The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Can't get onto internet it says code 31 - and yellow error message on drivers

    Discussion in 'Networking and Wireless' started by boovie, Jan 16, 2011.

  1. boovie

    boovie Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    acer 5738z
    turned the laptop on two days age..and it asked for drive to be checked, so i let it run, previously no problems, it re started and all good but can't get onto the internet - wireless or wifi? Can connect using my mobile dongle though and don't know what to do. drivers message code 31 saying problem. Can you help.?
    I have copied the problem here:-


    Windows Network Diagnostics Publisher details

    Issues found
    The Broadcom NetLink (TM) Gigabit Ethernet adapter is experiencing driver- or hardware-related problemsThe Broadcom NetLink (TM) Gigabit Ethernet adapter is experiencing driver- or hardware-related problems Detected
    The 'Local Area Connection 2' adapter is experiencing problems Completed

    The Atheros AR5B93 Wireless Network Adapter adapter is experiencing driver- or hardware-related problemsThe Atheros AR5B93 Wireless Network Adapter adapter is experiencing driver- or hardware-related problems Detected
    The wireless network adapter is experiencing problems Completed


    Issues found Detection details

    6 The Broadcom NetLink (TM) Gigabit Ethernet adapter is experiencing driver- or hardware-related problems Detected

    The 'Local Area Connection 2' adapter is experiencing problems Completed

    Windows Help and Support can provide more information about resolving driver or hardware issues.

    6 The Atheros AR5B93 Wireless Network Adapter adapter is experiencing driver- or hardware-related problems Detected

    The wireless network adapter is experiencing problems Completed

    Windows Help and Support can provide more information about resolving driver or hardware issues.


    Detection details

    Diagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Wireless Network Connection 2 driver information:

    Description . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
    Manufacturer . . . . . . . . . : Atheros Communications Inc.
    Provider . . . . . . . . . . . : Microsoft
    Version . . . . . . . . . . . : 2.0.0.74
    Inf File Name . . . . . . . . . : C:\Windows\INF\netathrx.inf
    Inf File Date . . . . . . . . . : 13 July 2009 20:37:24
    Section Name . . . . . . . . . : ATHR_DEV_OS61_E006105B.ndi
    Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002a&subsys_e01f105b
    Instance Status Flags . . . . . : 0x1802400
    Device Manager Status Code . . : 31
    IfType . . . . . . . . . . . . : 71
    Physical Media Type . . . . . . : 9



    Diagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Local Area Connection 2 driver information:

    Description . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Manufacturer . . . . . . . . . : Broadcom
    Provider . . . . . . . . . . . : Broadcom
    Version . . . . . . . . . . . : 12.2.1.1
    Inf File Name . . . . . . . . . : C:\Windows\INF\oem3.inf
    Inf File Date . . . . . . . . . : 20 June 2009 11:20:58
    Section Name . . . . . . . . . : DEV_KEY0.NTamd64.6.1
    Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_1698
    Instance Status Flags . . . . . : 0x1802400
    Device Manager Status Code . . : 31
    IfType . . . . . . . . . . . . : 6
    Physical Media Type . . . . . . : 0



    Network Diagnostics Log
    File Name: 348E9A14-1535-4152-86B6-21E20AAB194C.Diagnose.0.etl

    Other Networking Configuration and Logs
    File Name: NetworkConfiguration.cab

    Collection information
    Computer Name: CAZ-ACER
    Windows Version: 6.1
    Architecture: amd64
    Time: Monday, January 17, 2011 12:20:20 AM

    Publisher details

    Windows Network Diagnostics
    Detects problems with network connectivity.
    Package Version: 1.0
    Publisher: Microsoft Windows
     
  2. reb1

    reb1 Notebook Evangelist

    Reputations:
    85
    Messages:
    539
    Likes Received:
    0
    Trophy Points:
    30
    Have you tried reloading the drivers. Have you tried updating them.
     
  3. downloads

    downloads No, Dee Dee, no! Super Moderator

    Reputations:
    7,729
    Messages:
    8,722
    Likes Received:
    2,230
    Trophy Points:
    331
    Check Windows log for any services (especially networking-related ones that have failed to start).
    By any chance did you uninstall any security software lately- antivirus or a firewall?