RMA Advise GT70

Hello everyone, I need your advise. I have sent my MSI GT70 for RMA repair because the left arrow key on keyboard was broken (it was coming out as I was pressing it). MSI replaced the keyboard and sent it back to me. The new keyboard is almost excellent, I have two problems and I want your advise, whether these problems can be solved, or if I have to send it back again for RMA. The problems are:
1) White light under Windows button
https://dl.dropbox.com/u/14544438/CIMG0330.jpg
You can see that there is a white light under the Windows button, and it is in a place where none of the other buttons have a light. I noticed that if I close the blue light, it becomes green (I have the default keyboard lights). I tried to push it back with a screwdriver, it made some difference, but I am afraid to push it ever more, as I may damage it, scratch it, etc.
2) The other thing is that there is a gap between keyboard, and the other part of the laptop
https://dl.dropbox.com/u/14544438/CIMG0333.jpg
It looks like the keyboard is smaller than what it should be, and I think is weird as GT60 and GT70 have the same keyboard.
What would you do in my place?
If I can repair it by myself, I would be more than happy to do so. I don't want to wait two weeks more in order to use my laptop.

Thank you

 

All models gt70 and gt60 has the same gap. You can fix it by your self but you need to drill screw hols @ keyboard under sensor board cover. Then you will get some adjustment and you can fix the gap.

 

ok, the problem with the light? Can I fix that as well?

 

But i dont understand. Do you want to disable light under windows key? I have the same windows key and the same backlight. I use other color but on all keyboard the same.

 

I mean that under the windows key, there is a light which is misplaced. Here is a picture of what I mean
https://dl.dropbox.com/u/14544438/CIMG0330 - Copy.jpg
and btw, the keyboard which came with my GT70 didn't have a gap.

 

Is this a problem ? All keyboards in this place has the same led. I had more than 20 steelseries keyboards and all of them has the same led layout.


Gap it is not a kayboard issue. Just look at last photo and use some imagination . Probably technician during assembling didn`t tighten keyboard from the top. But like I said you need just to take off sensor board cover and unscrew keyboard. After you need to make bigger hole for screw to get some adjustment. 5 minutes of work.

 

Really? Oh, thank you That saved me two weeks of waiting for nothing. I should be doing some research before speaking up Thank you

 

Does anybody have a recommended tool for opening tool for this laptop? I don't want to cause scratches on it...

 

MSI Notebook GT70 --- Disassembling - YouTube
2:49

 

Decent long thin Philips head screwdriver and patience!

 

Fingers .

 

Ok, I will try with fingers. I am curious to see how I will fix it, as there is also a gap to right side of the keyboard.

 

As Meaker stated... what ever tool you use patience will be most important!

 

Ok, I have attempted to fix the gap. I achieved to make the gap much smaller, it's still there but I guess it cannot get better without cutting the bottom semi-circled edges of the keyboard.

 

I think some space would be normal? Maybe before and after pics so users who've done this already can see?

 

Before:
https://dl.dropbox.com/u/14544438/before.jpg

After:
https://dl.dropbox.com/u/14544438/after.jpg

I don't know if you can understand the difference with these pictures, but the gap is smaller.

 

Good work. That looks good to me and I can see the improvement

 

Here is a better picture to see the improvement: https://dl.dropbox.com/u/14544438/CIMG0011.jpg

 

Looks good, nice work!

 

I found out that, if I was pressing the ctrl button, the whole left corner was going little down and the feeling wasn't as it should be. Anyway, I fixed it. I have another question (the last one). If I push a key (eg. F) with more force, the keyboard goes slightly down. Is that how it should be?

 

I think slight keyboard flex is normal. The only laptop I've ever used that had none was the MBP.

 

Ok, thanks for all of your answers. They were very useful to me.
My very last question is about flex. Is it normal to have flex even with a slightly push a some buttons (left keyboard area) while others are fine (central area and the num pad)?

 

There will be a bit more flex at each side if you push it.

 

Hello again, I have some problems again with my GT70 (I am posting them here so I won't have to open a new topic)
1. Sometimes I hear a strange sound from the speakers at random times, I don't know how to describe it, but it's like a click. You can hear it when you power on your laptop and press the power button on msi logo. I can hear that sound on linux too, so I think it's a hardware problem. Ken told me to update the drivers but I haven't tried it yet.
2. I noticed that my delete button didn't always register and I tried to fix it. Now I have some better results but it's not enough. Does anybody know where can I buy a replacement button? (or a used keyboard, so I can get the button, anything that it's not expensive). I found this keyboard ( For MSI CX705 CR620 CR720 A6200 S6000 laptop keyboard US version P/N: V111922AK1-in Keyboards from Computer & Networking on Aliexpress.com). Are its buttons the same as the GT70 buttons?
3. Next of steelseries logo, above the sound jack, if I push the plastic, it doesn't feel solid, and I get a strange sound from the plastic. I will try to record a video if you didn't understand what am I talking about. If anybody did, is this normal?
After these problems, do you think I have to send my GT70 for RMA again? (I need the laptop for university work, so it is really difficult to give it for 2 weeks)

Thank you

 

You can't really get replacement keys for these keyboards (they are relatively low volume) so they do generally require a replacement.

 

Ok, can I use the buttons from the keyboard in the link? Don't they have the same buttons? Also, does anybody have any answer about my other questions?

EDIT: Here is a video for what I am saying in question 3: https://dl.dropbox.com/u/14544438/CIMG0325.mp4

 

It is a different keyboard without backlighting so apart from not letting the light through they may not fit.