My friend has Bell for Internet and she keeps getting disconnected every now and then, each time being provided with a DNS error message when she tries to diagnose it with Network Diagnostics. Her laptop is connected via Ethernet directly to the high-speed modem. What could be the problem? She has already tried
Any help?Code:ipconfig -renew
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What has Bell said about the random disconnects? Has she been instructed to reset the modem?
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Its the internet thats the issue not DNS. The modem seems to be dropping out. The issue could be a few things.
Call your internet company first and run the common diagnostics. -
Write down the DNS address handed out. Then set the DNS address as static in TCP/IP properties. See if that helps, if it doesn't it's either a ISP / network based problem. The latter includes the modem.
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How long has your friend had that particular modem? The hardware may have started to fail, in which case it will have to be replaced.
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OK here's her latest update:
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When did the problem start? Has it always been like this?
When the problem is there, how does it resolve upto now?
If a restart of the laptop always works, i'd say the cause of the problem is software based. If a restart of the modem always works, i'd look for a problem there.
Sporadic problems are usually quite hard to diagnose. Key is to narrow it down to either software / hardware.
DNS error
Discussion in 'Networking and Wireless' started by fred2028, Dec 28, 2008.