Westell UltraLine Series 3 9100VM drops WAN connection

Hi all,

I have Cincinnati Bell Fioptics service which is a 30/10 VDSL connection. I have my computer plugged straight into the Westell router. I got all hooked up last Friday and since then I get what appear to be random disconnects throughout the day/night. Sometimes it will disconnect 2-3 times a day, other times it won't disconnect from the WAN at all. Each disconnect lasts only about a minute or so, i've posted the log from the router below.

After noticing the router dropping the WAN connection so often, I had a tech come out yesterday and he checked all the phone jacks in the apartment, gave me a new router, but to my bad luck, it still dropped connection last night. As a last resort i'm posting here hoping someone may be able to help.

in the lost posted below, i've bolded where it drops connection.

thanks in advance!

Router Info:
Software Version: 1.02.00.05
Release Date: Oct 27 2008
Platform: Westell UltraLine Series3
Model Number: A90-9100vm60-10
INI File Name: 096-900204-03
INI File Version: A
Hardware Version: E

Router log:
Feb 18 04:11:14 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:15 2010 System Log Message kern.info

Feb 18 04:11:15 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:15 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:16 2010 System Log Message kern.info

Feb 18 04:11:16 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:16 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:17 2010 System Log Message kern.info

Feb 18 04:11:17 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:17 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:18 2010 System Log Message kern.info

Feb 18 04:11:18 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:18 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:19 2010 System Log Message kern.info

Feb 18 04:11:19 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:19 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:20 2010 System Log Message kern.info

Feb 18 04:11:20 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:20 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:21 2010 System Log Message kern.info

Feb 18 04:11:21 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:21 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:22 2010 System Log Message kern.info

Feb 18 04:11:22 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:22 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:23 2010 System Log Message kern.info

Feb 18 04:11:23 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:23 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:24 2010 System Log Message kern.info

Feb 18 04:11:24 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:24 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:25 2010 System Log Message kern.info

Feb 18 04:11:25 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:25 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:26 2010 System Log Message kern.info

Feb 18 04:11:26 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:26 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:27 2010 System Log Message kern.info

Feb 18 04:11:27 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:27 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:28 2010 System Log Message kern.info

Feb 18 04:11:28 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:28 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:29 2010 System Log Message kern.info

Feb 18 04:11:29 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:29 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:30 2010 System Log Message kern.info

Feb 18 04:11:30 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:30 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:31 2010 System Log Message kern.info

Feb 18 04:11:31 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:31 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:32 2010 System Log Message kern.info

Feb 18 04:11:32 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:32 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:33 2010 System Log Message kern.info

Feb 18 04:11:33 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:33 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:34 2010 System Log Message kern.info

Feb 18 04:11:34 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:34 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:35 2010 System Log Message kern.info

Feb 18 04:11:35 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:35 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:36 2010 System Log Message kern.info

Feb 18 04:11:36 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:36 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:37 2010 System Log Message kern.info

Feb 18 04:11:37 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:37 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:38 2010 System Log Message kern.info

Feb 18 04:11:38 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:38 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:39 2010 System Log Message kern.info

Feb 18 04:11:39 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:39 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:40 2010 System Log Message kern.info

Feb 18 04:11:40 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:40 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:41 2010 System Log Message kern.info

Feb 18 04:11:41 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:41 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:42 2010 System Log Message kern.info

Feb 18 04:11:42 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:42 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:43 2010 System Log Message kern.info

Feb 18 04:11:43 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:43 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:44 2010 System Log Message kern.info

Feb 18 04:11:44 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:44 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:45 2010 System Log Message kern.info

Feb 18 04:11:45 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:45 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:46 2010 System Log Message kern.info

Feb 18 04:11:46 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:46 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:47 2010 System Log Message kern.info

Feb 18 04:11:47 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:47 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:48 2010 System Log Message kern.info

Feb 18 04:11:48 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:48 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:49 2010 System Log Message kern.info

Feb 18 04:11:49 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:49 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:50 2010 System Log Message kern.info

Feb 18 04:11:50 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:50 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:51 2010 System Log Message kern.info

Feb 18 04:11:51 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:51 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:52 2010 System Log Message kern.info

Feb 18 04:11:52 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:52 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:53 2010 System Log Message kern.info

Feb 18 04:11:53 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:53 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:54 2010 System Log Message kern.info

Feb 18 04:11:54 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:54 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:55 2010 System Log Message kern.info

Feb 18 04:11:55 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:55 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:56 2010 System Log Message kern.info

Feb 18 04:11:56 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:56 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:57 2010 System Log Message kern.info

Feb 18 04:11:57 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:57 2010 System Log Message daemon.err dhcp_read_cb:204: read failed - fd:41 Operation not permitted

Feb 18 04:11:58 2010 System Log Message kern.info

Feb 18 04:11:58 2010 System Log Message kern.warn dhcp_pktfil_read: knet_buf_copydata failed

Feb 18 04:11:58 2010 System Log Message daemon.info eth1: link down, device will be down


Feb 18 04:11:58 2010 System Log Message daemon.warn CONNECTION LOG: WAN status changed from Connected to No Internet Connection


Feb 18 04:11:59 2010 System Log Message daemon.info Uninit IGMP proxy module

Feb 18 04:11:59 2010 System Log Message daemon.info Init IGMP proxy module

Feb 18 04:11:59 2010 System Log Message daemon.info Uninit IGMP proxy module

Feb 18 04:11:59 2010 System Log Message daemon.info Init IGMP proxy module

Feb 18 04:11:59 2010 System Log Message kern.info RATELIMIT: 10 messages of type IPSec kernel packet reported 32358 second(s) ago

Feb 18 04:11:59 2010 System Log Message kern.debug IPSEC EVENT: KLIPS device ipsec0 shut down.

Feb 18 04:11:59 2010 System Log Message kern.warn eth1: change MAC from 00:23:97:72:E9:83 to 00:23:FFFFFF97:72:FFFFFFE9:FFFFFF83

Feb 18 04:12:38 2010 System Log Message daemon.info top device is eth1

Feb 18 04:12:38 2010 System Log Message daemon.info eth1: link up, device will be up

Feb 18 04:12:39 2010 System Log Message kern.warn eth1: change MAC from 00:23:97:72:E9:83 to 00:23:FFFFFF97:72:FFFFFFE9:FFFFFF83

Feb 18 04:12:54 2010 System Log Message daemon.info PPPoE SRV Detect: No server detected on dev eth1

Feb 18 04:13:10 2010 System Log Message daemon.info dhcp_detect: DHCP server detected on dev eth1

Feb 18 04:13:11 2010 System Log Message daemon.info Protocol Auto Detect: found DHCP server

Feb 18 04:13:11 2010 System Log Message daemon.info Protocol Auto Detect: created dhcp WAN client

Feb 18 04:13:11 2010 System Log Message daemon.info Uninit IGMP proxy module

Feb 18 04:13:11 2010 System Log Message daemon.info Init IGMP proxy module

Feb 18 04:13:12 2010 System Log Message kern.warn eth1: change MAC from 00:23:97:72:E9:83 to 00:23:FFFFFF97:72:FFFFFFE9:FFFFFF83

Feb 18 04:13:13 2010 System Log Message daemon.info eth1: link up, device will be up


Feb 18 04:13:13 2010 System Log Message daemon.warn CONNECTION LOG: WAN status changed from No Internet Connection to Connected, IP address=74.215.57.11


Feb 18 04:16:24 2010 System Log Message daemon.err Error connecting to host

Feb 18 07:43:48 2010 System Log Message daemon.warn sys_if_ioctl_mii_execute:507: Both tried MII ioclts 8947/89F0 failed: Operation not supported.

 

Hey Lavaroach,

I have Cincinnati Bell Fioptics as well and I see the same issue, however when my modem has this issue it usually resets the internal date and time stamp to December 31, 2002 (see logs below). CB has replaced the modem and checked the internal lines in the apartment and found no issues. This is pretty frustrating.

Software Version:
1.02.00.05 Upgrade
Release Date: Oct 27 2008
Platform: Westell UltraLine Series3
Model Number: A90-9100VM60-10
INI File Name: 096-900204-03
INI File Version: A
Hardware Version: E

Time Event Event-Type Details
Mar 25 06:18:13 2010 System Log Message daemon.info hostapd: ath0: STA 00:23:76:48:4d:37 IEEE 802.11: deassociated
Mar 25 06:17:43 2010 System Log Message daemon.err Error connecting to host
[repeated 2 times, last time on Mar 25 06:17:50 2010]
Mar 25 06:17:40 2010 System Log Message daemon.info hostapd: ath0: STA 00:23:76:48:4d:37 WPA: pairwise key handshake completed (RSN)
Mar 25 06:17:40 2010 System Log Message daemon.info hostapd: ath0: STA 00:23:76:48:4d:37 IEEE 802.11: associated
Mar 25 06:13:33 2010 System Log Message daemon.warn DNS: unknown PTR name format
[repeated 20 times, last time on Mar 25 06:14:47 2010]
Mar 25 06:12:39 2010 System Log Message daemon.info hostapd: ath0: STA 00:19:e3:0e:c0:b8 WPA: group key handshake completed (RSN)
Mar 25 06:08:38 2010 System Log Message daemon.warn DNS: unknown PTR name format
[repeated 27 times, last time on Mar 25 06:09:53 2010]
Mar 25 06:07:45 2010 System Log Message daemon.warn sys_if_ioctl_mii_execute:507: Both tried MII ioclts 8947/89F0 failed: Operation not supported.
[repeated 4 times, last time on Mar 25 06:08:13 2010]
Mar 25 06:02:35 2010 System Log Message daemon.info hostapd: ath0: STA 00:23:76:48:4d:37 IEEE 802.11: deassociated
Mar 25 06:01:59 2010 System Log Message daemon.err Error connecting to host
[repeated 2 times, last time on Mar 25 06:02:12 2010]
Mar 25 06:01:55 2010 System Log Message daemon.info hostapd: ath0: STA 00:23:76:48:4d:37 WPA: pairwise key handshake completed (RSN)
Mar 25 06:01:54 2010 System Log Message daemon.info hostapd: ath0: STA 00:23:76:48:4d:37 IEEE 802.11: associated
Mar 25 06:00:42 2010 System Log Message daemon.err Error connecting to host
Mar 25 05:57:43 2010 System Log Message daemon.warn sys_if_ioctl_mii_execute:507: Both tried MII ioclts 8947/89F0 failed: Operation not supported.
[repeated 2 times, last time on Mar 25 05:57:43 2010]
Mar 25 05:57:39 2010 System Log Message daemon.info hostapd: ath0: STA 00:19:e3:0e:c0:b8 WPA: group key handshake completed (RSN)
Dec 31 19:07:22 2002 System Log Message daemon.info TOD got new time 1269514652
Dec 31 19:07:22 2002 System Log Message daemon.warn CONNECTION LOG: WAN status changed from No Internet Connection to Connected, IP address=74.83.222.100
Dec 31 19:07:21 2002 System Log Message daemon.info eth1: link up, device will be up
Dec 31 19:07:20 2002 System Log Message daemon.info Init IGMP proxy module
Dec 31 19:07:20 2002 System Log Message daemon.info Uninit IGMP proxy module
Dec 31 19:07:20 2002 System Log Message kern.warn eth1: change MAC from 00:18:3A:BD:CD:CA to 00:18:3A:FFFFFFBD:FFFFFFCD:FFFFFFCA
[repeated 2 times, last time on Dec 31 19:07:20 2002]
Dec 31 19:07:20 2002 System Log Message daemon.info Protocol Auto Detect: created dhcp WAN client

 

Sorry for reviving the thread, but also have Cincinnati Bell with the same modem and have the same problem. Modem has been replaced and it still persists.

 

Yes, revive the thread! I have the same problem with the same modem. The WAN randomly drops. Sometime its once or twice and sometimes it's non stop for hours.

I was thinking of getting their tech out here but it seems with you guys the problem still persist.

What is going on, Cincinnati Bell?

 

How is your connection set up? Is it set to stay on or is it "On-Demand"? And have you tried disabling DHCP locally for the modem to router WAN interface?

 

experiencing the same issues, tech is supposed to be out in the morning.