acer 5738z
turned the laptop on two days age..and it asked for drive to be checked, so i let it run, previously no problems, it re started and all good but can't get onto the internet - wireless or wifi? Can connect using my mobile dongle though and don't know what to do. drivers message code 31 saying problem. Can you help.?
I have copied the problem here:-
Windows Network Diagnostics Publisher details
Issues found
The Broadcom NetLink (TM) Gigabit Ethernet adapter is experiencing driver- or hardware-related problemsThe Broadcom NetLink (TM) Gigabit Ethernet adapter is experiencing driver- or hardware-related problems Detected
The 'Local Area Connection 2' adapter is experiencing problems Completed
The Atheros AR5B93 Wireless Network Adapter adapter is experiencing driver- or hardware-related problemsThe Atheros AR5B93 Wireless Network Adapter adapter is experiencing driver- or hardware-related problems Detected
The wireless network adapter is experiencing problems Completed
Issues found Detection details
6 The Broadcom NetLink (TM) Gigabit Ethernet adapter is experiencing driver- or hardware-related problems Detected
The 'Local Area Connection 2' adapter is experiencing problems Completed
Windows Help and Support can provide more information about resolving driver or hardware issues.
6 The Atheros AR5B93 Wireless Network Adapter adapter is experiencing driver- or hardware-related problems Detected
The wireless network adapter is experiencing problems Completed
Windows Help and Support can provide more information about resolving driver or hardware issues.
Detection details
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Wireless Network Connection 2 driver information:
Description . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Manufacturer . . . . . . . . . : Atheros Communications Inc.
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 2.0.0.74
Inf File Name . . . . . . . . . : C:\Windows\INF\netathrx.inf
Inf File Date . . . . . . . . . : 13 July 2009 20:37:24
Section Name . . . . . . . . . : ATHR_DEV_OS61_E006105B.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002a&subsys_e01f105b
Instance Status Flags . . . . . : 0x1802400
Device Manager Status Code . . : 31
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Local Area Connection 2 driver information:
Description . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . : 12.2.1.1
Inf File Name . . . . . . . . . : C:\Windows\INF\oem3.inf
Inf File Date . . . . . . . . . : 20 June 2009 11:20:58
Section Name . . . . . . . . . : DEV_KEY0.NTamd64.6.1
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_1698
Instance Status Flags . . . . . : 0x1802400
Device Manager Status Code . . : 31
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 0
Network Diagnostics Log
File Name: 348E9A14-1535-4152-86B6-21E20AAB194C.Diagnose.0.etl
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: CAZ-ACER
Windows Version: 6.1
Architecture: amd64
Time: Monday, January 17, 2011 12:20:20 AM
Publisher details
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
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Have you tried reloading the drivers. Have you tried updating them.
-
Check Windows log for any services (especially networking-related ones that have failed to start).
By any chance did you uninstall any security software lately- antivirus or a firewall?
Can't get onto internet it says code 31 - and yellow error message on drivers
Discussion in 'Networking and Wireless' started by boovie, Jan 16, 2011.