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    Network slowdown

    Discussion in 'Networking and Wireless' started by Beatsiz, Oct 7, 2007.

  1. Beatsiz

    Beatsiz Life Enthusiast

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    I have DSL, hooked up to a Linksys router (brand new with N if I want to) But my download speeds reach a blazing 30kb/s ... yes pretty darn slow, I have been living with this for a year and I have finally realized that my isp is BS'ing me totally with their "not wireless compatible"

    Any further questions about this so you can help me?
    Any suggestions?
     
    Beatsiz, Oct 7, 2007
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  2. Schluep

    Schluep Notebook Consultant

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    The point your ISP may be trying to make is that they don't offer support for a router not provided by them. For example, you have a Linksys router so therefore if they believe the download speed problem is specific to your wireless Router and not their connection to you then they will not provide you with any support for it.

    Surprisingly enough, communications companies tend to have some of the worst communication in the indeustry (who all has had a negative experience with an ISP/Cable TV/Cellular/Phone company lately?). With this being the case the problem may very well be with their connection and they are blaming it on the wireless.

    Before you can proceed further you will need to determine where the source of the slowdown is. Test your download speeds with the wireless usage and determine the average download speed after several attempts. After this is complete try connecting the DSL modem directly to your laptop and test the download speeds again. If the average is substantially faster when connected directly to the DSL modem then you have a wireless issue, otherwise it is more likely an issue for your ISP to contend with.

    If when connected directly to the DSL modem you still have the slow download speeds I would recommend contacting your ISP and be sure to inform them that without the router or wireless connection in place you still have the problem. If this is the case someone may need to come out to your house to check the connection if everything seems correct remotely. If they determine the source of the problem is outside of the house when they test it there then you likely will not be charged. If they determine it is something inside the house you will probably be charged for the visit. Be sure to clarify this with them prior to their coming out if that is what it leads to.

    If the problem is with your wireless I would recommend checking your configuration settings against the recommended configurations for your specific ISP. If you cannot find anything wrong with the configurations post some information about it here and maybe someone here can help further. If you determine it is a wireless issue I would recommend testing it again after disabling encryption to ensure that isn't a part of the issue. Obviously you do not want to leave your wireless network insecure, so only test this and then enable it again if there is no change.
     
    Schluep, Oct 8, 2007
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