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    Customer Service Ratings from Consumer Reports

    Discussion in 'Notebook News and Reviews' started by Andrew Baxter, Feb 20, 2004.

  1. Andrew Baxter

    Andrew Baxter -

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    CNet put a bad spin on Dell with this article, but at the end of the day it seems Dell has better overall rated customer service than both HP and IBM:

    http://news.com.com/2100-1042_3-5162141.html?tag=nefd_lede

    The March issue of Consumer Reports, which came out last week, included a survey of 4,100 consumers, who gave Dell 62 points out of a possible 100 for its support on desktop PCs. Although it still managed to top competing brands Hewlett-Packard and Compaq, which scored 54 and 51, respectively, Dell's rating represented a decline from the magazine's last desktop support survey, published in June 2003, in which it received a 64.
     
    Last edited by a moderator: Jan 29, 2015
    Andrew Baxter, Feb 20, 2004
    #1