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    Wretched router

    Discussion in 'Networking and Wireless' started by Accendo, Oct 2, 2004.

  1. Accendo

    Accendo Notebook Guru

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    Ok, it's not wretched, I actually like it, but it's giving me some trouble lately with a certain program, and I thought maybe one of the helpful and brilliant folk on this forum could provide a workaround, and I knew the subject line would get people to read my tale of woe. Here's the set-up:

    I'm an editor in the news business and I work out of a home office. I connect to the servers at head office over a VPN. I use a Mac for my editing work, running OSX. The software causing me trouble is Quark QPS Copydesk. Oh, and the computer is hardwired to a D-Link wireless router (DI-624).

    Everything works fine, except Copydesk. I can connect to the HQ server over the VPN. I can check my email on the HQ server. But when I launch Copydesk and attempt to download files and edit work online, the system hangs and then times out while communicating with the server.

    Yesterday I performed a test to see if the problem was on my end or on HQ's end. I connected my computer directly to my cable modem, bypassing my router. Copydesk performed flawlessly.

    So my router seems to be the culprit. Is there a way to configure it such that it works properly, by opening certain ports, perhaps? I'd like to keep my Mac behind the router firewall if possible. Also, I have several other computers that depend on the router, so I can't ditch it. (An alternative might be to connect the cable modem to a simple hub and then plug both the router and the Mac into the hub. That way my personal computers will still lie behind the router but my work computer (the Mac) will be exposed. Not ideal, but not a huge deal either. I tried this set up yesterday, but my router didn't like communicating with the modem through my hub...I couldn't get an Internet connection.)

    One additional note: before buying the D Link (which offers wireless connectivity), I used a Linksys router and it worked just fine with QPS.

    Any help/advice would be appreciated. Oh, and before you tell me to call my IT people with my problem...forget it. They're as useless as tits on a boar when it comes to providing workarounds involving my router.
     
    Accendo, Oct 2, 2004
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  2. Accendo

    Accendo Notebook Guru

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    Problem solved (I think)!

    Did a firmware update of the router and now the Mac communicates through it just fine. I did some editing last night and didn't have any hang ups or lost connections.

     
    Accendo, Oct 3, 2004
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