I'd rather have the thicker one that doesn't throttle down when I actually try to use the hardware

 

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What if you had a gaming desktop and laptop? Oh as to your last remark, well to thine own self be true...

 

@Blazertrek50 Well, if I had a gaming laptop, I'd still get something a bit thicker so I could actually max out its GTX 1080 .

And I don't care about vanity or flashiness, so I'd get something that looks a bit more plain if it means I pay a fraction of the price of a RBP

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I personally don't care about brands. I switch between computer brands (Asus, Tosbiha, HP, Lenovo so far, as well as DIY) and other brands (processor, car, insurance, etc.) all the time. The logo on the lid is meaningless to me compared to the hardware specs, battery life, price, etc.

It's a foolish venture imo to be brand loyal to anything, as it limits your choices (at least subconsciously) and tends to lead to pointless bickering (as shown in this thread with your post as well as some of the other more vocal people here).

 

that's cool, everyone starts somewhere. I used to myself just sell GPU's, then services and laptops and then expanding on the brands etc..

I don't have Razer anything yet. not sure it's my section of the market really, either.

 

Up until recently I had a Naga that I loved, they make good mice.

 

I have a 2013 Orochi that gets at least 30 hours of use per week and is still going strong.

 

Keyboards seem pretty hot right now in general, if you're expanding.

 

Thank you for the tip ! I appreciate it. I just have never sold accessories before, don't know where to start really.

 

I like Razer's mechanical switches a lot, more than most genuine Cherry MX varieties as a matter of fact. It was cool to see them come out with a linear/non-tactile version. I'm a sucker for RGB backlighting, and I think Razer's package of hardware and software is the best out of the three primary competitors (them, Corsair, Logitech). If Razer made a clone of Cherry MX silent switches, I'd probably buy such a keyboard.

 

I really think they should stick more with hardware, maybe release some nice cases or CPU/GPU coolers as well. I know other mfgs make razer edition stuff but I see no reason for them not to do it in house.

 

Aaaaand I'm a membrane heathen ._.

 

Heresy!

Kidding, I'm typing this on a membrane keyboard. Mechanical at home though.

 

I bought a mechanical recently. Now I dislike my work keyboard...

 

I feel deep into that rabbit hole. It's actually how I started my Youtube channel. I'm still buying keyboards but not at the prodigious rate I was previously. Right now I have a Das Keyboard Model S with MX brown switches at work, and it's not as impressive as I was expecting - probably because the quality of mechanical keyboards has gotten a lot better over the years. I plan to do a video review on it, hopefully next week. I have a Das Professional 4 with MX clears (only available on Massdrop.com) on the way, mostly because I wanted to give that switch another chance.

My daily driver at home is a Corsair Strafe RGB with MX silent switches. The hardware is absolutely amazing, but the software still kind of sucks. You can do cool stuff with the lighting, but it's completely unintuitive. I just use the rainbow breathing pattern or stuff I download from the forums.

 

Funny, I bought a Model S Pro with blue switches. I liked the black, green, and clear switches more, but those were harder to find.

 

I've thought about switching to the Strafe but I like the design of the K series where the keys are raised above the surface. If they put the silent switches in one of those I'd buy it in a hearbeat.

 

Not sure what you mean by that.

 

If I still had my old IBM Model M, I'd happily give it away to you guys but alas, the cats pissed on that repeatedly long ago and thus it was trashed.

 

Guess I'd only seen top pics, looked like the keys were embedded in the surface. Welp, off to buy a new keyboard.

 

What kind of evidence do you want?

Anecdotal? I had a Stealth and my friend had an 870m Blade. Both had to be RMA'd. I've only ever seen like 5 and over half have had issues.

More statistical? The Razer subreddit has more issue posts proportionate to their number of subscribers than the other laptop subreddits.

HIDEvolution also charged a huge cost for the warranty of Razer's machine compared to other brands because they were covering it themselves. Aorus costs 125 for a 3 year warranty, Razer costs 350 for a two year (both for 2400 dollar machines). Huh wonder why that would be the case if Razer was reliable...

I like Razer a lot, and have owned a bunch of stuff. But you're wrong here. They suck at quality control it's easily their worst aspect.

 

To add to @Galm 's post - I've seen quite a few people go through upwards of 4 RMAs before they finally receive a working product - it's really not a case of a vocal minority - it's simply poor QC/QA and CS. Sad but true.

On a side note - Maybe the price difference is cause of RGB warranty? Everything Razer makes is RGB now, mice, keyboards, laptops, headsets, pads, condoms, why not RGB warranty? The warranty card has RGB lighting or something?

 

Lol my Blade Stealth was actually RMA'd because the lighting broke.

My Chroma periphs have been mostly fine with one exception.

 

I've seen far less reports of broken Razer peripherals than laptops - the problems seem to be mostly related to their Blades. The mice, keyboards, headsets and miscellaneous items are fine. I've 0 gripes with them. The designs are fine and the QC/QA is decent. But the Blades are just unacceptably poor in that regard.

 

Same here. I love the cherry blues and all. But the slightly lower actuation on their NEW greens us just amazing.

 

Good post. Hopefully I will never have to deal with Razer support as I haven't had to yet and I have owned two Blades. I am speaking to the Razer bashing on all things as I believe the haters, and there are a few on this thread, were name calling and insulting those who purchase Razer products. I do understand your points and they have merit but those that say that the company makes crap shows a lack of awareness of exactly how many customers admire the Razer product line. Also I am not afraid to disagree when my experience is contrary to what has been stated.

 

Their point is that the companies actual quality is pretty poor. They cut corners everywhere.

I personally like the current Razer Green switches, but they definitely did it to save money vs cherry. They also use crappier sensors than the competition on Mice. The DeathAdder "Elite" should definitely have the highest sensor on the market with the logitech G502 but it doesn't. No real good reason it doesn't either.

Their headsets are a complete ripoff too, I'm into audio so I could go super in depth but I won't since most gaming headsets suck, but Razer's aren't any better. Get Hyper X Clouds instead of anyone else unless you spend more than that.

The systems also suffer from similar issues. The problematic mosfets shouldn't be something Razer is skimping on on a product this expensive, and the Blade Pro having RAID failures that brick the machine is also a pretty big oversight. And just personally I don't see the point of a 1080 that performs like a 1070, or the Blade Pro having a 6700HQ. It's easily the most expensive laptop I've ever seen with a cpu that weak. By over 1000 dollars. It's not really an issue at 4k, I just think it's again kinda skimping. Aorus X7 DTs don't have either of those issues.

I like synapse a lot vs corsair and other RGB controllers but I've had just plain ridiculous issues with it. For like 3 months it would crash 9/10 times trying to launch it and Razer support took forever to respond, finally saying it was my Windows installation (hint: it wasn't). I reinstalled Windows anyway and tried on different machines but my account had the same problem.

I had to fix the issue myself by like modifying the f-ing program. That's ridiculous.

These are the kinds of things people here have issues with and I agree.

Because aesthetically Razer knows what's up, I love the look of a lot of their products. Their synapse software is also great for RGB controls. It's easy to make custom profiles that look awesome, and the sdk being out is sweet too. But they have a lot of issues to work on.

 

I have read posts like this in Alienware forums while I owned over a dozen Alienware machines (2007-2016). I read horror stories about people owning bad Alienware machines and I often wondered if and when that would happen to me but over the 10year period with all those machines it never did. So now I read about your misfortune and wonder why does this happen to you and a few others but not hundreds of other Blade owners? Is it just luck of the draw or perhaps how the machines are used?

 

Plenty of people liked their Ford Pintos back in the day, too

 

Because people who are satisfied with their products take to the Internet to praise them in far fewer numbers than those who do in order to post about problems.


Sent from my iPhone using Tapatalk

 

^This. It's the same situation in the Dell, HP, Lenovo, Apple, etc subforums here and elsewhere on the internet.

 

The bashing of people buying razer products in this thread is just stupid. I bought my blade 14 knowing there were cooling issues. thats why before i even got it i had a lapping kit and paste ready. I bought it because its the thinnest metal construction gaming laptop there is and i was tired of cracked housings and broken hinges on plastic laptops. I also wanted a touchscreen and a high resolution screen for 3ds max, zbrush, premiere etc. with geforce gpu backing that up for cuda acceleration. It also is one of the least tacky looking gaming laptops there is. i didnt buy it because it was razer i bought it because it meet all of my needs and nothing else did without significant sacrifice. same with my naga epic chroma. i needed the side buttons for hotkeys in 3ds max while my other hand uses 3d mouse and it was the only wireless option. i respect your opinion if you think razer stuff isnt for you. if not then dont buy it. Acting like a whiny little b***h doesnt help anything.

 

Blade 14 and 3Dsmax , aren't really the best combo for anything other than non high res modelling. Same for Zbrush.
But that's a totally different topic.

 

Alienware has their ups and downs. They also sucked this last 6 months, even worse than Razer, not a good comparision. Like a solid half had horrific cpu temps. They've been up and down from great to awful.

Alienware is also easily the largest, many times more people have them (and therefore issues) compared to Razer. That's just a name recognition thing. AW is the worlds most recognized gaming brand easily.

Comparing to Clevo or MSI is a better comparison. Sure they have issues but usually lesser and less frequent ones.

I know it feels like you're in hostile waters. I'm on a lot of forums and subs though, and the people in this thread for the most part are the elite of the elite. People like @iunlock, @woodzstack and @Papusan are some of the most elite computer users you'll find anywhere. I'm not positive for Papusan but iunlock and woodzstack have taken apart and sold more laptops/services than 99% of this forum combined. (Company reps excluded)

That does mean some users have very strong opinions. I'm not sure if Papusan would ever like the Blade unless it was socketed with temps in the 70s. It doesn't mean the arguments they have against it are invalid though.

Also be aware that plenty of owners of all sorts of brands of gaming laptops don't really know what's even supposed to happen. Most users don't know what throttling looks like so they wouldn't report it. While people here notice in their first gaming sessions through monitoring (myself included there).

I personally don't care that much about a lot of these Razer issues as long as they're covered. Since Razer support sucks that's my main issue. If you want a Blade and get it through the MS Store or HIDEvolution or something I think you should have a good experience.

I'm going to assume that wasn't referring to me... I'm glad your happy with your machine. I do love the Blade when it works, Chroma keyboard is still really great.

Staying silent about issues is a good way for them to stay issues though. Pretty sure I didn't sound like I was whining but I could be wrong. Did you actually repaste it? From what I can tell that doesn't even do anything. There was a whole big thing about repasting Razer Blades here already where the Razer CEO himself said repasting a Blade does nothing.

 

no galm youre fine. mine was pointed at others

i have a thread further down of my results which i did send to razer on all contact channels and even the ceo thru facebook. I lapped the heatsink contact areas and repasted with ic diamond as it was thicker, better under thermal cycling and better at bulk conductiity than most other high end pastes.
http://forum.notebookreview.com/threads/razer-blade-14-temperature-fix.800532/

 

Well said and Bingo....

@Galm nailed it...

"Also be aware that plenty of owners of all sorts of brands of gaming laptops don't really know what's even supposed to happen. Most users don't know what throttling looks like so they wouldn't report it. While people here notice in their first gaming sessions through monitoring (myself included there)."

That's what we've been trying to get some of these guys to understand. I've even told certain company people directly to not base anything off of the low percentage they have from within the company.

Most of the consumer base barely knows what throttling means! Crazy right?

Customer Service: "Hi thank you for calling________, how can I help you today."

The typical: "Can I over clock my 6700HQ for more performance?"

Customer Service: "One moment please let me check on this for you."

The typical: "Waits anxiously as he/she waits...."

*face palm*

OR

The typical: "What is thermal throttling? Hwinfo64? Where can I find that under settings? Can I ask Cortana?"

.

This is what we're dealing with here....ignorant consumers that don't know anything past turning on the computer and installing a game.

Of course there won't be massive reports on real issues and why the percentage is so lopsided in respect to the actual real issues!




::iunlock::

 

Lol but so come on. You're clearly also an advanced user, most people aren't going to do that. (though I actually have dremeled a heatsink before lol) Your stock temps were pretty crap. You kind of show that (just like Clevo) the cooling system has some potential that isn't being utilized.

 

Last 6 months? Take a look into the AW "Echobook" sub-forums. The 0.78 GHz Nightmare + the frying Power cable is here still!! From one crisis to the next. Never ending story. And I would call it the same for the Razerbook's!! All talk nice about their babies although all faults they have!! Even if you return your faulty machine in for service/repair 4-5 times with same issues you still defend the trash. I don't get it.

 

That's the problem. Using ICD, no Bueno. Give me a RBP and I'll get it running cooler than it does out of the box and to be clear, many people on here can do the same.

Now generally speaking...

Say no to drugs and say no to ICD guys...

First off ICD is NOT even that good of a paste. It is rather an "excuse paste/cover up," to address tolerance issues and gaps that many use as an easy way out, instead of addressing the actual core issue of fixing the contact points / issues.

Ex. The Asus G701VI came with ICD stock and it is and was horrific. It just plain sucks. Temps suck. Rubbish of a paste. Mind you that the G701VI has the best tolerance levels I've seen on a head sink so that proves my point even more in that ICD just needs to be banned all together. Resellers use this stuff because most of them are sponsored by them... ie.. Incentive...

Simply repasting the G701VI with Kyronaut improved temps by over ~12C compared to ICD.

Although it doesn't affect performance, but still...come on... this is even after soaking ICD for half an hour on the die. There were already scratches there even before carefully wiping off the ICD. Just ugly and an ugly of a paste.


The fact is, there are better pastes and ICD shouldn't even be on the list to consider.

Liquid Metals: (When you get into this high of thermal conductivity numbers, the rated thermal capacity will be greater than the thermal transfer rate, most of the time so you're good with using any of these.

Thermal Grizzly Conductonaut - 73 W/mk
Coollaboratory Liquid Ultra - 38.4 W/mk
Coollaboratory Liquid Pro - 32.6 W/mk

Traditional Paste:
Gelid GC Extreme: 8.5 W/mk
Grizzly Kyronaut: 12.5 W/mk
ICD: 4.5 W/mk



@Mobius 1, @Papusan,

::iunlock::

 

? I said they suck, you respond saying no they suck? I don't get it.

I said nothing about Alienware being good right now.

 

Sorry, maybe my English. I should add "Only" 6 months? Of course they suck. The former so called most known gaming brand is DEAD!!

 

I just meant the entire time Pascal has been launched has been bad.

 

One thing to consider is that the majority of the people who buy these laptops don't even push it to the limits and are classified as just casual users / gamers. Most laptops will get by just fine under normal use, but the emphasis being made here is the cost to performance + internal quality ratio, which is very lopsided.

Receiving an inferior and over priced product only to resell it for profit to some poor chap is the reason why some people wouldn't even want it in the first place, free or not.

But the loop hole would be to just take one in for free and resell it to a Razer fanboy.

I would also refrain from your direct attacks on people. The person you are calling a fan boy in your post will walk circles around your knowledge in any of this stuff and many of us would put all our chips on it. Just be careful... no need to get sloppy due to feeling overwhelmed. Debating is good and healthy if it is done right.

 

The numbers doesn't tell you the whole truth. Grizzly Conductonaut isn't double as good vs. Coolaboratory Liquid Ultra.

Same also for conventional thermal paste.

Some people reading those numbers as the Bible!!

 

This really cuts to the heart of the matter. Razer is marketing and pricing its notebooks as premium products. If you're going to do this, impeccable customer service has to be part of the package. As most Sager/Clevo resellers and other boutique computer companies like Puget Systems know, you don't need to have the resources of Apple in order to pull this off.

The sales and service experience is a big reason why people buy a Lexus as opposed to a mechanically similar Toyota.