my dell xps m1530 is not able to detect MY OWN wireless connection

when i plug in a ethernet cable, i'm able to connect my own internet service (Comcast under the user name "hyung"). however, when i try to connect to internet wirelessly, it detects a connection named as "Customer ID." i'm pretty sure it's my own internet service because when i type in the passcode used for "hyung", it works under "Customer ID." But the thing is that when i use "Customer ID" connecction instead, it won't connect to internet and therefore, i can't access the internet. do you think there's something wrong with the internet or my computer? should i call Comcast or if anyone know how to fix this, can you tell me?

P.S. - also, my internet used to disconnect a lot, and during those times, i could connect to "hyung" wirelessly. But recently, it doesn't disconnect at all when i'm using a eternet cable, and i can only connect to "Customer ID" wirelessly, instead of "hyung." Well thank you for your help and cooperation. i would really appreciate some helps=)

 

Have it worked before? Did you just get this computer?

It could be issue with the compatibility of your wireless card and your router.I have heard some ppl have problems with wireless cards from Dell.Maybe change the card....Also see if you are able to get a connection in another hot spot.

 

it worked before and i did just get my computer. i have a wireless n card and getting a connection in general is not the problem, it's just that it can't detect my own internet. im not sure whats wrong.

 

which card do you have??

What OS?? Vista I assume.....

What router and what settings please

thanks!!!

 

Comcast requires your MAC address of the wired pc to be cloned in to the router. I would also confirm what SSID your router has. And change it to something that is unique. And make sure you have WPA(2) Personal AES security setup.

 

haha i had no idea what the person above me said. anyways, i have vista premium and the intel 4965AGN. i also discovered something today, i found another internet connection "Default" and i was able to connect to it using the passcode for "hyung." Like "Customer ID," i was not able to access internet using the "Default" connection. i'm not sure what's wrong, but i'm going to try to uninstall my wireless driver and install the latest one. hope that fixes it. well, i really appreciate you guys' help.

 

What don't you understand about blue68f100's post? What he said is what you need to do.

 

i'm not really tech-savvy, so i don't know what mac address is and how do you exactly how do i clone the mac address of the wired pc to the router? any help would be appreciated=)

i don't know what SSID is, but looking at the sentence, i think it's the name of the connection you have. how do you figure out/confirm what SSID my router has? (if it's referring to the name of internet connection, i'm pretty sure it's "hyung") and how do i change the SSID? any help on this also would really be appreciated=D

what is WPA and personal AES? how do i make sure i have WPA and have personal AES securty setup?

sorry for being such a butt, but i'm new at this, so i'm trying to learn as much help as possible, so just bear with me. also, i tried uninstalling and reinstalling the drivers for my wireless network card and my ethernet, but it's exactly the same as before. i think it's just that my computer can't detect my internet (even though the wireless router is about a foot away from my laptop). i'm not sure, so i'm going to try calling comcast on monday and hopefully i'll get it fixed. it's weird since my laptop was able to detect and connect to my internet wirelessly only a few days ago.

 

All of these settings are in the basic setup of the router. Connect to the admin page of the router, this is normally your gateway. Under internet/ISP setup sometimes under advanced you will find a section refering to clone your mac address. Use the PC used to setup the account's MAC Address.

Your right in that SSID is the wireless connection ID. Unless you changed it most have a generic name. Allways change it to something else that is unique. You are only allowed 1 location with the same name. If you have 2 one location will not work.

WPA(2) is wireless security. This needs to be done. The password key needs to be made up of random number and letters (I like all printable chr) that are not dictionary words. With a length of 20chr min. Since you have other AP (wireless routers) in your area you need to secure your location. Unless the def was change you will connect to any open network without any control. Hacker use this around hotspots to capture personal info.

You only need to delete the locations from the location manager, not the driver. To prevent auto connect to non-prefered locations, you need to uncheck a box under advanced settings.

 

Hi There,

Were you able to resolve the problem? If yes, what was the solution? I am running into similar issues and can fix it.

Regrads
Manny