HP Compaq Lapton CQ50 32bit Home Vista, Networking problem.

HP Compaq Lapton CQ50 32bit Home Vista, Networking problem after uninstalling Norton Internet Security 2010 beta version. I was unable to boot to windows so I went into computer repaired and restore it to 2 days ago (July 16) but now I can't connect to internet. I tried to reinstall & reset TCP/IP but it is still not working. It show that it is connected to wireless but can't get on internet. Can anyone help me?

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C:\Users\Administrator>ipconfig /release *CON*

Windows IP Configuration

Adapter Local Area Connection 3 is not enabled for DHCP.
No operation can be performed on Local Area Connection while it has its media di
sconnected.
Adapter Local Area Connection 2 is not enabled for DHCP.

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::6462:751a:f587:bb3%18
Autoconfiguration IPv4 Address. . : 169.254.11.179
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::58d2:95a4:275e:ccd6%11
Autoconfiguration IPv4 Address. . : 169.254.204.214
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::9d58:8540:a71d:bca%16
Autoconfiguration IPv4 Address. . : 169.254.11.202
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 14:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Users\Administrator>

 

You made a double post but i'll just post here.

This is just a shot in the dark as they say. Go to Control Panel--> Device Manager and locate the Wireless Adapter. Right click it and select uninstall to uninstall it and restart the laptop. After you log back on you should be prompted to install the drivers automatically. Go ahead and install the Adapter's drivers and try connecting again. (If you are not prompted to install the drivers automatically or if Vista fails to locate the right drivers for your Wireless Adapter you can maually download and install it via HP's website.)

From your print screens there's no way you will get online because your Wireless Adapter is not receiving a valid IP Address. 169.168.x.x is not a valid IP and so you will not be truly connected to your network with such IP Address even though it might say you are. This might occur if your Router is set to not automatically hand-out IP Addresses but I don't think that's the case here.

So try the steps above and see if that helps.

 

I closed your other thread as multiple posting is against the forum rules. Please read them before you post again.

 

You haven't properly configured your connection to your network (I am assuming that the "unidentified network" in the diagram at the top of your screenshot does, in fact, represent your network). Basically, you have that network connection configured as a "public network" which means that it's not a trusted network and is subject to higher default security precautions. Since you just uninstalled a security package (Norton), it's entirely possible that your current security settings preclude you from connecting to any network that's configured as a "public network." To fix that issue, you need to configure the network connection so that it's a "private network" which will mean that it's subject to lower security threshholds. See if that doesn't help with getting the connection.

 

Always, ALWAYS, do the simple and obvious checks first. First thing to do - perform a Power Reset on your Router. Sounds simple, but it's common for Routers to get glitches as well, letting you connect wirelessly but not to the Internet. You should also at least verify that you actually have an Internet signal coming into your Router. The light should be steady, or blinking extremely fast. If it's blinking slow, it means your connection is down and you need to call your ISP.


Shyster's on the right track, though it depends on which browser you're using -I'd be willing to bet you're using IE. Even if not, it's a good bet that your Internet Options aren't set right for the current level if you're connected as a Public Network. As he says, first change it to Private, then check your Internet Options (you can access via the Control Panel or the Network & Sharing window). You want to check the Security and Privacy Zone Settings - click on the Icons and check each slider setting. For most sites you need it set to Medium or less. Check the Advanced tab as well and make sure all settings are checked that need to be.

Don't forget to check your Windows Firewall settings as well -if you have it turned on, and were using Norton as a site checker, it's likely that those settings are still leftover even though you removed it.

 

In addition to what others have suggested, the words "NORTON" and "BETA" in the same paragraph scares the crap out of me.

Installing Norton and running system restore does not remove Norton.

I'd say run the Norton Removal Tool, but it does not apply to beta programs. I'd check Programs and Features and see if there is any uninstall and if not, I would run the norton removal tool anyway

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

I have run into MANY instances where Norton Internet Security completely shuts one off of network access.

If still no joy, you may be able to use something like autoruns to stop anything Norton, and then rebuild the ip stack with an elevated command prompt and the following:

netsh winsock reset

 

Second that motion, Gerry - The words "Norton" & "Symantec" are synonymous with system screwups, problems, and failures. There have been few programs in existence that are written to run in the belief that the user is a complete and total idiot, and that their program knows better. That crap doesn't come near any of my systems or my client's systems if I have anything to do with it.

It's a shame that McAfee also went the way of Norton, as they used to be a good company and a good program. My own assumption is that they acquired some idiots from Symantec that poisoned the well.