TV on 6625wd

Has any1 managed to watch tv on their 6625wd? I cant seem to get it to work in any way. Both Media Center and Zeptos "driver" DigitalTV says that no Digital TV tuner hardware is found. I would want to be able to watch tv. Hardware problem or is the card disabled trough BIOS by default (havent checked that option yet)?

If you have it working plz share your information

 

i did not order a tv card bt the port i there at lease the cover for the port anyway

 

The antenna connection is on the machine both if you ordered the machine with or without TV tuner. The machine does not as standard come equiped with a TVtuner, so unless you specifically ordred it with a TV tuner it is not in the machine. If DigitalTV says there is no TV tuner hardware present it pretty fair to day there is no TV tuner in the machine.

 

is it possibly to add it after order?

 

But why have the coaxial input there if you dont even have the card??

 

djcla, yes it's possible to add it in after order, but you will have to pay for sending it in yourself, the card, time to mount it and for the return shipping.

Sprint, the coaxial input is built in the laptop, it is not something we add. It's in all 6025WD's and 6625WD's wether you have the TV card or not.

 

I have the TV tuner built in, have the aerial too but I do not have the adapter to join the two.
Since early August I have emailed, faxed and rang Zepto and I stll do not have it a month later.
My on-hold time to Denmark is 3hrs 22mins total, 1 and half hour continuous.
Muzak is Chariots of Fire and Tubular Bells.
Has anyone ever received their antenna adapter?

 

So if the cable is there, and it's a mini-PCIe card, then it could also be a user upgrade. However, a USB digital TV tuner is probably an easier solution, particular if you are not next to a transmitter and need an external antenna.

John

 

Ausvet, what phone no have you tried calling? Because 1½ hours of continuos waiting is impossible in our phonesystem. You normally get sent back to the reception phone within 15-20 mins if the support hasn't taken the call by then. At the moment we have a answer time of about 5-10 mins and in peak times there can be an answer time of up to 30-45 mins. On Mondays, Tuesdays and Fridays there can be longer wait times through the whole day. Thursdays are statisticly the day of the week with less calls.
I know as i make statistics on how many phonecalls we get per day and per support employee.

John, yeah but putting in the TV card in the machine would mean you have to take the keyboard off of the machine which basically means that you have voided the warranty on the machine. Yes, it is easier with a USB TV tuner if you choose not to put the TV tuner in the machine from teh start.

 

Email reply for support [email protected]

----- Original Message -----
From: Iann Burgess
To: Patrick Mathews
Sent: Monday, August 27, 2007 8:26 AM
Subject: RE: Problem


Patrick



For the quickest solution you should call our number and I will get you to speak to someone from our support department and arrange for us to send the ariel adapter as well



Best regards

Iann Burgess

Account Manager UK

uk.zepto.com

0845 6020985


Email reply from [email protected] 28/08/2007 21:20 to my email of

"Hi,

Having spent over 3 hours on your support line and getting cut off could you please send me the TV aerial adapter for laptop recently obtained.
Do not do like Iann Burgess does and tell me to phone support I do not want to pay for hours of useless calls Ireland/ Denmark - if you had staff to answer calls
I may feel different.


Account 3537191810
Requisition 79238
Order Number 54695
Zepto Ref ib/ho
Invoice No. 66581
Date 27/07/2007

Thanks,
Name, address "


Oh, you did not reply

Are Zepto proud of their support?
Do they think it is adequate?

Look at your own quotes for time to answer support phones
<<there can be an answer time of up to 30-45 mins. On Mondays, Tuesdays and Fridays there can be longer wait times through the whole day. Thursdays are statisticly the day of the week with less calls.
I know as i make statistics on how many phonecalls we get per day and per support employee. >>

 

Ausvet, well i can only talk about the +45 70 204 304 which is the danish support number. I don't know how the phone system works and if there is a glith if you get diverted from Iann to the support number. All i know is that we do get UK/English calls in the support.

 

And this was funny enough my reply:

"RE: Please !

Rene Schønbeck
Sendt: 29. august 2007 06:52
Til: M'Patrick Mathews'

Dear Patrick.



Is the address in the mail the one i should send an TV ariel adapter to? Or should I send it to another address?



Venlig hilsen/Best Regards

Rene Schønbeck
Supporter

Zepto Computers A/S
Baldersbuen 38
2640 Hedehusene
Denmark

Tlf: +45 70 204 304
Email: [email protected]
Web: www.zepto.com"


And yes i am proud of our support. How many companies do you see answer back at 6:52am in the morning?

 

I never received that mail reply at all.

Obviously it gets sent to my address the one that the computer was sent to, the one on your records for
Account Number 3537191810 Invoice 66581 Order No 54695

Lisheen
Aclare
Co Sligo
Ireland