loosing connection when phone calls made/received

I have Verizon DSL with modem Westel 6100.
In general my connection is very stable and never lose it, BUT I ALWAYS lose it when I either make a phone call or receive a phone call.
I use a splitter (don't have other phone jacks in apartment). It is properly configured according to Verizon customer support (splitter in wall, modem on left of splitter, filter on right of splitter, phone in filter). I changed the filter under Verizon suggestion, but it did not help at all.
The problem has been present from the very first day.
Verizon says the connection tests great, so they are clueless what to do next.

In order to gain connection back I have several ways:
1. switch modem off and on
2. close all applications that connect to internet (FF, IE, Outlook, Skype) and then reopen one of the browsers
3. reboot the computer
Note that just trying to refesh a webpage without shutting down all what might be connected to the internet does not help

I can't work in this condition.
Any ideas?

 

Have you tried a different phone to see if that's the problem?

 

Is it possible to have them come out and put in a *HOME RUN* (dedicated line for DSL) so that it doesnt mess with the other phone lines? Thats what they did for me. Dont have any problems what so ever.

 

Dissatisfied,

One of the problems with older phone lines is that it will still knock you off the internet when you get a phone call. I know this is still partially an issue here in Milwaukee, WI in the some of the old neighborhoods. I would recommend a "cable" connection, such has Roadrunner...I am highly satisfied with it, I have only had 1 outage with RR the whole 5 years that I have had it. That outage is fixed in about 5 hours.

This is one of the major issues with DSL that people still complain about. That and DSL seems to have a little bit higher ping than my cable, from what I have tried in my area.

Anyways, I hope this helps.

USAFdude

 

I did just now; that does not appear to be the problem. Thanks anyway

I can try to ask the landlord, but I doubt it.

More promisingly, it looks like under my only phone jack there is a wider orange jack. I wonder whether that is a DSL jack. I don't see what else it could be. And my building is only 3 years old, so I guess it is a possibility.
Does anybody know what this type of wider orange jacks are for (it says CAT 5)? are they for DSL? and, if so, what type of wire goes into them?

Thanks, this helps. I want to try to fix the DSL because it is cheaper, but if I don't succeed quickly I'll move to Roadrunner.

 

Cat 5 cable is Ethernet if i am not mistaken, I had to use a cat 5 cable to go from my modem to my wireless router. Try it and see what happens. You can get a Cat 5 cable just about anywhere for a few bucks, Staples has them for 6.00 for a 6ft cable.

 

The CAT5 cable is problably just for wired network access from room to room, I'm 90% sure that it was installed by the developer and not Verizon. Having CAT 5 hookups in each room used to be a major selling feature not too long, but the wireless networking boom sorta make it pointless.

 

I had a similar problem before with my dialup. I went to the electronic shop and they told me there is 2 different kind of telephone cable which I can use to connect to my modem. This was years ago and I can't remember the difference. But I heard it depends on how your phone, splitter, modem is wired. So I guess you got to test each device out?

For me it was the splitter, I got another and it works fine.

Have you tried unplugging the phone / splitter completely and then ring your number to see if it disconnect? If it doesn't then it is most probably the splitter / phone problem. If not then it is most probably verizon problem.

 

That is a smart idea.
I did several tests of this type. (Details below).
I found that the problem happens when I plug in the phone. Even BEFORE picking up the call: just having the phone plugged in makes the DSL interrupt.

I have already tried two phones. One being a a very basic model with absolutely no features. Both give the problem.


Details of the tests performed:
1. If I plug the internet directly in the wall and call my land line with the mobile, then it works.
2. If I plug the internet through the splitter with nothing on the other side of the splitter and call my land line with the mobile, then it works.
3. If I plug the internet through the splitter with only the filter on the splitter and call my land line with the mobile, then it works.
4. If I plug the internet through the splitter with the filter on the other side of the splitter, the phone on the filter and call my land line with the mobile, then it does NOT work.

I am confused. On one hand I have a hard time to believe the problem is in the phone, given that the problem manifests itself even before I pick the call up (and given that I tried two different phones). On the other hand, if no phone is plugged in (even if the splitter is in, I have no problem.
Ideas?

 

does you receive the internet from a wireless router? and are both of the phones u used cordless??? could the frequencies be conflicting each other?

 

No, neither.
Both the DSL is wired and the phones are corded.