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    Error Code 31 When Uninstalled KAV 7.0 - No Internet, Lost All Network Connections, Vista Cannot Load Drivers!

    Discussion in 'Networking and Wireless' started by HombreUSA, Apr 4, 2008.

  1. HombreUSA

    HombreUSA Notebook Enthusiast

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    Hello,

    Please provide a quick solution to restore Internet connectivity. This is not a "virus" issue. Many people have the same problem when removing anti-virus software from their computers. Here are the sequence of events:

    1. Uninstalled Kaspersky Anti-Virus 7.0 through a 3rd party uninstaller called Revo.
    2. Uninstallation process was not smooth with plenty of traces in Registry.
    3. Deleted many items in Registry pertaining to KAV.
    4. May have deleted some critical files that are the root of this problem.
    5. Lost Internet connection and all network connections were deleted.
    6. Uninstalled all network drivers, rebooted and Vista reinstalled again.
    7. Yellow triangles next to all drivers including Intel wireless driver & Marvell.
    8. Fixed TCP/IP stack and Winsock through command prompt.
    9. Ran CCleaner to clean system.
    10.Computer is running well with exception to network drivers.
    11.Must be a problem with systems32 files that were deleted thinking they belonged to KAV.
    12. Turned off System Restore so no going back in time to restore old settings in Registry.
    13. Computer: Sony SZ780, T8300, 2.4 GHZ, 7200 RPM, 2GB RAM

    Have spent three days researching and feel a solution is close. Please provide all suggestions that may help restore Internet connectivity. The solution will benefit many others. Thank you for taking the time in advance to assist.
     
    HombreUSA, Apr 4, 2008
    #1
  2. blue68f100

    blue68f100 Notebook Virtuoso

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    Well, Does not Look Good......

    My guess is that since you did not uninstall with the supplied installed and used a 3rd party, you will probably have to do a TOTAL reinstall from the mfg DVD/CD if supplied. If not you may need to contact them and get one.

    AV & FW use HOOKS into the root of the OS. What you have done is mess them up big time. Vista is not like XP, it's a lot more sensitive.
     
    blue68f100, Apr 5, 2008
    #2
  3. HombreUSA

    HombreUSA Notebook Enthusiast

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    It's not that bad as you say. Vista does not see the hardware. More so a system file that has to be corrected or registry key that needs to be added. A solution is forthcoming, will post it here when done.
     
    HombreUSA, Apr 7, 2008
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  4. glen...

    glen... Newbie

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    Have the same problem u found a solution yet?
     
    glen..., May 3, 2008
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