Ifl90

So my video card died so I shipped it back to company and the put a new one in.

I received it today. I then loaded up counter strike and 10 seconds in my computer turns off. I tried with other games and this continues to happen.

The company didn't know what my problem was and they say its a software problem. But no different software has been installed.

Help!

Thanks.

EDIT: WHEN I USE THE BATTERY ONLY I DONT CRASH AND WHEN ITS PLUGGED IN I CRASH. IVE TRIED DIFFERENT OUTLETS

 

maybe reinstall the drivers.. or poss a fresh install may help.. otherwise to me it may be the mobo's power supply. if you have a multi meter you can test the output of the power pack to make sure its supplying the correct current. it could also imo be the power pack..

 

Does it happens just when you try to play?

 

ya only crashes when gaming + power plug to wall

 

How much RAM do you have?

 

doubt its the ram but you can test with memtest.. imo its def power reelated

 

Well if there is no enough memory, then it may cause the computer to crash, I have seen that before.

Also, it could be heat, games put a lot of stress mostly on the GPU but also in the CPU, so if the computer overheat then it will shutoff as a measure of protection. May be his heat dissipation process is not working efficiently.

May be he needs to upgrade the BIOS.

 

If he didn't have enough ram, it'd crash when he's on battery too. I think it has to do either his power, or gpu still. You might try upgrading your videocard drivers at laptopvideo2go.com/forum, and upgrading your bios.

 

ram is ok.

I tried drivers

 

Does your computer just shut off? No lights? Or is there a blue screen/error message that flashes quickly?

 

Ahhhh, I didn't read those big letters, dummy of me, I though it was his sig so I didn't bother reading it

But I don't know how the power adapter could be doing that. Plus, the computer does works well with or without the power adapter when he is not playing games. So it could be a combination of things, but definitely the power adapter is on the suspect list.

 

It just shuts off.

Example:

I could surf internet for hours with it plugged in. I load counter strike (or any other game). I play for 10 seconds and the laptop completely shuts down.

When its not plugged in I can play games and not crash but of course FPS sucks.

 

I would say change the power adapter.

 

how do i do that

 

When you run without power, most laptops automatically downgrade various components to maximize battery life at the expense of performance. Thus, it could be that some component of his system simply does not like being pushed to design specifications.

If I had to make an educated guess, I'd say they gave you a faulty GPU. As long as you're gaming without power or not gaming at all, the GPU is not working at maximum capacity. When you try to play with power, the GPU tries to work at full strength and fails causing the computer to shut down.

It's hard to say without seeing the machine firsthand, but if you never had a problem with the power adapter when not gaming and this happens to you with every game, then this is the most likely cause.

 

Which NVIDIA driver have you installed.

 

Sounds like a GPU thermal guard kicking in (set to turn off after reaching 110 degrees), can you check temperatures?
External power supply adapter can't be a problem, cause one simple thing, battery work just like an UPS device.

 

^^ was thinking about that myself you may have a thermal compound issue or maybe a bad heatpipe on the heatsink.. but to get to the heatsink you have to open the whole notebook up.. take the display off, take the kayboard out separate the bottom from the top the cpu heatsink is the only exposed one under the bottom panel

 

Maybe they forgot to put some thermal compound on the new card....

 

It Works Without The Powercord

 

but without the power cord the graphics card usually runs at a lower freq as does the cpu.. so its not maxed out without the plug

 

tried cousins plug. Same thing/

 

Send it back, if they made a shoddy job installing the gpu(like drowning it under thermal compound) or it's simply faulty they'll change it.

 

you realise i just spent 122$ on shipping it the first time

 

that may be so but i honestly do not think you will be able to fix it yourself unless you are up for a full dissasembly to check the gpu

 

Just return the whole power adapter to your vendor and tell them about the issue and ask them to send you a new one.

 

I will thrown in my hat with Dirt and zfactor and suggest to take a look at the temps under GPU load before sending anything back. The hypothesis that when plugged in, the GPU is running at full throttle and overheats whereas when not plugged in the GPU is throttled back sounds pretty darn good to me.

 

yep ^^ a lot of people had this issue with a few other models.. i believe the gateway was one of them. a lot of people returned them to best buy because they would shut down when the gpu was under full load.. so this is very possible. can you install something for us to monitor your gpu temps?? see what happens when you plug in. also this will tell you what its clocked at on battery and on plug..

 

Use tempmonitor or nvmonitor to check the temps.

 

79-80 degrees C without games

 

That seems a bit high... Are your fans working okay/have you done any overclocking at all? If you could get any temps at all during a game just a minute or two in that would help too.

If I may add to the speculation, perhaps there is something going on with the mobo or power adapter that is supplying too much power to the GPU. Maybe a faulty mobo? I've dealt with one that wouldn't post on my 2090 (IFL90).

 

There's also a way to check temps during gaming. I did that by following a guide posted on this forum I think. I could see temps raise until the machine shut down. Not good. A can of compressed air blown into the vents took care of that.

 

I cant game cuz I crash. And they cleaned it when i sent it in.

 

Quoting from the first post:

Those are 10 seconds during which temps can be checked.

 

so......

I definitely crash cuz i hit 95 degrees ingame.

 

HOT HOT HOT, it seems something is rocking the temp up in seconds.
What's repaired or cheked and what's cleaned.
Do you know if the memory on the GPU is cooled by the heatpipe and are there blue pads between the connection and the memory chips.
You don't need to open the notebook casing complete just open the cover where the fan is located and check the heatpipe locations.

 

Ouch, yeah 96 is hot.
You're lucky you don't get screen artifacts or something similar. Definitely open up the back plate of your comp and inspect for dust, and that your heatsinks are positioned correctly (loose, positioned correctly, etc.).

 

Check the pdf files, this will help you with the check-up and maybe it will show you te issue, because this is related to an hardware fault.
Assembly: http://www.bizcom-us.com/support/IFL9091/UManual/IFL9XAssemblyEngineeringNotice(eng).pdf
Disassembly: http://www.bizcom-us.com/support/IFL9091/UManual/IFL9XDisassemblyEngineeringNotice(eng).pdf

 

Did my best to show u

 

check when your notebook is running if the fan is running.
What CPU is in the notebook, what BIOS version are you using.
Which NVIDIA driver have you installed.
The pictures don't help us, but you nee to check the other heat-pipe that's the one for the GPU.

 

T7700 2.4

bios? i dont know how
driver 169.39 ( ive tried others no difference with the crashing)

 

Thanks for the pics, even if they're a tad blurry

Check to see that your GPU heatsink is firmly in place and that the screws aren't loose on them (do NOT overtighten,you may crack something) as long as they're not out of their socket that's fine.

Two fan things:
1. Does your fan run at all when the laptop is on?

2. Does it change speeds as the laptop heats up? A good way to test this is to put Vista into the "power save" scheme. This puts the lowest possible SpeedStep voltage to the processor and does cool things down a bit. It will run considerably slower though. The fan should slow down with proper ventilation (make sure you have that too! It'd be stupid to lose an 8600M to a blocked fan), and then when you put it back to "balanced" or "performance" modes it should come on more often.

Sorry if I'm confusing...

 

So let me get this straight. There was a GPU problem, so the laptop was sent in for repairs. Then the laptop was returned with a new GPU and now the laptop has a heat problem when playing games. And when aaaaaa123 complained to the repair people they said it was a software problem.

My thoughts:

1. Which company performed the repair?

2. I'd ask them what kind of software problem will cause the GPU to overheat. If they cannot give a precise answer then it means that they are just pulling stuff out of their rear end.

3. It looks to me like a botched repair job. aaaaaa123 should not have to fix it by himself. Heck, he should not have to pay anything beyond the initially quoted price. The job should be redone and redone properly. Maybe it is time to start thinking about which actions may be taken to get them to fix the situation.

 

yes it goes higher when the temp rises

 

He realized its not software anymore. And now im expected to pay for shipping. It's microexpress btw.

 

hmm really they were awesome to deal with for me.. i didnt have to pay any additional shipping for anything. i would be suprised if they dont take care of it if there was a problem with the repair.. talk to casey he was great to deal with

 

Microexpress, are their products as good as their prices?

 

i have had 0 issues and great customer service so far.. cant complain about a single thing. well okay i had to send back a jfl92 due to a faulty screen but thats not their fault thats compal's doing. microexpres recieved the old one back at around 4:00pm their time i had the credit back on my card the very next morning.. yes it was that fast

 

I bought my JFL92 from them and they shipped on the same day as I placed the order (it arrived in less than a week). The only problem I had with what they did was that one of the panels on the bottom was not properly installed, but that was easy enough to fix. The laptop has worked well for the 5 months that I've owned it and I hope it will continue to do so.

With all of that said, if I had searched a bit more thoroughly, I would probably have bought the same laptop from PowerNotebooks instead as they were offering slightly better options for the same price (too bad I only found this forum after I bought the machine). Also, I hope I never have to ship my laptop back to MicroExpress for repair... the original poster's experience is not very encouraging.

 

Well I'm out of ideas. Something is obviously going on with either how much heat is being dissipated or how much power is being supplied to the GPU.
I'll follow the thread and if I think of anything I'll poke in again.