VERY poor after-sales service with MSI

Well, I think it's about time I made this post in the hope that someone out there in MSI land is able to see the wood for the trees.

In Jan this year I had to send my MSI GX660R away for repair due no power/dead (turned off a couple of times then wouldn't power up).

MSI europe (I think the Polish base) repaired it over a period of about 6 weeks ("waiting for the part") and was received back all fine apart from one small point: The power plug wasn't a snug fit for the socket, you had to "hold it right" to get it to power. It wasn't extreme, just a bit of adjustment needed.

This was causing the socket to occasionally get a little warm. One day over the summer it was left charging and got rather too warm; the plugs plastic parts had melted onto the pin in the DC power socket. Getting the cable out broke the pin off the middle of the socket. I'm not sure if they are trying to say it's my fault for having to wrestle the plug out of the socket but I can only imagine how much extra damage there would be had if I returned it with the plug still wedged in the back. They'd almost certainly have more excuses to wriggle out of warranty fix on their hands than a crack on the socket.

All this has been explained VERY clearly to both MSI and D&J Henry Ltd, their repair agents in the UK.

Today (after a few mails back and forth re-telling my story and pointing out the previous RMA which D&J had no clue/record of despite me mentioning it) I finally get this mail back:

Now I'd hope it was pretty obvious to ANYONE with half a brain that if the pin inside the socket has been snapped off then OF COURSE there is going to be physical damage to the socket. Attempting to claim lack of warranty on this technicality is simply outrageous.

 

Aaand it seems they don't appreciate complains on the their main forum. Post about the issue was locked within seconds. You can't PM the moderators so I raised another (asking nicely) how I could discuss the issue:

Sorry mercutiouk, you are banned from using this forum!
You have already been told not to post bash and you although opened a new topic for the same. Therefor you are banned for three days. Behaving like this again will result in a permanent ban.
This ban is set to expire 14-September-12, 22:50:07.

 

Well, it seems MSI have decided

to play fair. They have agreed to a warranty fix. I'll say little more as I don't want to annoy anyone by sounding smug.

\o/