DV6-6100 Intel Wireless N 1030 Horrible Speeds with new Broadband Cisco Modem/Router

Hello,

Just got my new modem/wireless router in today for my new 50mb connection with shaw internet. Its a Cisco DPC3825 3.0 Gateway.

Got it all set up and checked out my Speeds on my hardwired gaming rig and got 48.5Mbs speeds right away. Then proceeded to set up my wireless network and connect my Hp DV6-6195 and all went well. Well kinda. It found it no problem and connected no problem but the internet felt horribly slow. I tried to stream some video and no go. Not choppy, more like a freeze fest.. lol.. Ran speed test a few times and got any where from .03mbs-2.2mbs. lol. Went back to my hardwired gaming rig and its still 48.5Mbs solid every time i run it.

Tried different channels in the modem Wifi N settings and still not joy Slow, Slow, Slow.

Went back into modem settings and disabled wireless N and ran mixed B/G Only and re ran speed test. Boom solid 17Mbs test after test. Then Re Enabled Wireless N and retested, .03mbs-2.2mbs back again

Its almost like this laptop or wireless card doesnt like Wireless N on my new modem (Cisco DPC3825)... The Modem i had before was some SMC one that i was able to get around 22-24Mbs on my 25mb connection in wireless N mode. But cause i upgraded my internet to Broadband 50 i had to get this new modem from Shaw to get the higher speeds to work..

What speeds you guys getting using wireless N?

Anybody have any ideas or suggestions?

 

Go in to windows power options and set the wifi card to maximum performance on battery and plugged in.

 

Yeah unfortunatly that was the first thing I checked.

 

I'm pretty sure your model only has intel wifi 1000 + some separate BT module.

Did you try being at least 3ft away in clear line of sight?

Does it have an N only mode?


Also, can you report yourself to moved in the Networking Thread on the NBR.
More people can you help you there.

 

This laptop defiantly has the intel N 1030. Not the 1000. I am 100 percent sure. Yes I have the modem right next to the laptop in clear sight.
The modem doesn't seem to have a wireless N Only setting. Just Mixed, B/G, and G Only as the three choices.

Sory I didn't see why this couldn't go in this category.

 

check your security settings or look it up I dont have time now but for me it had something to do with wpk2 and tkip&aes I think you need to set it to both tkip&aes If I remember correctly. someone correct me if I am wrong

CHECK THAT it should be aes only

 

Could you throw a screenshot of the device properties of the wifi card? ...



Well, when it comes to networking ... the networking thread is the best place get a much rapid and clearer response.
Also, it is our main networking troubleshooting area as well.

 

Hey shasta thanks for the post. Im not sure if im reading your post wrong but which way should the router be set to? Here is a pic of what its set as now.

 

Hey falco. How do i request to have the thread moved? thanks for the help either way.

Here are the screenshots you asked for and i have added some other ones that might help or apply...

 

And here is the corresponding screen shots of the wireless settings for the Cisco DPC3825 Router/Modem..

 

set it to aes only and see how it works

 

Well i set it to aes only and for a second i thought it was working but unfortunatly no go... speed shot up to 45mbs and stayed there for a few seconds then proceeded to drop quickly to .3mbs and gave me a average of 1.1 mbs ... agggggghhhhh!!!!!!

 

try downloading something in my case my speed increased as I needed it

 

** KINDA SOLVED **

Well im not sure why i didnt think of this before but i got the problem figured out. It turns out that the bluetooth on the intel Wireless-N 1030 has something to do with it. I use a razer orochi bluetooth mouse and thought maybe it was causing interference, so i turned it off and the problem was still there... So i then went to device manager and disabled the bluetooth all together and BOOM 48.6mbs Solid.. I tested it a few times and solid 48.6 every time.

Semi happy now but now i have to figure out how i can use my bluetooth and wireless N at the same time :/

 

Security should be set to WPA2 + AES - not WPA/WPA2 and TKIP/AES/
Also channel width should be 40MHz for optimal performance although you might need to change it to get a free one (use inSSIDer to survey surroundings)

 

Hey thanks for the suggestions, Ill give it a shot.. But these security settings dont seem to explain why when bluetooth is enabled that my wireless N becomes useless. When bluetooth is dissabled everything runs great and i get great speed.

 

Alright I went into my Router/Modem Settings and changed the corrosponding settings you suggested but soon as i re enable bluetooth on the Intel Centrino Wireless-N 1030 my wifi speeds become unusable all the way down to around 1Mbs and lower in 0.3 area. If i dissable Bluetooth on the Intel Centrino Wireless-N 1030 they go back to normal right away and hold a solid 48.6 Mbs on my 50 mb connection.

Now this sucks cause i like using the bluetooth for my razr bluetooth mouse but turning on the Intel Centrino Wireless-N 1030 bluetooth cripples the Wireless N mode to unusable wifi speed of .3Mbs!

 

The low-end Intel Wifi cards are just garbage. I had to replace my 1000. You probably have a bad card. I would get HP to replace it.

 

Well i Just got off the phone with HP and they have advised me that there is nothing wrong with my Wifi card.

The rep stated that because the Intel Centrino Wireless-N 1030 is a 2in1 bluetooth/Wireless Card that the speed is limited when using both bluetooth and Wireless N at the same time.

I asked then why did my bluetooth and older 25 mb connection Wireless N router/modem work together fine? He stated that because i am trying to now use it on a high power broadband 50mb connection Wireless N router/modem and that the little 2in1 isnt powerfull enough to handle the 50 mb speeds and bluetooth together at the same time and is why it is causing problems.

Ive heard that these little wireless cards are not that great. So what he said sounds like it makes sence.

What do you guys think? sound right or was he giving me the old "Dump the call and get the customer off the phone trick"???

 

It sounds like they know there is a problem and don't want to deal with it. Have you gone to the Intel driver site and tried either of the two bluetooth drivers they have for your card to see if there is any difference in how your wireless works. You will need to choose which operating system you have first. http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+WiFi+Products&ProductProduct=Intel%C2%AE+Centrino%C2%AE+Wireless-N+1030&ProdId=3314&LineId=1784&FamilyId=1783

 

hey thanks for the reply. Yes Unfortunatly i have tried both of the bluetooth drivers As well as all of the wifi drivers. But the problem still exists when bluetooth is enabled.

Too bad HP has this DV6 restricted to certain wifi cards without installing a modded bios or id just swap it out for a better card. Ugh!!!!!

 

His explanation is total BS. Call and talk to another tech.

 

This is obviously signal interference and the people who put your laptop together screwed up. I find it hard to believe that Intel would put this wifi card out without giving the manufacture the proper info to keep this from happening. As the previous poster stated you need another tech and insist on a supervisor. Make them replace or fix and if they do not solve the problem take them to small claims court and sue them for the maximum amount. I have a three year old Vaio with bluetooth and have never had this kind of problem. I hook up as many as three bluetooth devices at the same time and surf the web with no slowdowns. Your problem is the first I have heard of this kind.

 

Thanks for the advice guys. I almost just gave up and let it be.. But i decided to give HP a call back and to my surprise it was easier than expected. I didnt even need to get to a supervisor. The rep just helped me and said that they would just ship me a replacement wifi/bluetooth card. I didnt even need to give him a collateral credit card. just said that i should get it with in 2 business days.

Now for the part im a little worried and confused about. I just recieved the conformation email and the info on it is all correct but it shows the replacement wifi card as part number 631956-001. I checked that part number online and am seeing it as a Intel Centrino Advanced-N 6230. But the card in my laptop now that i am having issues with is a Intel Centrino Wireless-N 1030.

According to this thread, http://forum.notebookreview.com/hp-...n-whitelist-hp-authorized-wireless-cards.html The dv6-6100 service guide (c02842252.pdf) says the Centrino 6230, which is 2x2 and abgn, is an authorized card. Unfortunately, part number 631956-001 is not an abgn card, not a 2x2 card, and not even an Intel card. (It is also not on the BIOS whitelist).

I dunno. I guess ill just have to wait till i get the card and see what happeneds. I really hope that the above will not become more of a problem :/

 

Please post back with how the new wireless card works out. Hopefully what ever card they ship is compatible and works like it should.

 

Alright i got my replacement card from HP today. And the part i recieved was # 631956-001 and was indeed a Intel Centrino Wireless-N 1030, not a Centrino 6230 or a 1x2 Ralink bgn card as that other thread states. So I dunno.. Maybe they got the part numbers worked out now..

Ne ways i got it installed no problem and all was easy. But im sad to report that the same issue still applies.

With Bluetooth enabled (doesnt matter if a device is connected or not, just enabled) i get 0.3 mbps and with bluetooth disabled in Device manager i get 48.7 Mbps on my 50mb connection and Cisco DPC3825 BroadBand Wireless N router in wireless N mode.

Not sure what else to try or just give up and accept my problem..... I feel like ive tried everything... Maybe the HP tech was right. This little intel 1030 cant handle Bluetooth and a 50mb connection a the same time. Or maybe the Bluetooth is affecting my router and its not the cards fault but the router...

 

I would again contact them and make an issue of it. The product is not performing properly. The excuse about turning off the bluetooth is just them stating the known problem and attempting to make you responsible for the defect. The interference can come from the antennas being placed incorrectly in your laptop also. I could very well be how HP set everything up in your computer. This is not your fault and they should be held liable for selling you a product that does not perform up to the minimum standards. There are many thousands of laptops out there that work fine with both bluetooth and wifi enabled. I also use a class 1 dongle on my desktop and it has no interference with the wifi. Be persistent with these people.

 

Cool thanks for the reply. I'll give them a shout. I'm gunna pick up a Bluetooth dongle today and see if it works instaid of using the Bluetooth on the intel 1030 N wifi card. As my desktop PCs Bluetooth doesn't effect the wifi.

 

I have an ASUS K53E with the Intel Centrino Wireless N 1030 with the exact same problem.

The wireless barely works at all when Bluetooth is on (not even any devices connected). Sites take forever to load. The connection usually says "Low" and the speed is anywhere between 1 and 11 MBPS. But then when I turn off bluetooth it works pretty well, although not as well as my other notebooks that have different wireless cards.

I've tried changing most of the wireless settings, changed to b only, g only, etc and nothing besides turning off Bluetooth helps. I've also tried three different wireless routers with no improvement.

I haven't bothered contacting ASUS, and I doubt there is any point.