Hi all,
I have the 2015 Razer Blade QHD+. Everything was working well till one day I decided to update my graphics driver (time machine anyone?). I then started getting the win10 alert that that nvidia kernel driver has stopped responding and recovered (recovered my ass). I followed recommendations and rolled back to previous versions, going so far as using the Razer recovery USB to do a complete format and fresh install. No luck. 2 minutes of WoW and it crashes again. I then used DDU uninstaller again to try another roll back and now I can't install the Nvidia driver I pulled off the Razer Blade 2015 support site because it does not detect compatible hardware.
Please help...I'm at a loss as what to do next. Anyone have a similar experience and, hopefully, a solution?
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Razer Customer Support Company Representative
Hello,
Sorry to hear about the problems with your Razer Blade, I would suggest contacting our system support team to see if they can further assist or troubleshoot your problems. You can create a case with our support team by going to www.razersupport.com/product.
If you already have a case with us or contacted us previously let me know the case number or the email address you used and I can assist you further from there.
We apologize again for the inconvenience
Best Regards,
Razer Customer Support -
Sounds like a dead BGA GPU to me. Hope it's still under warranty.
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Last edited: Jul 20, 2016
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But still a fault on their side. But yeah the thermals in razers are terrible. If you are unlucky it will kill your chip. Their support sucks too.
Eason likes this. -
I'm not too optimistic about this getting fixed easily... -
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I wonder if a stealth + core set up would make issues like that less likely. (Not that I'm considering getting one, since if I had to buy a new one I'd stick with the blade because I like gaming on the go) -
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Well for those curious, Razer says replacing the motherboard costs $945, plus $130 labor. Not entirely sure it's worth it.....
Question is do I do it? Buy the newer blade model? Besides the fact that this has left a bad taste with regard to razer....(he writes while the chroma peripherals flash and glow beneath him....) UGH! Feel free to share thoughts, opinions or options! Any suggestions would be appreciated.Eason likes this. -
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End of story: the credit card I purchased the laptop with has extended warranty protection and is covering the cost of the repairs. Not ideal because it makes it seem like its ok for Razer to charge that much but I didn't have much of an option...and i'm just glad I can get it fixed and hopefully it'll stay fixed.
Thanks for the tips and support! Especially Eason! -
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These cases will prevent me from ever buying Razer products again and I do spend a lot of money on computer stuff. Other companies will receive that money now.Eason likes this. -
Seriously though, I agree. Besides the fact that they charge me at all because the GPU got fried on its own, they charge me as much as they did. That being said, dealing with support was not as bad as I expected it to be based on what I'd read here and on reddit. Responses came quickly and they were friendly. They also shipped it back to me with next day delivery so I should have it by tomorrow. Now I just hope its actually fixed and stays that way.
My only complaint is that they didn't explain the issues in detail at all. All I got was: "GPU failed, motherboard needs to be replaced as it is all in one." By then I knew about my extended warranty protection so I didn't bother asking for more detail.
I also have to say I love the laptop way too much to say I'm done with Razer. I just love the build, size and power of it. The only thing that will change is that I will most definitely get all available warranty and extended warranty protection I can get if/when I buy another system from them. (for example, the Microsoft store also offered another year on top of the standard manufacturer's protection for about $99 though I'd need to check if the credit cards warranty would add to that as well.) -
Kelevra_V likes this.
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What I am doing first (and should have done day 1) is reading about ThrottleStop and undervolting and all that. And I just realized that the article I was reading came from you Eason! Very helpful stuff! I'm still looking but I don't suppose you wrote something about settings that apply specifically to the RB 2015?Eason likes this. -
Used your ultrabookreview guide in the end, seemed to work well! I didn't get to the overclocking part since I don't really want to push my luck just yet!
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Kelevra_V likes this.
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One thing I didn't see in your guide was what to set the "set multiplier" to in Profile 2 of Throttle Stop. I had it on 23, and profile 3 has it on 20. Profile 1 is set to 26, which is the default. Could that be the issue? I unchecked it on profile 2 to see if that makes a difference. I'm not even sure if the temp got high enough for it to switch to profile 2 on its own but thats just one of my guesses for now.
Google searches say the BSOD is due to a CPU error so hey, at least its a new issue haha. It says to do a system restore but I wanted to see if I messed up throttlestop somehow first. Other than that the other solutions are just the usual update all drivers and windows updates, which i'll check now. -
Kelevra_V likes this.
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I recently started having so many problems with undervoltig... I'm currently playing Aion which is HEAVY, CPU wise, and I had been having CPU related BSOD's too often, no matter the -voltage...
Never experienced a problem with Titanfall, Crysis 2, Star Wars, Kerbal and so on.. Looks like CPU intensive games won't let the notebook hold up the undervolt tho. -
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Sent from a 128th Legion Stormtrooper 6P -
Thanks tho. -
Sent from a 128th Legion Stormtrooper 6P
Blade QHD+ 2015 - kernel driver crash & not detecting graphics card
Discussion in 'Razer' started by Kelevra_V, Jul 18, 2016.