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    Cable internet wont stay connected for longer then 15 minutes?

    Discussion in 'Networking and Wireless' started by LiTh07, May 7, 2009.

  1. LiTh07

    LiTh07 Notebook Evangelist

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    Hey everyone,

    I have an older HP machine with windows XP. my ISP is Time Warner Road Runner, and I dont use a router.

    My problem is that the internet drops after 15 minutes of being connected. The only way to get it back is to unplug the modem and plug it back in 30 seconds later.

    Ive called road runner, and they have tested everything on their end, and they say that everything working, and it must be my computer.

    Does anyone have any ideas what it might be?

    Thanks!
     
    LiTh07, May 7, 2009
    #1
  2. namaiki

    namaiki "basically rocks" Super Moderator

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    How about you ask for a replacement modem?


    Unless you have to pay for it..
     
    namaiki, May 7, 2009
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  3. LiTh07

    LiTh07 Notebook Evangelist

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    ah, i forgot to say that they came out and brought me a new modem as well.
     
    LiTh07, May 7, 2009
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  4. jackluo923

    jackluo923 Notebook Virtuoso

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    What's the ethernet lan chipset your computer uses. Is it over heating?
     
    jackluo923, May 7, 2009
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  5. LiTh07

    LiTh07 Notebook Evangelist

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    hmmmm... nothing seems to be over heating, any other ideas?
     
    LiTh07, May 8, 2009
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  6. sparkyman2000

    sparkyman2000 Notebook Consultant

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    sparkyman2000, May 9, 2009
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  7. namaiki

    namaiki "basically rocks" Super Moderator

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    This reminds me of something like this before...

    Assuming that your modem is hooked up to your computer via a LAN cable, see if you can force either 10mbps or 100mbps in device manager for your network card.

    Right click 'My Computer', click 'Manage', click 'Device Manager' in the left column of the window that opens up, in the right column, expand the 'Network adapters' listing, and right-click the network card that connects to your modem, and go to 'Properties', and in the 'Advanced' tab, see if there is an option to select speed and duplex, and just pick an option so it's not on automatic.
     
    namaiki, May 9, 2009
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  8. mooler

    mooler Notebook Consultant

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    Sounds like a short DHCP lease time to me
     
    mooler, May 10, 2009
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  9. sparkyman2000

    sparkyman2000 Notebook Consultant

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    Humm that would be insane if its from the ISP. I dont think I have ever seen a lease under 6 hours. The ISP must be growing fast. Anyways, most of the time if its DHCP problems could be firewall, or from changing computers on one modem over and over and last is when you get no connection.

    That website should help if it is a short lease. I also could be wrong ISPs are always doing new stuff.
     
    sparkyman2000, May 10, 2009
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  10. Jeff7477

    Jeff7477 Notebook Guru

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    When you lose your connection do the lights on the modem begin flashing like when you first plug it in?
     
    Jeff7477, May 10, 2009
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  11. kegobeer

    kegobeer 1 hr late but moving fast

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    Ask a friend to bring a computer to your house, and connect that computer to the router (contact your ISP and make sure the new MAC address is added to their access list, if necessary). If that computer doesn't have any problems, then you know there's an issue with your computer.
     
    kegobeer, May 11, 2009
    #11