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    DNS error

    Discussion in 'Networking and Wireless' started by fred2028, Dec 28, 2008.

  1. fred2028

    fred2028 Sexy member

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    My friend has Bell for Internet and she keeps getting disconnected every now and then, each time being provided with a DNS error message when she tries to diagnose it with Network Diagnostics. Her laptop is connected via Ethernet directly to the high-speed modem. What could be the problem? She has already tried
    Code: 
    ipconfig -renew
    Any help?
     
    fred2028, Dec 28, 2008
    #1
  2. kegobeer

    kegobeer 1 hr late but moving fast

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    What has Bell said about the random disconnects? Has she been instructed to reset the modem?
     
    kegobeer, Dec 28, 2008
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  3. flipfire

    flipfire Moderately Boss

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    Its the internet thats the issue not DNS. The modem seems to be dropping out. The issue could be a few things.

    Call your internet company first and run the common diagnostics.
     
    flipfire, Dec 29, 2008
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  4. TheNomad

    TheNomad Notebook Guru

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    Write down the DNS address handed out. Then set the DNS address as static in TCP/IP properties. See if that helps, if it doesn't it's either a ISP / network based problem. The latter includes the modem.
     
    TheNomad, Dec 29, 2008
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  5. Shyster1

    Shyster1 Notebook Nobel Laureate

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    How long has your friend had that particular modem? The hardware may have started to fail, in which case it will have to be replaced.
     
    Shyster1, Dec 29, 2008
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  6. fred2028

    fred2028 Sexy member

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    OK here's her latest update:
     
    fred2028, Dec 31, 2008
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  7. TheNomad

    TheNomad Notebook Guru

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    When did the problem start? Has it always been like this?
    When the problem is there, how does it resolve upto now?

    If a restart of the laptop always works, i'd say the cause of the problem is software based. If a restart of the modem always works, i'd look for a problem there.

    Sporadic problems are usually quite hard to diagnose. Key is to narrow it down to either software / hardware.
     
    TheNomad, Dec 31, 2008
    #7