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    Dell settles state consumer protection claims

    Discussion in 'Notebook News and Reviews' started by prescott, Jan 12, 2009.

  1. prescott

    prescott Notebook Consultant

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    Last edited by a moderator: May 8, 2015
    prescott, Jan 12, 2009
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  2. Cin'

    Cin' Anathema

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    I like Dell's notebooks and accessories. I like their XPS Customer Service support, as well as their EPP Sales.

    But, what I don't like is when things like this happen. This was a bad move on Dell's part for letting this happen. Nobody was checking to make sure that things were in *order*. But, at least now they have settled and consumer's are going to get something back for what they have gone thru.

    Dell needs to concentrate on training their employees properly. Make them understand that when they say or promise something to the consumer/customer..they actually *follow thru*. And, they have good *checks and balances*..to see things are running *honestly and smoothly*.

    This Rule is Gold....The Customer is Always right.
    and, the *Let me see what I can do for you attitude*, will go along way making the Consumer happy.

    Bad business just comes bad to haunt the individual or company ~ like it happened here with the settlement.

    Cin ;) :)
     
    Cin', Jan 12, 2009
    #2
  3. elijahRW

    elijahRW Notebook Deity

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    I am with Cin' on this one.
    I like dell notebooks as well ;) And I think their customer service should be trained better.
    Oh btw I can't wait till ebay has something like this happen to them. Maybe we'll find out they have been cheating on listing and after auction fees :)
     
    elijahRW, Jan 12, 2009
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