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    Internet Connection... Help

    Discussion in 'Networking and Wireless' started by BasicNeeds, Oct 22, 2004.

  1. BasicNeeds

    BasicNeeds Newbie

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    Have been using my 700m from home now for a few weeks with ease. Now all of a sudden I can't get on the internet... using my work connection to ask you guys for some potential fixes - I think the problem is software. Here are some facts of the case:

    Have Norton Internet Security Installed, could the firewall being doing this?

    Problem arose after I tried to access another wifi spot when I was away from home, firewall denied some sort of access at the time - have not been able to get on my hot spot/ethernet since.

    Roommate is able to access internet via ethernet connection, mine is not.

    Cycled router and modem to be sure.

    Restart computer several times, no luck.

    Any ideas?
    Thanks
     
    BasicNeeds, Oct 22, 2004
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  2. chazzy

    chazzy Notebook Consultant

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    Basicneeds I have Verizon DSL that's always on and I have no problem speeding along after a smart repairman showed me hack to get a T1 connection instead of plain 128MB upstream. What you need is a solid ethernet connection like mine my download speed is incredible, without having to pay over $500 a month for installed T1 connection. BTW you should have your cookies at near lowest position as I too have 2005 Norton internet Security set to lowest safe cookie level. Yet this forum recognizes me everytie i put it on from my favorites. If you read your Internet book it will tell you if you have them set low you still won't connect with malicious cookies.

    /Chaz
     
    chazzy, Oct 22, 2004
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  3. BasicNeeds

    BasicNeeds Newbie

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    Thanks for the input, yet the question remains. Despite having signals and such, I'm unable to access any internet website.

    On second though, I've moved this over to the software section.

    http://www.notebookreview.com/forums/topic.asp?TOPIC_ID=7368
     
    BasicNeeds, Oct 22, 2004
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  4. jchastain

    jchastain Notebook Consultant

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    OK, let's see if you can help us help you.

    First, let's confirm the situation. I am a little unclear if you normally connect at home using a hardwire ethernet connection or a wifi wireless link (or both). Please let us know. Whichever it was, it was working fine until you tried to connect to a different wifi hotspot and you believe some security software essentially shut down your ability to network at all.

    It sounds like you have done a little troubleshooting, so I am going to assume that you have attempted to connect via hardwired ethernet (just as your roommate was able to do successfully) and that isn't working. Correct? If so, we should start by getting the basic ethernet connectivity working and then we can worry about adding in the additional complexity of wireless.

    OK, so which version of Windows are you using? I'll assume it is something recent, so next go to START/Settings/Network Connections and tell us what you see. Which connections are listed? Assuming you have a "local area connection" (ethernet) item listed, click on it and then hit properties and tell us what all is listed in the boax where it says "This connection uses the following items:"

    One thing you might want to try: Windows has the ability to load only the basics in what is called "Safe Mode". If you think that the problem is caused by security (or any other type) of software addon, then hit F8 during your boot up and select "Safe Mode with Networking" as your boot up option. The screen won't be pretty as it will just load standard video drivers, but you should be able to open a browser and test to see if you have a connection. Give that a go and let us know the results.

    Those are my recommendations for collecting a little troubleshooting information to hopefully help us identify what gremlins might be causing your problems. I know of all this is a pain, but hang in there.
     
    jchastain, Oct 22, 2004
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  5. bootleg2go

    bootleg2go Notebook Deity NBR Reviewer

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    I've had the same thing happen on my IBM before; here are some things to try.
    1. Uninstall the firewall and try to get online then. Don't just disable it, uninstall it completely and then try.

    2.right click on the wireless icon in the lower right of the taskbar and then try the repair option. if that does not work try disabling it and then re-enable it.

    3. open a command prompt and try typing these commands
    ipconfig /release
    ipconfig /renew
    ipconfig /registerdns
    and then reboot and try again.
    Doing these things and playing around with these commands always worked at some point for me.

    Jack

    "They who would give up an essential liberty for temporary security, deserve neither liberty or security" (Ben Franklin)
    http://pbase.com/joneill
     
    bootleg2go, Oct 24, 2004
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