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    Media disconnected and HP Tech Support was no help...

    Discussion in 'Networking and Wireless' started by Robotechnology, Mar 5, 2007.

  1. Robotechnology

    Robotechnology Newbie

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    Hello all, I've been lurking around here for a few months learning a bit here and there. 2 months ago, I brought home an HP DV6000T. I haven't used it much but, this past weekend we went away and took the notebook with us. We stayed at a bed and breakfast with a wireless setup and all was fine the first night. The second day it wouldn't connect anymore. The B&B owner did nothing to his setup and I just shrugged. I went to dinner at a friend house in the area and tried connecting to his network and it did not work. I connected briefly to a neighbors but, the connection was HORRIBLY slow. Shut it off. Went back to the B&B. Didn't work. Next day, didn't work. Today, I'm at my in-laws and it doesn't work. Went to the dos prompt and ran ipconfig and get "Media disconnected"

    Called HP and spent 45 minutes and got no where. Everything they told me to do, I had tried already.

    Uninstalling the wireless card, restarting, and letting it automatically reinstall. Disable and enable. Repair. Turned the wireless switch on and off. Disabled all the network connections (1392, wired, wireless) and reenabled different combinations. Etc.

    During one of these operations, I was able to get an IP Address and thought I fixed the issue but, the connection dropped and it shows Media disconnected again. I am at my wit's end.

    Any ideas or experience with this problem? It has to be something in my notebook as the same problem has occurred with FOUR different wireless networks, all of which worked prior to this weekend with my notebook. Thanks in advance for any input!
     
  2. jmhal

    jmhal Notebook Consultant

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    I did go through something similar. My problem was that the wlan started to continually disconnect and the only way to get it to reconnect was to change the windows firewall setting for on to off or, off to on. After doing this it would reconnect and a little while later do it again and I would have to change the firewall setting.
    So try switching the windows firewall setting (from on to off or vice versa) and see if it does something similar to what I described. If it does the only way I got to work normally was to do a system restore to a point before the problem started. In my case I restored it to a point before a piece of software called "software distribution service" was installed (without me knowing it was installed). Now if this is again the case with you, I am still not sure what the software is. I have googled it and have found people with similar problems that claim it originates from microsoft through windows update but I'm not sure.

    Oh, and if you use a separate firewall(norton, mcafee, ect.) make sure that you keep windows firewall off to avoid conflicts.
     
  3. Robotechnology

    Robotechnology Newbie

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    Thank you, I will try that. I actually though about the automatic updates that the notebook does when I shut it off and wondered if that had anything to do with it but, promptly discarded that thought but, you might have something there. I declined that update on my desktop.