display driver stopped responding and has recovered !!!!

hi guys , i got my brand new msi ge72 pro since a 3 week or less

and form the beginning , i had this annoying problem : intel display driver stopped responding and has recovered .

and its killing me , i tried to contact the reseller , but nothing works , also they said its a software problem , but if it

was really a software problem , it would be on every msi laptop , not just in my laptop , right ?

is there any solution for this problem ? i have a very good laptop that i didn't tried to play some good games on it !!

whenever i open the browser , a film , or a game , the screen freeze for a second then it give me this !!!

please i would appreciate any help or solution from you .

PS. i tried everything from uninstall the drivers , to install the new drivers , i made a reset and refresh , but nothing works .

 

Did you update both the intel drivers and the nvidia drivers? You should also contact MSI directly to ask regarding that situation. Worst case you would set up RMA to get it fixed. Can you reproduce the error easily?

 

i made every update , but nothing work , and i got the same problem every 20 minute or less , also you guys before i buy it you said that you make a test for the laptop , but if you really made a test , it wouldnt be there any problem

 

What do you mean? I don't work for MSI and I am not a reseller. Who did you buy it from?

 

sorry man , i though you were form gentech pc , my bad

i was angry becuase im waiting since at least 20 days for a fix

 

Don't worry. If you bought from GentechPC then they will surely check it out. There are a couple of representatives here, Kevin and Ken, and when they read the post then they can most likely help.

I would recommend getting in contact with them directly so they can better assist you. In this topic, us users are mostly trying to help, but we are not MSI directly haha, there is a limit to what we can help and troubleshoot.

Usually driver stop responding indeed is a software problem but if it is always there, there might be another issue. Worst case you would need to send RMA with MSI so they can fix it.

 

i already talk to ken , he tried to help , but nothing works and he told me to wait after he contact msi , so i post this because im bored and tired of waiting without playing or even watching a movie on a 1750$ laptop , and i hope its a software problem , i just hope that

 

yazan, Ken is working with MSI to find the solution and in the mean time can you please let Ken know how's the progress with testings?
Thank you.

 

Having the same issues here on my new GT80 Titan. I have updated all of the drivers as well and I have the trouble on Windows 10 and 8.1.

Seems to happen to me at random and also sometimes when you are minimizing a program or minimizing a web window to switch to something.

 

you must contact your resleer right now , becuase it turn out that my laptop is defect , its the intel GPU ,

 

Yazan,

How do you arrive at the GPU being defective? If you are using SLI then how are we receiving that error if it is the intel GPU? The intel GPU would be inert in this situation.

 

jpowell490, if you have a good Nvidia driver install, say 355.82, and you are still getting Nvidia display driver crashes - and you aren't OC'ing via MSI Afterburner, then you likely have a borderline GPU that is failing at stock speeds - which requires an RMA - or return to seller if you are still in the return period.

You could try downloading the Nvidia driver from MSI for your model, and see if the problem goes away.

Please let us know how it works out.

 

Try Intel HD's 'Power' options and disable all energy-saving thingies:

 

i dont know about SLI , but your problem its look like the same as my problem , because i tried everything , uninstalling, install new drivers , clean install , disable intel gpu , after all that nothing happens , and it turn out that the problem is from the intel gpu , and now they will replace the whole mother board because the gpu and cpu are soldered in msi ge72 , and if you said that you tried everything , you have to contact your reseller .

 

yazan, you have the right solution, it's just a different hardware configuration than you had.

Under the Intel GPU boot up, the Intel iGPU is being used for graphics, so if you get a graphics driver crash / restart, then that is the Intel driver, the Intel GPU.

In your case that is what the problem and solution was, replace the iGPU/CPU.

In many / most other cases, including this one, the discrete GPU - the NVIDIA GPU is the failing hardware - the Intel iGPU isn't even running, nor is the Intel display driver.

With SLI, there are 2 Discrete NVIDIA GPU's running, so in jpowell490's situation, one of those GPU's might be failing - if he can't get a stable driver - the driver keeps crashing - no matter the version he loads.

So in his case he can return it to the seller for another unit, or RMA to MSI to replace one or both of his NVIDIA GPU's.

MSI won't need to touch his Intel CPU/iGPU.

 

When diagnosing an IGP solution bad system memory can cause IGP issues since that's where it stores the frame buffer.

 

Slaps forehead........Yazan, I booted up this morning to a black screen, lit keyboard, running fans. Had to hard reboot. Jeez......

I don't even know what to say. I appreciate the post, I thought it would just be a corrupt driver, but, guess not. Sorry for both of our issues.

 

Yep, so mine just did it again watching youtube. Tried to grab a quick screenshot and got a bit of it.

 

Download and run this registry export. It creates two .txt files; please upload/attach these.

You have the same panel as the Alienware 18 and are using >353.xx drivers. That might not be a healthy combination. Also; pure UEF or CSM boot? And which options are activated in nvidia control panel?

 

where does it put the txt files?

 

In the folder you run it from (so probably a 'download temp'). Might save the .bat to an easier-to-find folder first and then run it.

 

didn't export one thing. Put it on desktop, put it in documents, nothing.

Looking at the path, I don't think that is correct for Win8 is it?

Edit, path is right, looking at values in regedit. Still exports nothing.

 

Weird ... script-related security setting? Admin? Could also go to Command window and copy/paste, perhaps that'll be accepted. Aside from the export, how about the other settings; boot mode and nvidia options?

 

i have a same problem in my GT80 980M SLI

 

jpowell490, there are lots of software and hardware problems that can cause the black screen, but on the GT80 the Intel iGPU isn't even enabled if you are in Discrete GPU mode - only the Nvidia Video cards will show in Hardware Devices.

In order to put the iGPU in the path, enable the hardware while in discrete mode by pushing the middle button on the mid-right - left of the power button - make sure you have MSI SCM installed and running - it does the switching task.

When a dialog comes up requesting reboot to switch to the iGPU, do it and after reboot only the Intel iGPU will show up in Hardware devices.

Same thing in reverse to get the Discrete Nvidia GPU's back online, and the iGPU offline.

Did you try going back to previous Nvidia driver version? It seems since Nvidia started porting the drivers to Windows 10, both the Windows 10 and Windows 8.1 installs can be problematic for some.

A number of GT80 owners running Windows 8.1 have rolled back to 353.62 or lower, give that a try and let Nvidia take the time to fix the problems - perhaps with Microsoft support.

There was a time last year when there were many botched MS updates that caused black screen on boot, before that Nvidia did same, and that makes it really tough to find the power related issues with a laptop that can also cause this.

The hardware problems are far more rare than the software induced boot to black screen issues, so I wouldn't worry about it until you downgrade the Windows 8.1 Nvidia driver to 353.62 or lower.

If you are on Windows 10, god help you

 

Okay an update on this issue...I have a new gt80 with 970sli and was having the same issues. Did the whole driver reset and clean install with nothing....buuuut just as recent as yesterday MSI added a 430mb nvidia graphics driver to the support site.

I did the clean install and everything again and seems to work this time. This is and older driver 353.54 (which i couldn't find on the nvidia site). Try to use this driver or whatever the MSI site recommends and not the latest. Hope this helps someone.

 

^^This!

Thanks boattrash9,

I have a MSI GT80 2QE laptop, which has the duel GTX 980M's. I went to the MSI website for my model and they recommended the 353.54 driver (which is a few months old) and it fixed my issue as well.

I also had the "display driver stopped working and has recovered". A site note, this only started happening to me once I upgraded to windows 10....

Until I hear that Nvidia has released a new fix for this, I will continue to use this "old" driver.

For now, I would only trust what MSI recommends on their website and be sure to look up your correct model/operating systems.

Mine is found here:
http://www.msi.com/product/notebook/support/GT80-2QE-Titan-SLI-4.html#down-driver&Win10 64

***I forgot to mention:
On the install, click "custom" and from there check the box that says "clean install" as boattrash9 mentioned.

I'm not sure if it matters, but others have recommended to restart your computer immediately after the install is complete.

 

Once you have a stable setup, take a backup and try updating to the latest, it may be the drivers not cleaning up an old piece of code or missing something rather than the new driver set itself.

 

It's recommended to update BIOS, EC firmware, and all drivers to ensure highest compatibility.
If problem persists, run an OS reset within Windows 10 then update the drivers again.

 

Nvidia has a track record of offering a lot of drivers, with some small changes that sometimes break specific systems, and then they eventually get patched up much later.

Personally, I use 353.62 because I found all drivers after this one, bring issues. MSI's latest 353.54 is also a great driver and will work with all your games. I am constantly trying new releases and forcing crashes to find which is the best driver.

I even worked with some nvidia guys online doing a bunch of tests and they gave up, saying they will raise the issue.

 

Yup, it takes time for them to release a supporting driver after launch of a new GPU. Eventually, the new GPU will be supported on a newer version of driver release.

 

got this today also, went down to 353.62 again.

 

Best drivers ever. Damm you nvidia hahaha

 

hey, i have a gt80 titan that was doing exactly the same thing, i found in the Nvidia control panel (in the system tray) that i had it set to force SLI, up the top of that i clicked revert to default and it turned the force SLI off, i have not experience the video driver stopped working but recovered message since doing this. Might be worth a try.

 

Do you mean it was set to "force alternate rendering"? I always leave SLI enabled on SLI machines. Rarely do I ever disable it, only on games where it causes problems.

I've seen this "not responding" error too with my GT80, but I think in my case it was only during high overclocking benchmarks. I also had lower performance with newer drivers so I rolled back to 361.43 and have been happy. I'll try new drivers again eventually but I'll be more careful not to grab every new one just because it's "new".

 

Hi
I had 4 weeks problem with drivers and now I found solution )))
All graphics drivers made problems !!!!
Only 353.62 works well - try install it

 

However just remember we have bough gt80 not for using old vga drivers . Just run game in sli - The division on 353.62 ... or strawars battlefront. It is workaround for a while. MSI and others should force nvidia to diagnose that problem it is problem with clock scalling (energy management in gpu driver option ) by default it is adaptive . When you set it on max performance the issue is not present.

 

I am actually experiencing this issue. One way I can actually force the issue is to sleep then resume, although it can still happen after a clean boot on occasion (I tried unplugging and plugging power, etc, but could not put my finger on the specific cause.). It seems specific to the latest 10 or so NVidia driver revisions. Also after a few occurrences of the issue, I get a hard freeze instead of an alert balloon. And as for the older driver being the fix, I don't get the every minute or so error, but I do get hard feezes and crashes less often. I am sure what I have is like hmscott said in earlier reply, failing borderline GPU. That is why I am on my 2nd RMA attempt with MSI.

 

I have observed hard freezes also but only when notebook is "cold" - first run. I have swapped 4 different vendors ssd`s, 3xset of ddr3 modules , GPU`s x 4 different revision, all vbioses , all motherboard Bios and probably the winner is motherboard ? However on 1 GPU issue is not present . I will swap motherboard in few days we will see.
New drivers has come out 362.00 WHQL.

 

Same boat here GT80 2QD (970M SLI) same **** any drivers beyond 353.62 are unstable. just will freeze the beast.

 

It wasn`t motherboard . It is NVIDIA DRIVER BUG!!! Only in SLI I have observed freezes and driver stopped responding - when adaptive mode is enabled in driver settings . MSI should make some impact on NVidia and others companies.