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    Got a new modem with wifi...need help

    Discussion in 'Networking and Wireless' started by boneca22, Dec 11, 2008.

  1. boneca22

    boneca22 Notebook Geek

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    Right now I'm currently renting an old Speedstream 4200 without wifi from Bell Sympatico and last week I received a new Thomson Gateway TG585 as a gift (modem with wifi). Tonight, I decided to try to install this new modem on my own and of course I didn't succeed (if I were only that lucky lol).

    It's asking me a whole bunch of questions like: Select the service of DSL Account and then I have to choose from Selectable Ethernet WAN, Bridge, IP Routed, Routed PPP. I'll admit that I have no clue as to which one I should choose but I played around with all of them and got nada. This is where you guys will hopefully come in. What do I do??? Help me plssssssssss.... :)

    Thanks.
     
    boneca22, Dec 11, 2008
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  2. flipfire

    flipfire Moderately Boss

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    Check your ISP's website for setup instructions for that specific modem.

    If not then we can do it the hard way.
     
    flipfire, Dec 12, 2008
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  3. boneca22

    boneca22 Notebook Geek

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    I'll check their website and will keep you posted if I find anything. I'm just not sure which settings I need to enter...this is my first time installing this type of modem....thanks a lot for your advice :)
     
    boneca22, Dec 12, 2008
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  4. boneca22

    boneca22 Notebook Geek

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    Well there are no setup instructions for this specific modem on my ISP's website...so I guess I need to install it the hard way....anybody willing to help me. Thanks.
     
    boneca22, Dec 12, 2008
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  5. Shyster1

    Shyster1 Notebook Nobel Laureate

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    Who is your ISP, and do you know the details of the sort of service you've subscribed for, e.g., does it have a particular plan name, like "Blazing Fast Internet" or "Barely Broadband" (I'm making those up, of course :D), or the specific type of DSL service you get?

    Also, I assume that this modem/router is the one you received, correct?
     
    Shyster1, Dec 12, 2008
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  6. boneca22

    boneca22 Notebook Geek

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    I'm with Bell Sympatico...my internet service is High Speed DSL (no funny name that I know of lol)...I've been on the same plan for the past 5 yrs. I printed the setup manual from their website and plan on trying with that...but if there is any advice you could give it would be appreciated. Ohh and yes that is the modem I received. Thanks.
     
    boneca22, Dec 12, 2008
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  7. Shyster1

    Shyster1 Notebook Nobel Laureate

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    Ok. I did a quick bit of poking around on the Bell Sympatico website, and it looks like the service type is what's called "PPPoE" or Point-to- Point- Protocol-over- Ethernet (there's a wikipedia article on PPPoE if you're really curious). I gathered this from a trouble-shooting page for another modem used by Bell Sympatico, the 2Wire 2701; however, that doesn't necessarily mean that you get the same sort of service, since your old modem was the Speedstream 4200. However, that's a good place to start, so I would configure your new modem for PPPoE and see if it takes.

    Another good source of information (actually, a better source) would be the admin webpage for your old Speedstream 4200 - I would log onto it, copy down all of the information there relating to the modem's setup, and then see if you can match that info to the questions being asked by your new modem's setup.
     
    Shyster1, Dec 12, 2008
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  8. boneca22

    boneca22 Notebook Geek

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    Thank you to everyone especially Shyster1....your suggestions started me on the right track...everything is working just right (at least for now lol)...thanks again!! Hmmm...let's see how this reputation thing works now :)
     
    boneca22, Dec 13, 2008
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