Why Do I Lag Out When The Phone Rings?

Ok I have Qwest DSL with a 1.5M connection every time I'm playing online with my PC or when I'm on xbox live I lag out when my phone rings. I don't understand I tried tech support but they were no help. I connected my laptop and xbox live directly from the modem. I have no router. Any one know why I lag out when my phone rings?

 

I forget the exact name for it, but your DSL line is not properly isolated so calls are interfering with your internet.

 

Yeah, it sounds like there's a problem with the DSL filter:

http://en.wikipedia.org/wiki/ADSL_broadband_filter

 

what he said. the incoming phone signal (basically an electric current) messes with the (different) electric current in the cable next to it, due to bad/too thin isolation. and because that cable next to it happens to be your internet, you get lag as a result.

 

wait we have phone filters on every phone is that what you meant by DSL filter?

 

Yes, try switching the filter that is connected to your modem with another filter. I had the same problem and that fixed it for me.

 

I have no filter on my modem. My modem is connected to my phone line with no filter.

 

That's what you get for having "offline friends"

 

Oh, right. I have a phone connected to the same phone jack as the modem, so I needed to connect both of them to the filter. I'm all out of ideas then.

 

put a phone filter on my modem but on the manual that it came with strictly said not do that. Second I tried and it can never connect to the internet when there is a phone filter on the modem. any other ideas?

 

You need to use a filter that has ADSL and phone marked on it, and then plug each device into the appropriate sockets.

 

Yeah, one of the filters that was sent to you by your ISP should have two inputs (ADSL and phone).

 

thses are the phone filters that it came with

http://www.olympus.net/olympusnet/olympusonly/dsl/actiontecUpdates/images/12.jpg

scroll down on this one

http://images.google.com/imgres?img...q=qwest+phone+filters&ndsp=18&um=1&hl=en&sa=N

Here is from qwest.com about the phone filters.

http://www.qwest.com/internethelp/install/index.html#selfinstall

Do I need to buy another kind of a filter? If so where can i find it? and what is the filter called?

 

If your ISP only gave you phone filters, then I guess you shouldn't need to get a filter for your modem.

 

The DSL side is unfiltered, the phone side must be filtered.

 

You only install the filter on the phone side. If your ISP didnt give you any filters then they might have installed a central splitter.

 

As a matter a fact the DSL signal works on the 25kHz - 1.1MHz spectrum, so the signaling or voice traffic (DC - 3.4kHz) spectrum should not affect Internet at all.

However I have to confess that I have heard this issue before and most people fix it with changing the phone filters.

This is what happens, when the DSL and phone services work on the same line at the same time, the electronics inside a normal telephone could be a problem for the DSL high frequencies (they can be attenuated) causing errors and demanding frames retransmission.

Try disconnecting all phones and call yourself (using a cell phone) and see if you have the same problem, just to confirm that you don't. Then, try to disconnect all the phones but one, and isolate the particular phone causing issues, then either get a better phone or a better filter for that particular phone.

 

I actually have the exact same problem, and same ISP (Qwest 1.5M DSL). I called support, they were no help, and tried all kinds of variations with the filters, as well as trying new ones.

 

The filter is for the phone only. If you house is old it may be the wiring is not up to date or you may have a weak connection. I had a friend's house that was like that. I ended up going to all of the jacks. What I found was 2 of 5 were missed wired. I corrected them and the problem went away.

So if you have more than 1 phone in the house check the wiring at those location. Phones will work with polarity reversed, but causes problem with DSL lines. The wall plate will tell you what color is suppose to be where. I have gone behind installers and they never check or look. They are only responseable for the wire up to the house and no further. Digital lines and some modems do not like this and needs to be corrected. You can get phone line testers at Fry's, Radio Shack and other electronic stores. A 2 line tester is <$10. Some even have a network jack tester included.