Help needed with LAN connection to modem

Hi,

I have recently moved to Hong Kong and have been trying to sort out my internet connection with the service provider here PCCW.

I opted for modem (wired) as I thought I would probably go out and buy a better wifi router than I'm guessing they supply.

Anyway, the guy came round, set it up and showed me the connection working fine on his laptop. It works fine on my PS3 too, I can play games online and download stuff.

However, when I connect the Ethernet cable to my Acer 5920 laptop (which has a Gigabit Ethernet card), I cannot get any connection. I can't even setup the account with my username and password as it keeps coming up with 'an error occured (error 651) while connecting to your modem'. It also says that there is a DNS server error.

The guy claimed that my LAN card is not compatible with the modem (and was about to uninstall it before I stopped him - I don't have my backup disks here) and I need to replace it. But this is strange as a month ago I was living in a serviced appartment which had a 100mb connection for the building. Connecting the ethernet cable directly to my laptop worked perfectly fine while staying in the serviced flat. Which is why I have some doubt as to the problem being my LAN card.

He said that basically I should buy a wireless router, hook it up to the modem and just use that.

It seems that the PCCW connection is connected and shows up as a VPN connection but with no internet access. I can't set any new connections up and username and password when connecting doesn't seem to work.

I have a Broadcom Gigabit Ethernet card on the laptop and whatever PCCW modem is standard.

Anyone able to help at all?

Cheers

Anannya

 

Is your provider DSL based or Docsis based or is it a direct fiber feed? With most DSL and Docsis providers, you have to reboot the modem after connecting a new device and a presume this was done.

I need more info, like what OS your running, what type of connection you have, have you ran any diagnostics to determine where the failure occurs, is your computer pulling a 169.254.xxx.xxx IP Adress, etc.

I have never heard of a NIC not being compatible with a ISP as long as that ISP is using ethernet frames that adhere to the IEEE 802.3 standard.

 

My ISP is providing a VDSL service and I'm running Windows 7. I tried running the diagnostics log after the error, but wasn't really sure what it meant.

I have turned the modem on and off several times now, is there anything else I should do to reboot it?

I have connected my brother's Lenovo directly to the modem and could connect fine. At the moment, I have borrowed a friend's wi-fi router and am using that to connect wirelessly. It's weird though that I can't connect directly to the modem with my laptop.

As I'm not that tech savvy, if you tell me exactly what else you need to know I will find out and reply.

Your help is much appreciated!

Cheers

Anannya

 

Sounds to me like your Local Area Connection has been set to use a Static IP.

Go to

Start/Control Panel/Network and Internet/Network and Sharing Center/Change Adapter Settings/(right click)Local Area Connection/Properties/(double click)Internet Protocol Version 4.

Set "Obtain IP Address Automatically"

Set "Obtain DNS Server Address Automatically"

OK

Your PC will flush and renew your IP address with the configuration change.

If that doesn't work. Pull up the command prompt and type these commands in exactly, then reboot.

netsh int ip reset resetlog.txt

netsh winsock reset catalog