Hi,
My friend is having trouble accessing web pages. He can talk to me on skype but can't actually get onto look at any web pages.
I got him to ping google and it just said connection error and I also got him to have a look at his hosts file in the system32/drivers/etc directory and that looked OK.
Has anyone got any idea what could be wrong? Any help would be very much appreciated,
Thanks very much,
Matt. I
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mattireland It used to be the iLand..
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does he use a firewall ? i hope so.
is it possible that he did disallow his browser to establish connections. if he uses firefox, he should try using IE and vice versa to see if it´s the firewall blocking the browser.
if that´s the case, the solutions is simple checking the rules for the browser. -
DNS issue?Ok, ask him to do a ping to BBC.co.uk and see what happens, if that fails, ask him to enter this IP into the address bar of his FF or IE: 212.58.224.131 (that is BBC ip address BTW). If he is able to reach BBC this way, he might want to check his DNS settings on the router.
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Proxy issue?
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The DNS server could be down.
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more details please...your friend...new pc...or just a new problem...has he checked which security level his browser is set at...but need more details...
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mattireland It used to be the iLand..
Thanks everyone for your input so far. It's very much appreciated.
I haven't seen him today and he hasn't been on skype. He's had the PC for a while but recently he's had a virus and has had to reformat. I think it has worked since the reformat though.
I'll find out what security level his browser is set at as well.
Thanks again very much,
Matt. I -
mattireland It used to be the iLand..
I've just been talking to him and I think that his DNS server is down. Is there any way to get around this?
Thanks again very much!
Matt. I -
On the adapter change the DNS server for another one.
In the Wireless Connection Properties, then on the IPv4 properties, you can select a different DNS server. -
I presume you friend uses static DNS servers, ask him to tick the box where it says: automaticaly pick DNS servers from an ISP" or soming like that
and if thats what its set to, he should give his ISP a call to find out alternative ones. -
I think that's exactly his issue, the DNS assigned by the ISP is down. That's why I was suggesting he manually assign a DNS IP address.
Unable to Browse Internet?
Discussion in 'Networking and Wireless' started by mattireland, Jun 22, 2008.