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    Ran the msi live update and it ruined my laptop!

    Discussion in 'MSI' started by newmsiuser, Nov 28, 2012.

  1. newmsiuser

    newmsiuser Notebook Enthusiast

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    Ran the msi update and it ruined my laptop! I bought my gt780dx about 1 year ago and when I registered it, was given a link to download an msi update module. Thought that was good thing. I used it today and it scanned my computer and suggested what I needed to update. I did as suggested. NOW, I cant boot past the welcome screen and recovery and safemode dont work. I called msi and was told that "update" module is not meant for notebooks... Now I have to send it in to msi for repair of the windows 7 registry and/or controllers. That will also mean all my data will be removed... Has this happened to anyone else or does anyone have a fix?
     
    newmsiuser, Nov 28, 2012
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  2. quietas

    quietas Notebook Consultant

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    It sounds like a driver failure. I would attempt to boot using the Last Known Good Configuration and see if that works. Start the computer, press F8 after the BIOS screen (MSI logo and whatnot, but before the starting Windows screen.

    Also from that screen you can access Safe Mode. That would allow you to get you data off to a USB drive since it runs a minimal Windows version.
     
    quietas, Nov 28, 2012
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  3. Super Bee

    Super Bee Notebook Consultant

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    Good advice quietas!

    You could also boot into a Linux live CD and retrieve the data that way.
    I had do that when a Windows driver went corrupt.

    Wish you luck! :thumbsup:
     
    Super Bee, Nov 28, 2012
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  4. newmsiuser

    newmsiuser Notebook Enthusiast

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    As it turns out, the msi live update, the one I was told to download upon registration when I bought the computer, is NOT intended for the notebooks! When it popped up and suggested a computer scan to identify files needing updating, I went ahead and did that. It said I had about 7 files which needed to be updated. Again, I agreed and when it was through I rebooted. End result: my controller and / or some registry files are corrupted. Dont know if they will cover it under warranty although it obviously should be. Why this wasn't flagged and an email sent to me or a warning when the scan was done, I have no idea. I followed the rules and now its all messed up. Will keep you updated...
     
    newmsiuser, Nov 29, 2012
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  5. myx

    myx Notebook Deity

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    On the msi website it is written in red that the update utility is strictly for motherboards and some other component, Not for notebooks.

    Sent from my GT-N7000 using Tapatalk 2
     
    myx, Nov 29, 2012
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  6. newmsiuser

    newmsiuser Notebook Enthusiast

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    yes, they say that now...Evidently this happened enough that they placed the notice on the site about 6 months ago... I should have checked... I hope nobody else makes the same error -
     
    newmsiuser, Nov 29, 2012
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  7. Prostar Computer

    Prostar Computer Company Representative

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    As mentioned, you can use a Linux Live CD to at least access your data. You can also use Mini Windows XP to do this (Hiren's Boot CD has Mini XP).

    Sorry to hear about your laptop, still. :(
     
    Prostar Computer, Nov 29, 2012
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