Razer 14" 2016 1060 Service Issues.....

I posted the following below at the Razer Insider forums just to see if anyone at Razer actually cares enough to help me since their Support has been useless. I suppose just consider this post a PSA to the community to think twice about which company you decide to buy a laptop from in the future.........


Hey guys I am at my wits end literally with getting my laptop repair by Razer. Since their website seems to lack a easily findable phone number and their email support has been useless so far I don't really expect this post to solve anything but here goes nothing...

I have emailed back and forth 10+ times with a less than stellar response. Early May I shipped the laptop out under (RMAREZ-191564) due to the fans failing and a failed BIOS update that left me with no video output. The repair had a "ok" turn around time but when I got the laptop back on May 15th the fan issue was not even addressed or fixed.

I contacted Razer Support again on May 15th when I got my laptop back to let them know the fan issue was not resolved as the issue was still there. Not only that but the repair comments I got back from their service center only said, "BSOD issue". It seems like they didn't even look at the fan issue. I did get a response back from Razer after an INSANE wait time on May 21st. I had "RMAREZ-198710 " issue to ship the laptop out for a 2nd time at which point they said I would be getting a brand new replacement instead which sounded good to me. The laptop was delivered to Razer on May 31st. It took until June 15th to SHIP me a new product with ZERO update on Razers part about why the delay was taking place even after I emailed them a few times to ask.

Now today it's June 16th and I have been trying to email them for the past 24hrs to see if they can change the settings the used to ship the product out to me as I am not able to have UPS hold the product at their store for me to pick it up. UPS has already tried to deliver the product twice and the last attempt will be on Monday. I work a full time job and I don't have any way to take a day off just to wait for UPS to deliver the product. I contacted UPS and they said Razer could change the settings from their side to allow me to have the product to be held at a UPS local store. Surprise surprise, Razer has yet to even acknowledge my email asking if they could make this change for me.

At this point I am beyond myself with anger that I failed to listen to others about Razers lack of follow up and support and that I purchased this stupid thing to begin with. There is NO REASON it should take 2 weeks from receiving my product AFTER they already said it would be replaced with a brand new one to even ship it out to me. This is the last Razer computer system I even buy or recommend to anyone I know.

 

Real sorry for the issues you are having man, I hope you manage through it somehow, though knowing Razer, things won't be easy.