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    Razer Blade Pro 2019; Issues with Synapse 3.0

    Discussion in 'Razer' started by vahdyx, Jun 11, 2019.

  1. vahdyx

    vahdyx Notebook Consultant

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    [​IMG] [​IMG]


    Running into some issues with Synapse 3.0, but think I found a work around. The screenshot shows my UV -0.125v with clock maxes set to 3.8 Ghz. For some reason when using the default clocks (4.0 and above on some cores), Synapse causes it to power throttle hard and it messes with my frames in certain games. Without any modifications; undervolts, turbo limits, etc., running Synapse still causes my frames to drop in games like Dragon Quest XI.

    Edit: Uninstalling and running without Synapse let's me run at full clocks without framerate issues. According to Razer, running without Synapse is equivalent to running Synapse in Balanced Mode with Auto Fans without Synapse overhead.

    I want to preface the fact I'm not an expert tweaker

    But have learned a lot since owning a laptop in 2019. My desktop is really good, but it's stock everything lol. So I don't modify much. This experience does make me wanna try and do some stuff to my desktop however.

    Anyway I can do my best to answer any questions, run test and of course I welcome any assistance to squeeze the most out of the system.

    A bit of history, I returned my 9th Gen 240Hz Razer Blade 15 to HIDEvolution because it was getting really hot. 30 mins of gaming all cores would hit 100 degrees C and thermal throttle even with UV at -160 and max clocks set to 3.5 GHz. This new Razer is the result of returning the Razer to HIDEvo.
     
    Last edited: Jun 11, 2019
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  2. Joikansai

    Joikansai Notebook Deity

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    Can you show full HWinfo64 screenshot while running 3Dmark? I want to see cpu and gpu power usage.
    Thanks
     
  3. bimmerboii

    bimmerboii Notebook Consultant

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    Where did you purchase your Blade Pro 2019 this time?
     
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  4. TheGrouch

    TheGrouch Newbie

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    Blade pro 2019 with RTX2060 has been on the UK Razer website to order for around a week now. The 2080MQ model became available this morning. Placed my order, waiting for dispatch.
     
  5. vegetaeater

    vegetaeater Notebook Evangelist

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    So expensive. 5500 for the 2080mq in Australia. 4800 for the 2070mq and 4300 for the 2060.

    Puts it in a real strange spot. The usual advice is to buy the 2060 as it's the best value - but when you're spending over 4k on a laptop, it's tempting to just go all out. Either way it's going to smash your wallet.
     
  6. vahdyx

    vahdyx Notebook Consultant

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    I just went with Razer this time.

    Sent from my GM1915 using Tapatalk
     
  7. Evertbie

    Evertbie Notebook Enthusiast

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    I just got mine yesterday, need to check on this....

    I bought it directly from Razer here in Singapore.

    Its not cheap but if I you want to go for the larger 17” model I would always go for the max gpu to also justify the larger size kind off and take advantage of the improved cooling (the two small air intake fans at the bottom...)
     
  8. vahdyx

    vahdyx Notebook Consultant

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    Here's my latest TimeSpy run on Balanced Profile with UV and 3.8 GHz limit set. I ran TimeSpy with Demo, and let it sit idle for a few minutes after the benchmark ran. I am currently working lol, so forgot about it lol.

    [​IMG]

    Yeah the reason why I opted for the 2060 was because after getting the Razer 15 with the 2080, I felt like it was a waste of money since I have a gaming desktop with an i9 and 1080Ti to do most of my heavy lifting, it's just the gaming laptop was for work and stuff on the go. And I figured, why not save the money since the benefit wasn't really apparent at the time with the 2080.

    So I opted for the 17 for screen real estate, and stuff. I do get buyers remorse from time to time and wish I just went all out, but it's a $700 difference and figured with my 10% restock fee that IMO isn't warranted from HIDEvolution, it kind of helps mitigate that a little.
     
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  9. vahdyx

    vahdyx Notebook Consultant

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    And here's the results of running default clocks and default voltage of -100v set by Razer. Synapse running on Balanced mode. The Score was about 600 points lower in TimeSpy. Keep in mind if I don't install Synapse at all, the results are better than Synapse installed on balanced mode. These results also include the demo for TimeSpy. Little animated video at the beginning.

    [​IMG]
     
    Last edited: Jun 13, 2019
  10. ubelai

    ubelai Notebook Enthusiast

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    I feel for ya bro. Been eyeing off upcoming notebooks such as this and the pricing is absolutely hectic. To justify $5500AU or not is not easy. Nor is having patience towards other branded laptops like Gigabyte to see what their prices will be like.

    As far as things go the Asus GX502 w/ Max-P 2070 is looking the most attractive price wise so far. But it's only a 15.6".
     
  11. vegetaeater

    vegetaeater Notebook Evangelist

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    Ha, you're in the exact same spot as me :)

    I recently discovered that the ROG GX701 uses a 2070 Max-P, so it's on my radar now. Almost no reviews of this particular unit online... it seems the 2070 model is quite rare in the 'states?

    Either way, with ASUS's $200 cashback for EOFY, it's actually a pretty solid deal.

    My biggest concern is the styling. That glowing red logo on the lid isn't ideal.. and unfortunately dbrand doesn't do skins for ROG machines =\
     
  12. WhiteHelios

    WhiteHelios Newbie

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    So I also have issues with micro stutters in games (Mainly Dota 2) when synapse 3 is running on my blade pro.

    However in my case, the stutters often lead to a full system lockup where even task manager freezes. I have the 2080MQ version of the blade pro. Without synapse 3 installed, there are no crashes or stutters at all. I've gone over this issue with razer for the past 3 weeks and tried every solution they gave me (clean uninstall of synapse + reinstall, deleting all traces of synapse 3, system restore) and none of them worked. I've decided to just give up on synapse 3 at this point.

    With that being said, I'm quite happy with the hardware itself. Regarding the OP's issues, you might want to consider a higher undervolt if it is stable (I'm running with -.150v) and a repaste. On my blade pro, there was an excessive amount of thermal paste (I estimate around 3x the normal amount I would use) on both the CPU and GPU. I can provide pictures of what the factory paste job looks like if needed. I repasted it with kryonaut, and together with the undervolt I never see CPU temps above 80 C on the CPU and 72 C on the GPU. The idle temps also dropped by about 8-10 degrees.

    Regarding time spy scores, I was able to achieve a CPU score of 7002 with synapse on performance mode. Without synapse running at all I've gotten as low as 6305 CPU score. But regardless of how well synapse helps me do on benchmarks, the stutter issue makes it useless to me.
     
  13. pitha1337

    pitha1337 Notebook Evangelist

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    @WhiteHelios Also uninstalled Synapse yesterday. Do you know a way how to edit the keyboard lighting without it? Now my keyboard switches the colors randomly.
     
  14. WhiteHelios

    WhiteHelios Newbie

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    Not that I know of, my keyboard slowly changes colors as well. I assume that's the hardware default.
     
  15. xLima

    xLima Notebook Evangelist

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    Would you mind posting GPU-Z screenshot of this please? Thanks!


    Sent from my iPad using Tapatalk
     
  16. Joikansai

    Joikansai Notebook Deity

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  17. xLima

    xLima Notebook Evangelist

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  18. Joikansai

    Joikansai Notebook Deity

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    I wish I had that Blade pro bro, don’t you have 2060 gs65 btw? You can’t flash that one, maybe Blade Pro 2060 which I don’t see yet the HWinfo64 not gpuz screenshot.
     
  19. xLima

    xLima Notebook Evangelist

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    OP screenshots timespy rtx 2060

    Sent from my BLA-L09 using Tapatalk
     
  20. Joikansai

    Joikansai Notebook Deity

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    Right forgot about that, gpuZ I meant.
     
  21. aIJay

    aIJay Notebook Enthusiast

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    Had the stuttering issue as well. Shutting down Synapse fixes it, which is too bad as synapse is the unlock way to get the higher CPU power limit.

    Stuttering can easily be seen by running Heaven or Valley.
     
  22. Hackintoshihope

    Hackintoshihope AlienMeetsApple

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  23. Angrybot

    Angrybot Notebook Enthusiast

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    I've been having this stuttering problem on the bios 1.04, so sadly that does not fix it.

    What HAS "fixed" it is to do ONE of the following:
    - Either shut down synapse, or
    - Shut down other monitoring programs (I've experience the problem with both MSI Afterburner and HWinfo).

    Fortunately, throttlestop doesn't seem to conflict with synapse, so I've been able to leave that running.
     
  24. aIJay

    aIJay Notebook Enthusiast

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    This is correct. Apps that monitor the GPU (Afterburner, HWInfo) when used along with Synapse will cause stuttering even on BIOS 1.04
     
  25. Angrybot

    Angrybot Notebook Enthusiast

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    The most recent version of synapse (3.4.921.91704, released 09-17) appears to have fixed this issue!
     
  26. aIJay

    aIJay Notebook Enthusiast

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    I noticed that the stuttering issue improved but was not completely eliminated.

    Still not the same as running with synapse or monitoring apps off.
     
  27. falkio

    falkio Notebook Enthusiast

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    Well I recently got a replacement RBP17 because I had problems with my fans. On the first RBP I had (newest Synapse and 1.04 bios) no problems with stuttering while using HWInfo at all. Now with the new one and everything updated I had massive stuttering while playing Astroneer with HWInfo active. As soon as I closed HWInfo the suttering was gone. So where is the connection here? Rather same laptop, same versions, same scenario and different results. Maybe we oversee something here?
     
  28. amihail91

    amihail91 Notebook Evangelist

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    I've found also on RB15 2018 that multiple monitoring programs open hits FPS in game HARD - Throttlestop seems an exception to the rule however.
     
  29. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    Has anybody here repasted with liquid metal + undervolt? I'm on the fence on getting a RTX 2080 RBP, would like to know what peoples optimized temps are like after undervolt on CPU/GPU + liquid metal.
     
  30. rinneh

    rinneh Notebook Prophet

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    there are some users that ran into troubles with liquid metal eating into the heatsink. A user which repairs Razer blades here, forgot his name said it might be because the heatsink isnt pure copper. But I can also imagine because it is a vapor chamber that it eats through the copper and weakens the structure or causes a leak.

    edit: stories like this https://linustechtips.com/main/topi...c-lower/page/4/?tab=comments#comment-12866571
     
  31. amihail91

    amihail91 Notebook Evangelist

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    Important to see the
    part of the post - I've never seen a blade with Aluminum bits on the heatsink like that, must be quite old.
     
  32. Raidriar

    Raidriar ლ(ಠ益ಠლ)

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    The guy is not the smartest. Why would you try to remove LM that has alloyed to the heatsink? The copper-galinstan is now it’s own metal, probably more brittle than pure copper, of course he destroyed his heatsink in the process. Also not a fan of Fuji poly pads, need some squishy pads to ensure the heatsink is as close to airtight as possible
     
  33. rinneh

    rinneh Notebook Prophet

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    The point is that its enough through the heatsink to be a problem upon removal and the cause for potential leaks. But there is also a weird non copperish shine on the razer blade heatsinks. I wonder if they added a coating that worsen the usuap side effects of liquid metal paste.
     
  34. rinneh

    rinneh Notebook Prophet

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    Its more the point that its eats deep enough and hardens at an abnormal rate. But razer also seemed to have added an unknown coating which gives the heatsink a certain shine which doesnt seem to be real copperish