I recently bought an Asus WL-520GU from DirectCanada.com, and it came today.
I tried connecting 2 laptops to it.
One got limited connectivity.
The other jumped back and forth between connected and disconnected.
I'm not impressed.
I'm requesting them to cross-shipping me a replacement free-of-charge, which should be natural, right?
If they decide to charge me for any of this, what actions can I take to complain about it?
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Are you sure you didnt set it up improperly?
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Most companies will charge your card and then issue a credit upon return of the defective unit. If you don't want that, then you'll have to send the router back and they'll ship a replacement when they receive the original.
But - I ask the same question nizzy asked: are you certain you configured the router and the computers correctly? Did you try using ethernet cable to connect the laptops to verify your settings? -
There should be a Reset button somewhere in the back. Press it in for about 20 seconds.
Try do the setup fresh before sending it for DOA -
Yes I set it up properly. It's just a router, setting it up is trivial.
I've tried with 3 different cables, all ended with same result:
1 of my laptops have limited/no connectivity
The other laptop flickers between connected/disconnected
These are both on LAN, not WLAN.
192.168.1.1 also does not load up. -
I also tried to reset it. No dice.
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Sounds dead to me. You might get lucky and have them agree to send you one without getting yours back first without another charge, but I don't think they'll do that.
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Well as it stands, their default RMA system charges 15% restocking fee, so I'll have to complain about that first, because this is completely ridiculous.
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That's usually only for "I decided I don't like this" returns, not returns for broken equipment.
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The 15% restocking fee is only for refunds. DOA means they will have to replace it for free (minus shipping)
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If that doesn't get you satisfaction, then give a call to the Ontario Consumer Protection Branch, they should be able to give you some pointers on your next steps, and possibly some help.
Got a dead-on-arrival router...
Discussion in 'Networking and Wireless' started by Hahutzy, Dec 7, 2008.