For a few weeks I've owned the Acer Predator Triton 700. And I'm happy with it as a whole for gaming. But, anytime I want to use it for say watching netflix in the kitchen while cooking or doing dishes it will dramatically lose signal strength and I can't watch videos that need streamed. This is also the same problem I have anywhere other than the computer room or the living room. Everywhere else I run into this issue.
I ruled out my router as I can watch netflix just fine with my phone and tablet anywhere in the house. So I'm guessing it's my wireless card in my laptop? So is there something I might be able to do to fix the issue? Replace it a better wireless card perhaps? I have the Killer 1535 in my laptop.
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Killer_Networking Company Representative
Hello Terreos,
I'm sorry that you are having issues with your 1535. The 1535 should have superior Wi-Fi signal strength on 5 GHz networks, and about average strength on 2.4 GHz networks, so it should certainly be outperforming your other devices. Have you tried updating to the latest Killer Control Center from our site?
We suggest you download the latest Killer Control Center, found here - http://www.killernetworking.com/driver-downloads/item/killer-control-center-x64
Keep in mind that the Killer Control Center contains our latest drivers, and supersedes the Killer Network Manager that you might find pre-installed on your machine from the manufacturer.
Once you have the latest Killer Control Center handy, please follow these steps:
Note: It is important to be aware that, when troubleshooting, you should always shut down your computer by clicking the Start button in the lower left-hand corner, clicking the Power symbol, and clicking Shut Down. You should always reset or reboot your computer by doing the same, but clicking Restart, instead. The power button on most laptops, and some desktops, is not configured to shut the machine down, but rather to sleep the machine. Sleeping the machine does not accomplish the same thing as shutting it down or restarting it.
- Uninstall any Killer Performance Suite and Killer Drivers entries in your Apps & Features menu
- Restart your machine
- Run the installer package that you just downloaded
- Restart your machine once more
-- Anthony with Killer NetworkingVasudev, Spartan@HIDevolution and hmscott like this. -
So I’m guessing it’s the software of the killer network suite is the issue. So how exactly do I use it? I couldn’t find a guide on the features and how to use it. I tried winging it to see if I could make changes to it, but I find the software sloppy and have no idea what does what? -
Also, remove Killer Control Center from Startup and manually start it by clicking it on desktop. W10 Network manager acts weird when KCC app is auto started at log on. You get strange disconnects or random issues.0lok, Papusan, Terreos and 1 other person like this. -
Spartan@HIDevolution Company Representative
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saturnotaku, Papusan, hmscott and 1 other person like this.
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Not sure if this is my first killer card as I've never bothered to look or even consider it when buying a machine.
Atleast now I'm not going to be buying a new wireless card to no avail. Was almost considering getting a new router as I still have the crappy one that came with my internet provider. There's another can of worms I have no idea to make a good choice on. lol
And yes I could open the laptop up. It doesn't seem like it's necessary. I was going to open this laptop up and do a repasting of the cpu and gpu, but my device seems to be running a good bit cooler than what reviewers claimed and at this point doesn't seem needed. So I'm holding off until I've had it for awhile before opening it up.Vasudev, hmscott and Spartan@HIDevolution like this. -
I didn't come up with the tweaks it was @judal57 who was beta testing Sniper version of Killer and he passed it to me secretly and I used its diagnostics tool to make a report and send it to Killer Networking. I think @Killer_Networking asked me how did you obtain this copy of beta software and the SW was fundamentally different from Killer Network Manager. After 4 days they release the SW publicly. @judal57 was shocked and surprised to see that happen in quick time frame. -
That would be discouraging for a someone who doesn't even know about what kind of wifi card is in there laptop. I just looked on the box for this machine and it has everything about it, but no mention of the wifi card. And then being told to reinstall the software would be really frustrating since like you said it needs tweaked to work best out of the box.
Though I noticed the Killer updates there software alot so atleast it's encouraging to see that. -
I think Anthony from @Killer_Networking can take this as a feedback for product improvement.Killer_Networking and hmscott like this. -
Killer_Networking Company Representative
Changing the roaming aggressiveness will prevent the adapter from switching to a better network when one is present, which could be problematic for some users, especially those that use public Wi-Fi. Prefer 5 GHz could also be problematic for some, since 2.4 GHz can still often provide superior range, and "No Preference" should allow the adapter to choose the best available. It's strange that either would improve Wi-Fi signal.
The disconnects from the Killer Control Center running at startup may be referring to older versions of the Killer Control Center? We had some similar issues in the past, but nothing reported like that recently. -
Well I felt 5GHz band gave me superior speed and range when I'm away from the router, say 20-30 feet and I sit in a corner of a room.
Only Killer was able to connect to 5GHz when iphone 7,s7, Intel cards suffered with stability issues and huge battery drain.
If I'm in LoS and very far away from the router I manually connect to 2.4GHz.
You can actually choose No preference for Band setting(like you suggested) since I only told OP who has dual band router and 5GHz will have very less traffic and interference from nearby routers in the vicinity.
Only option that needs changing is Roaming Aggressiveness to Medium Low or lowest for better stability if you run into issues. Otherwise no need to fiddle Killer WIFI card settings.
I noticed that KCC app on startup causes connection instability briefly upon starting W10. I didn't have the issue in 1.0.14xxx versions, the problem started in 1..0.15xx and above. Can you look into this?
Thanks for your input.Papusan, hmscott and Killer_Networking like this. -
Killer_Networking Company Representative
-- Anthony with Killer Networking -
I always do a complete uninstall using Revo followed by a reboot. Afterwards I use CCleaner to delete obsolete reg keys and install the new driver package from Killer which is MD5 hash verified.
Maybe I'll try adding KCC to startup & see if there's any issue. I removed the startup delay of Win10 using regkeys from Winaero. If the issue persists I'll drop a email to your official email.pathfindercod, Killer_Networking and Papusan like this. -
This has fixed my issue! Thank you!
I’ve got Killer 1535, and during a amazing BF1 game online, it would randomly drop the connection to the server. I’d probably be a level 30 by now if it wasn’t for being kicked out of servers, or dropped connection.
My latency is less than 20ms, and my internet a lot faster than the average joe.
I’ve been dealing with Killer issues, and dropped connection for to long now.
And it’s finally gone!alexhawker, Vasudev, Papusan and 1 other person like this. -
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I have recently installed this card (9260) into my Dell XPS 9570 and have an issue if you are able to help with please? The Bluetooth range is poor, so much so its sat next to an old Dell XPS 17 with an N-1030 Centrino card in it that is able to connect to a BT solar inverter whereas this new one with BT5 and supposedly much better range, cant unless I move it closer. Is there a way to boost the BT power on it somehow, I cant seem to find any settings to increase it?
I've tried the ariel leads both ways around and they are all connected properly.
Appreciate any pointers you may have, and I do have a Killer 1535 that came with the machine just in case this cards got issues. -
Spartan@HIDevolution Company Representative
Killer 1550/Intel WLAN Driver v20.60.1.1/ Bluetooth v20.60.0.4
After downloading, make sure to right click on the file then go to properties then hit UNBLOCK from the bottom right if the file was blocked since it came from the internet
Extract the ZIP file to a folder then manually install the INF driver from device manager by right clicking on the WLAN card, choosing update driver, then pointing it to the folder that you just extracted
Next, uninstall your current bluetooth driver from the Programs & Features then reboot
then install then new Bluetooth Driver then rebootVasudev and Vistar Shook like this. -
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Where did you buy it, reason I ask is QC failed units get sold by factories on side. My unit connects holds a pretty strong Bluetooth connection. I can get to my driveway before it cuts out with my LG Tone HBS810 (BT4.1) while my laptop is in a room on the top floor further back. Also unless your client supports BT 5.0 you can’t make use of that new feature set.
Woodking likes this. -
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As much as I hate to say it and I despise Killer, who doesn’t make any of these cards and only rebrands them, buying from them or Provantage might be the only way to truly source a reliable 9260ac units as others are risky. I bought mine $25 on eBay but was fortunate. Others may chime in if they know reliable sellers.Last edited: Jul 8, 2018 -
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Yeah it should be no worse than your old card. Seams like a hardware issue. If you had no issues stick with your old card or re source the 9260ac from Provantage or Killer if you really want it. Note, unless you have issues with the old card might not be worth the hassle as HT160 and BT5.0 require router and client support respectively. Currently only the QCA9984 based routers have properly working HT160 like the Netgear R7800 and Synology RT2600ac. Few Bluetooth 5.0 clients exist at the moment like newer Android/iPhones (8 series) and the Anker Soundcore Spirit X earbuds.
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I mistakenly thought the BT would have more power and range to connect, but it has to be both clients to make the most of it to work properly.Vasudev likes this. -
A bit disappointed as these new machines are meant to be an improvement, and its only a bluetooth device after all! My other option is a USB device with a better antennae, open to any recommendations if anyone's had this kind of issue.
Tried changing the 2.4Ghz channels, all up to date BIOS and all out of ideas now!Vasudev likes this. -
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Killer Wireless 1535 terrible signal range?
Discussion in 'Networking and Wireless' started by Terreos, Dec 28, 2017.