Random restarts, BSOD, and Wifi problem

After 9 months of using this laptop (GT75VR 7RF TITAN PRO), it now shows some problem and I'm going to give as much details as possible.

A month ago, while watching a movie, the laptop suddenly freeze and began to randomly restart with blue screen of death. It shows in the event viewer as "Kernel Power 41 Critical Error" and the restarts with BSOD happens once or twice a day until now. Then another problem is that the laptop WIFI keeps on disconnecting and disappearing as if the laptop doesn't have a wireless capability.

Running the troubleshooter for the wireless adapter seems to temporarily fix the issue with the wireless connection but then after 5-10 minutes it disconnects and disappear again. But sometimes running the troubleshooter also causing it to crash and BSOD.

Occasionally, opening network and sharing causes Windows to freeze up and then crash.

I tried fixing it but to no avail:

- updating the WLAN driver (downloaded from MSI)
- updating all the drivers (downloaded from MSI)
- clean install of Windows 10 and all the drivers
- installed a brand new HDD and clean install of Windows 10 and all the drivers

- resetting the router
- updating the firmware of my router
- tried a different ISP (no luck)

The issue looks rather similar to this: http://www.tomshardware.com/answers...ed-ram-causing-problems-wireless-adapter.html

I did not install any new RAM though as it is difficult for me to access it.

I've no more ideas on how to fix this.

 

Use a windows blue screen (BSOD) viewer to find out exactly what is causing the crash.
You can also search for "microsoft debugging tools for windows" and get the windows 10 version. You can get the "classic" x64 version as well, and then install it. It is part of the microsoft SDK so you would have to choose custom install and only select "debugging tools for windows."

The dumps are stored in c:\windows\minidump
You want the stop error as well as the 'faulting module name" as well.
Also you may want to try updating your Bios via UEFI if you did not update your bios. You did not say if you updated the Bios
or EC firmware. But you should first find out why you get random BSOD errors.
You need to find out if there is a driver problem, a problem with the wifi card, and or if your RAM (memory) may be bad.

I suggest installing memtest86 UEFI version (you can use rufus or their own installer) and doing a full test of your memory to check for errors.
Then if that passes, uninstall your video card drivers and go back to Nvidia version 391.35 or 391.48.

 

I'm currently running memtest86 for 2/4 passes with no errors so far. I will try to rest of your solution after the test. I'm afraid to do the Bios or EC firmware update. I did not try this because of the constant crashes, it might crash again while updating and it might brick the laptop.

 

Just yesterday, I formatted and reinstalled Windows, then I notice that the audio device has an exclamation mark. I installed all drivers but still, it's as if there was no Audio device. I reverted the BIOS to sock but no luck. Finally, I reflashed the EC Firmware and guess what? everything worked perfectly.

Give that a shot: https://www.msi.com/Laptop/support/GT75VR-7RF-Titan-Pro#down-firmware

Make sure to disable your Antivirus and give it a good while after it's done even if you just see a black screen, wait for at least 5 mins before you force shut it down if it doesn't do that automatically

 

@ Falkentyne @ Phoenix

Finished running memtest 4/4 passed without errors. Then right after a reboot to Windows...it crashed again. I've flashed the EC firmware, no crash or disappearance of wireless connection. Still under observation.

Edit:

It freeze again while watching a YouTube video and need to force shutdown.

A minute later after the reboot, it BSoD again...

 

@ Falkentyne

I have no idea how to read these dump files.

https://i.imgur.com/mHXY8Z8.jpg
https://imgur.com/a/6Br0QCg

Edit:

Updated the BIOS...it did not fix the issue.

 

The errors seem to be related to the onboard ethernet or drivers.

The Qualcomm Athereos is the onboard ethernet port.
I thought you said that you were using *wifi*?

 

I've been using the wifi connection only. I never used the ethernet port because we only allow wireless connectivity here at home.

Here are the list of network adapters:


Qualcomm Athereos is Bluetooth....I disabled Bluetooth and Aquantia AQtion in the device manager and leave the Killer Wireless enabled. Still did not fix the issue.

 

Uninstall the Qualcom bluetooth drivers. You should be using the basic windows one. It has a generic driver.
Your BSOD seems to be caused directly by the qualcomm driver.

Only install the basic driver for the Ethernet port and don't install any drivers for the 1535.
If you still wind up with piroblems, uninstall the NDIS miniport/Aquantia driver and do without it.

 

I uninstalled the drivers for BL and ethernet port, same goes with the 1535.



But that didn't prevent the wireless connection from disappearing.

 

Running Windows Network Diagnostic caused the system to crashed.

 

The main issue though is that the Wifi keeps on disappearing.

 

1) What's your WLAN Card?

2) What's your Driver version?

3) Since when did this start happening?

PS: If your taptop has the ability to switch between nVIDIA/Intel GPUs, go ahead and switch to the Intel GPU for a while and see if the issue remains

 

Phoenix,

1) What's your WLAN Card?

- Killer 1535

2) What's your Driver version?

- Currently its Version 12.0.0.309 (from https://www.msi.com/Laptop/support/GT75VR-7RF-Titan-Pro#down-driver&Win10 64)

- I also tried Version 20.60.1.1 (from https://www.msi.com/Laptop/support/GT75-Titan-8RG#down-driver&Win10 64)

3) Since when did this start happening?

- About a month ago.

 

The latest driver for your WLAN Card is: 12.0.0.720

Download = https://www.killernetworking.com/dr...load&args[0]=b3410fa141a77dd6cf1b992a7e06f706

 

I tried switching to Intel GPU and installed the latest driver from the link you provided. Unfortunately still crashing and wifi keeps disappearing.

I also re-seated the Wifi card to the motherboard as Zoltan@Hidevolution suggested but it didn't fix the issue.

 

I guess it's time for an RMA bro

 

The wireless connectivity no longer disconnect, and for some unknown reason it fixed itself. Steam has been downloading for hours now.

Edit:

Disconnected again after 3 hours. Time for a replacement.

 

When i installed windows 10 from scratch, i had to use a very specific installation order for the drivers not to cause problems for whatever reason. My GT80 was the same way and I still think it has something to do with the killer NIC/suite.

It very well could be something faulty, but it sounds like a driver issue.