just what to do with xoticpc? should I ask for refund?

I placed the order of 2 BTY-M6D MSI batteries in the xoticpc site since 24 Dec and since then they kept ignoring me..and kept sending me emails of cancelling the order if I don't reply and provide the western union receipt and worst of all they're asking for the serial number for the batteries I ordered which is something I never received!


first order from this site and they're not helping me of leaving a good impression, right after I received the email asking for the serial number and I started wondering what to do with this site..

should I wait more? it's been 3 months and derek told me that they do not usually stock the batteries, but 3 months is way too much..

 

They have a representative on here, pm them. let us know if the response is not satisfactory.

 

Have you talked to them on the phone during their business hours or on their live chat that says 7 days a week on the XOTICPC main page?

http://www.xoticpc.com/

TOLL FREE:
1-877-289-9684
M-F:
9:00-5:30 CST
PHONE:
402-466-2090

http://www.xoticpc.com/model-specific-accessories-msi-specific-accessories-c-51_145_198_344.html

 

I've spoken to them MANY times, all I get is "sorry I'll get the manger to look into this" and then....nothing! just another call..

 

I am sorry to hear of this, I dont know if I have you identified correctly or not but I believe there might have been a wait on your items. If you can PM me your information I would be happy to look into this for you. I am sorry for the confusion.

 

thanks, PM'd you