My Razer Blade (2014) just died on me...

Well, as the title suggests, my Razer Blade (2014) just died on me. I just got it back from repair after noticing some pressure marks on my screen and a clicking fan when tilted. I finally got everything set up and running again, and after about 15 minutes of gaming, it shut off and wouldn't turn back on for another 2 minutes. This started happening again and again. I tried switching the video drivers about 3 times to no avail. I even tried disabling the NVIDIA card and the RB would still shut off after a couple of minutes. To top it off, the laptop now won't turn on anymore. Caput!

This is getting really frustrating. I ordered the laptop about a month ago and haven't had it on my possession for more than a week. I rely on my laptop for work as well and not having something reliable and function is really getting in the way of things. I am hoping that Razer can maybe just send me a replacement at this point and before they receive this one so I don't have to be away from a laptop for another week+. I will keep you guys posted.

Ugh...

 

I don't want to bash on Razer but I see the most failure threads in the Razer section out of any manufacture :\ Do they at least provide shipping back to their repair center free of charge? And was this a refurb model?

 

If you rely on a notebook for work imo pick up machine with on site nbd warranty...

 

Only company that offers that, reliably is Dell. Lenovo you have to beg to get an onsite call even though you pay extra for it. Tell them you are tired of dealing with it and either return it or replace with a 2015 model.

 

Just contacted Razer support and spoke to Levi who was very cordial. I did inquire about the possibility of purchasing the 2015 version at a discounted price. No deal! I also asked about providing me with the additional warranty coverage due to the circumstances. Also, no deal! Not even a bump in the HDD to 512GB. Nothing! It's really unsettling knowing that these machines are prone to such issues and they don't really care about their customers at all. I am completely dependent on my system for my work and I spend the majority of my time traveling to different locations. Having my system fail on me when I'm on-the-road would be a huge detriment to my job. It is also quite discomforting knowing that Razer won't budge at all and provide some type of upgrade to people in my situation. It shows no sympathy from them whatsoever. It's always the same "sorry, we can't do that." Of course they can. They just have to spend one minute changing something in their system; or asking a supervisor for an approval.

All they said is that they would be exchanging the system with another one of the same exact type. Since it is to be exchanged, I asked if they could ship me the replacement today before receiving my old unit back. Nope! I obviously would accept to give them a deposit as most companies require. I just didn't want to spend another week or more without a functional laptop. Quite frustrating!

Anyways, I am hoping that this "new" system is free from any issues otherwise I will be sure to raise some hell. I felt in love with the RB the moment I learned about it. Unfortunately, I can't say the same about Razer as a company. =/

 

Why didn't you talk to the supervisor directly?

 

I guess I can call them tomorrow and try to do that. I'll call them again tomorrow. Honestly, to me, the additional coverage is even more valuable. =/

 

Tell them you want to return it and you have had nothing but issues since you have received it. Contact your CC company and open a dispute. Regardless of posted "terms" the seller is required to honor standard 30 day returns especially when you receive a lemon.

 

Situations like this make me seriously reconsider getting the Blade. Well I hope buying in from the MS Store will completely shield me from Razer CS.

 

Razer has been an absolute nightmare for me. The only company that's worse is Asus. I'd highly suggest that you purchase a different computer, especially since many being released these days have high resolution panels.

 

Exactly. I'm sticking with Microsoft store for my $2k purchase. I may even look into an extended warranty too if they offer one at MS store(which I assume they do).

 

I believe they will on the 2015 as they do for the 2014's currently - quite cheap too, under $200 for 2 year including accidental damage! I would say that's way better than Razer.

When i've had questions about my order from razerzone , it always only gives me the e-mail option. What number did you call for support?

 

Excellent! Just what I wanted to hear. I really value being able to go into an Apple store currently and getting my laptop looked at for repairs as opposed to dealing with someone over the phone and then having to send it in. Sure most the time at the Apple store they need to keep it for a few days or order a part but its overall a much nicer experience IMO.

 

You can reach Razer Systems support at 855-872-5233. They're pretty quick to answer. Open on M-F between 9-5PM PST.

I was able to get them to extend my warranty for another 6 months, but they are not willing to compensate for my hassle in any other way. If anything was to happen to my system again... well... I'm going to feel bad for whoever answers my call.

 

http://www.microsoftstore.com/store/msca/en_CA/pdp/productID.279125200

This seems vastly superior to razers extended warranty which I did not take. I might return my Razer 2015 if I like it and buy again at the Microsoft store locally.... Or am I missing something?

I must be blind! I only found the head office numbers. Now that i searched the number i found it on the FAQ page.. FAQ me.

 

Dang, I hope you get a brand new one and not a refurb. I also wished they had a better warranty/customer service. That's the only thing stopping me from buying one. They try to copy Apple, but left the most important thing out!

 

So, I think I give up on Razer. I just got my replacement unit in and noticed that it has even worse pressure marks (white spots) on the screen than the original. In addition, there are significant scratches on the edges. I'm not keeping this piece of crap. On top of it all, I called customer support at 4:30 PST and was on-hold for 30 minutes until they closed and a message came on telling me they were now closed. WTF!

Seriously, I'm so furious. I order this laptop over a month ago and haven't been able to keep it for more than a week. What kind of shady company is this?

 

Doesn't beat me on hold for 6 hours for the line to just die. Apparently companies just can't provide CS anymore. I would suggest PM'ing @RazerCS they work at Razer. Might be able to help.

 

Maybe ask @minliangtan (twitter) to come view threads...

 

Sorry all, Offices and the phone lines were closed for the holiday on Monday. Please give us a call during during business hours (9am-5pm PST, M-F) at 855-872-5233.

You can reply to your cases with a link to your forum postings as well. We'll see what we can do.

 

I tried calling you today as well - also closed again for another holiday?

 

I have been trying to call you guys all day today and it is saying it is not business hours. Yesterday (Monday) I was able to get on-hold. What is going on?!

 

I got through instantly - might of just opened.

 

Well, they were unable to get me a brand new replacement for my system. However, they said that they will be shipping the refurbished system to their office, running their own tests on the display, motherboard, etc., and shipping it immediately upon receiving mine. As long as it passes their expectations, they will send it to me. I agreed to give it one more try. I'm just hoping their expectations are the same as mine.

Crossing fingers....

 

Good Luck! Any advice for myself as new RB owner , so far i got the todo list of new Intel GPU driver to fix scaling. Any other minor tweaks you'd suggest?

 

Find some way to disable the touch pad when you plug in a mouse? Reverse that trackpad so it isn't like tablet/phones

 

Have you received your refurbished blade yet?

 

Indeed. Has a one inch scratch on the screen on the bezel part which is really distracting, but I think I'll live with it. Aside from this, it's flawless.

Sent from my OnePlus One using Tapatalk

 

Wow I would think that razer mentioning to you that they would test the refurbished system itself before sending out to you one would think they would check for any cosmetic damages on the screen bezel part.

For the premium we pay for a razer laptop I myself is a 2013 razer blade 14 owner I find their customer service to you unacceptable IF the cosmetic damage was on the outer shell of the laptop that would be acceptable but anywhere on the screen itself is NOT.

Premium devices that come with premium prices demand premium customer service also.

For me that would mean compensating you for your inconvenience like Alienware does or Apple's on site service or exchanges on the many apple retail stores found on the globe.

Seems to me the only thing premium is the price on the razer if the product has quality control issues then the product could not be considered premium at all if the customer service sucks.

 

According to them, blemishes such as scratches, regardless where it is located, meets refurbished criteria. Indeed, I would have to agree with you that a scratch on the screen should not meet such standards. It's really distracting. I doubt any other company would let something like this fly.

Oh well, can't do much about it now. This is my 3rd exchange and they mentioned that my only option from here on out would be a full refund and I would have to pay for return shipping.

Sent from my OnePlus One using Tapatalk

 

If I was you I would just eat the shipping costs and restocking fees.

Customer service appears to be really terrible for such a premium prices laptop and there are more and more alternatives cropping up left and right like the upcoming ASUS G501 with a rumoured GTX 960M or 965M GPU,
Gigabytes P35x V3 not as slim as easer nor as big battery life but a hell of a lot cheaper and easily customizable storage options, Aorus x3 plus is also another thin gaming laptop but not as refined as the blade but much cheaper in terms of cost vs performance ratio.

If build quality is what your aiming for then probably should go for the new AW15 it's not as thick as before I believe it's 20% thinner but you get the very best 980M.

I myself is considering the new blade but with the problems cropping up like unresponsive keyboards, fan clicking noise, unresponsive after sleep and of course couple that with the terrible customer service people have been complaining about I'm strongly considering going with AW15 very strong customer support or even on site service however I do not like Alienwares tacky design ( my personal opinion with regards to the design )

 

The thing is, I paid only $1400ish for this RB2014 on the CES Appreciation Day sale. They offered a 30% discount on it, on top of the discount that comes from refurbs. I didn't want to miss the opportunity of owning such a system on such a price.

I'm already getting used to the scratch and when there isn't direct lighting coming from the top, you can't even see it.