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    problem with UPEX protection suite

    Discussion in 'MSI' started by tmnromo, Jul 19, 2010.

  1. tmnromo

    tmnromo Notebook Enthusiast

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    Hi, everyone. i'm using MSI EX 300
    I had a problem with my protection suite.
    the problem begin when i edit fingerprint and check fingerprint and password box. Now when i want to logon i must enter windows password that i don't know. Right now i use standar logon to enter windows7.
    Please anyone can help me?
     
    tmnromo, Jul 19, 2010
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  2. tmnromo

    tmnromo Notebook Enthusiast

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    please help me so i can go back to the original setting ( with fingerprint only) cause right now i can't log on to control center to change the setting cause i don't know the windows password.

    thx a lot
     
    tmnromo, Jul 19, 2010
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  3. Dakins

    Dakins Notebook Evangelist

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    Who says you aren't trying to get into someone else's computer?
     
    Dakins, Jul 19, 2010
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  4. tmnromo

    tmnromo Notebook Enthusiast

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    because my fingerprint is match and i only need to by pass the password so i can edit setting again. or what i should do to make you believe me....thx
     
    tmnromo, Jul 19, 2010
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  5. tmnromo

    tmnromo Notebook Enthusiast

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    please help me....
     
    tmnromo, Jul 19, 2010
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  6. tmnromo

    tmnromo Notebook Enthusiast

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    one more thing i cant logon as administrator cause i know the password and cause its my notebook. but when i use that password for protection suite v 5.8.2 it doesn't work. is that a different password?? now i can't open my personal safe :confused:
     
    tmnromo, Jul 19, 2010
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  7. tmnromo

    tmnromo Notebook Enthusiast

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    sory..... i mean i can log on as administrator.
     
    tmnromo, Jul 19, 2010
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  8. catacylsm

    catacylsm Notebook Prophet

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    Dakins got a very valid point here, and we won't be able to help you i dont think because the security of someone else could also potentially be at risk.

    Get in touch with UPEK if you can,

    Sorry, but we just cant help.
     
    catacylsm, Jul 19, 2010
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  9. Dakins

    Dakins Notebook Evangelist

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    I could tell you how to crack a Windows password, but I'm not sure I want to. For all I know, you could be trying to access a stolen laptop.

    I'll give you the benefit of the doubt anyway. If you can log on as Administrator, then it's pretty easy. Uninstall the fingerprint software and reset your account's password by typing "control userpasswords2" in a command prompt window.

    By the way, Windows has a built-in utility that lets you create a safety file on a USB drive in case you forget your user account password. Even easier: choose a useful password hint. Easiest: write it down on a post-it note and stick it under your desk or someplace.
     
    Dakins, Jul 19, 2010
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  10. bimmerboii

    bimmerboii Notebook Consultant

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    I think he's saying that he knows the Windows password because he can log in as admin and it recognizes his fingerprint as well, but the problem is the protection suite v5.8.2 doesnt recognize his password. I suggest to ask support from UPEX?

    @Dakins: that's pretty handy lol
     
    bimmerboii, Jul 19, 2010
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  11. Dakins

    Dakins Notebook Evangelist

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    He needs to enter his account to edit the password for the fingerprint software, but he doesn't remember the password. He can, however, log on using the administrator account (presumably with a blank password). From there, you can do pretty much anything, including changing account passwords and uninstalling security software.
     
    Dakins, Jul 19, 2010
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  12. tmnromo

    tmnromo Notebook Enthusiast

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    Thank guys...i understand the point you can't help me. and to bimmerboii thats what really happen... it's all begin when i edit setting to add new fingerprint and then i choose fingerprint + passwrd ( original setting is fingerprint only)... i think the passwrd is the one i use to logon as admin, cause when i apply the new setting they didn't ask me to write the new passwrd... so when i restart the notebook they begin to ask me the passwrd that i don't know.....
     
    tmnromo, Jul 20, 2010
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  13. tmnromo

    tmnromo Notebook Enthusiast

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    Could you teach me how to reset the passwrd without uninstall the program? and if i uninstall the program should i clean the registry? so when i install again the password will be new one.
     
    tmnromo, Jul 20, 2010
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  14. tmnromo

    tmnromo Notebook Enthusiast

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    by the way if i logon as the admin i still can"t edit or do something in the software control center cause it's still ask for passwrd for anychange i want to make.
     
    tmnromo, Jul 20, 2010
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  15. tmnromo

    tmnromo Notebook Enthusiast

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    tmnromo, Jul 20, 2010
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