D-Link's Software (DIR-655)...............

I bought the D-Link 65 last night and spent the best part of 5 hours on the phone between AT&T's Tech Help (my ISP who were actually really helpful) and D-Links crappy support.

I called D-Link 5 times, 3 times I was cut off and once I was told to re-install IE on my 24 hour old Lenovo T61P. The 'technician' was utterly clueless, I told him the problem was the same on my old XP based laptop and the new Vista based laptop and still he reckoned it was down to IE on my new laptop. To coin a British phrase what UTTER BOLLOCKS.

My problem stemmed from the DSL Modem and logging into AT&T after bridging the connection (nothing D-Links crap software or documentation mentioned might be an issue).

I've installed friends Netgear Wireless Routers in the past and never had a problem.

The I have the Router transmitting in both G& (draft) N and my new T61P cannot connect with it..... I'm on the verge of bringing D-Links piece of crap router back to Circuit City and getting something from Linksys.......

I'm actually fairly savvy with PC's, heaven help someone who was clueless as they'd be totally screwed by (a) their software and (b) their 'support'.

They suck donkey ass!!!

 

Ok, so did you fix it?
What was the problem with the connection of the dsl modem?

 

Oh man, this is a coincidence!! I just came back from a customer...hes having the same issue as you described. Hes got a dsl modem, which connects through ethernet to the dir655. Now, if you connect the ethernet from the modem to a computer directly, youre online in a blink.
If I connect it to the router, he sees a connection, but there is no internet access on either wireless nor ethernet. I tried all possible settings...with or without dhcp.
If you got it running please let me know how. Thanks

 

Sounds like the ISP is looking at the MAC address to control access. Clone the PC MAC address of the wired connection in to the router, should fix your problem. This is normally under advanced settings of the WAN (internet).

 

Thanks, Ill give it a shot, but he had a different ADSL modem/router before(linsys) which worked fine, so I guessed it cant be a MAC problem.

 

Every piece of hardware has a different MAC address. Changing hardware does effect operation. Once the hardware is registered with the ISP everything works. Cloning the mac address will make the ISP see an approved node, since the wired side works.

Being a new router I assume you are not using mac filtering to control access since this is new hardware.

 

Rebooting the DSL modem with the new router connected should help. The MAC of the NIC connected to the DSL modem is not hard coded, it should be updated during modem's the boot process.

 

Check and see what your ip address is on the computer when connected directly to the dsl modem. If its near the same as the ip address given out by d-link then there will be problems. Change the default ip address that is assigned to computers from the d-link and try again and it should work.

 

Guys thanks for all the tips, Ill see tomorrow.

He told me, that he never needed to register any devices MAC address with the ISP before. I know, this is a regular issue.

The Modem has 192.168.1.1, the router has 192.168.0.1. I will let you know tomorrow.

 

ISP's generally register the equipment hardware when you setup the account. First power up. I had a neighbor thought her modem went out so I took mine over. Since we were on the same ISP it worked. Then 6 mo later she was having problems again. This time with my modem it popped up a message to contact customer support. It noticed the different MAC Address. I switched ISP so mine was no longer registered with them.

Normally if direct connect to modem works and through router does not, points to MAC address if nothing else changed except the router was installed.

Good luck these problems can be challenging at times.

 

A range of problems. I think the main one was the router was set up on both WPA and WPA2. It seems the Intel 4965 doesn't support WPA2 (or at least it wouldn't connect with it).

I'm getting maximum 54MPS at the moment which sucks further ass. I'm going to tinker with the settings tomorrow to see if I can get it quicker (both N and G work on my laptop and G only on my girlfriends).

D-Link support........... I called 8 times and here are the results..

• 4 times after all the voice menus I got through to where the phone is ringing then was cut off.
• 4 times I got through.
• 3 times I spoke to someone.
• 2 times they were actually helpful.
• 1 time I got a complete prick that asked me to hold (which I did for 20 mins) then he said 'he couldn't fix my problem'... I hadn't even told him what the friggin problem was yet. When I asked to speak to his supervisor he cut me off.

Nice.

 

Is his DSL modem bridged with the Router? I could access the net through the router with the Ethernet but coudn't wirelessly without the two being bridged.

 

Ok, I got it!! I wrote the dlink support guys, they have sent me a firmware for the dsl modem, which isnt listed on their ftp nor webpage. Now it works. It wasnt a MAC problem.

Thanks anyway

 

Hahahah surprise surprise, ineptitude seems to be the order of the day at D-Link. My routers running Firmware 1.2 and I'm wary about updating it in case I get all those problems again...

 

I have the same router and a T61 laptop. One thing is if your setting are in mixed mode. i.e. running both 802.11g and 802.11n your speed will revert to 54Mbps speed of "g" settings. Also wpa(wi-fi Protected Access) and wpa2 are just a wireless security scheme used in wi-fi networking.

 

I hate the fact of not being able to use DD-WRT on these routers. I know you can install it on a DIR-6xy, but don't know which one right now and it's definitely not a 655. That's why I like Linksys better.