Razer Stealth (2016) connection issues

My wife has a Razer Stealth (2016) and it is constantly having issues with connectivity. Our router is a Netgear R7000P and I have both the 5ghz and a "guest" network setup for her at 2.4ghz. It still has issues. Updated drivers, fresh install of Win10. Any suggestions?

 

What WiFi card does the notebook have?

 

Opps, should have included that. It has the Killer card in it. I don't have the exact model number with me.

 

Use the device close to the router and see if wireless performance is better

Looking in device manager>network adapters will reveal which Killer card is installed and driver version.

The least expensive option would be to try a different wireless card if you have one in a different device that could be swapped for a test.
If you are up to the task I suggest opening the bottom of the notebook and checking that the antenna wires are connected and the card is fully seated in the slot.Remove the card and then put it back in.
A router reset is also something I would do.
Use the 2.4 and 5ghz channels that have least usage.
Make sure you're using WPA2 AES encription.
In the wireless card advanced settings uncheck the box that shuts of the card to save power
A clean reinstall of the OS is also an option that should be considered if other remedies are not successful.A lot of junk collects when a clean install has not been preformed in a year or more.
The uninstall option in device manager>programs and features doesn't remove everything.

Windows 10 is very buggy!

 

I'll take a look at it this evening. Thanks for the troubleshooting!

 

I used an R7000 router paired with a Killer 1525 for a few years and the combination got me a 5ghz band 866.7 Mbps theoretical data link speed on channel 161 most of the time using the drivers and software found on killernetworking dot com.

I now use a Killer 1550 paired with an R7800 on channels 36-48 that results in 1,733.3 Mbps theoretical Data speed 15' from the router in line of sight.

Distance plus walls and floors degrade signal quality and strength.

Install the FREE inSSIDer program to view which channels are least used by your neighbors.
The old free version can still be found for download on techspot and the new free lite version will require you to register with metageek dot com

Walk around inside your home with the program running while watch it report signal strength.

This will reveal the best spots to use wireless and the bad spots too.

 

Thank you!

 

How's your WiFi working today?

A lot of PC buyers don't look very closely at the hardware beyond the CPU and GPU.

Your Razer notebook from 2016 probably shipped with a Killer 1535 that's one of the few Killer wireless cards I've never owned or used.
On this forum it has mixed reviews from users.
I owned an 1102,1103,1202,1525 and now own a pair of 1550 cards
I owned some god awful cards from realtek and Intel that were original equipment in new notebook purchases.I replaced them as quickly as I could.
The Killer 1525 replaced an awful Intel card that was in my MSI GS60.I consider it an excellent performer as is the 1550 I use now.
I hope to have new 802.11ax wireless card very soon for testing.

Wireless networking has never been an exact science.It often requires a long background in trial and error to recognize problem causes and the best solutions but even then there's often head scratching and bad language uttered.
My family is not very good at computer error fixing so I often hear the words I have no Internet or what's this error message mean.

I bought my first PC in about 1979 in NYC at a Radio Shack store

 

I still need to troubleshoot this laptop. It is my wifes machine and I've been a bit under the weather. Will report back soon. Thanks all!