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    Possible graphics card issue...any ideas?

    Discussion in 'MSI' started by przy, Jul 25, 2013.

  1. przy

    przy Notebook Enthusiast

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    Please Bear with me.... I have a MSI GT70 running windows 7 64bit, 12 gigs of ram and a nvidia geforge gtx670m card on it. Recently I have been noticing some small
    abnormalities when playing some games. Two little groupings of green pixels right next to each other spaced apart. Now they are not very big and you have to look
    closely to see them, maybe a couple millimeters wide and high for a reference point.

    Now the odd thing is, they are dynamic, never in the same spot in any game, and they do not show up in every game. Also they do not occur at any other time, not in
    windows, not watching movies, nothing else. I have reformatting both my hard drives multiple times, (I have multiple hard drives on my laptop, one ssd and a normal
    disk drive) and re installed windows multiple times using different graphics drivers as well.

    I have not read anywhere about this happening to others, granted my research skills may not be the best. But I have found out about green and red pixels showing up
    when graphics cards are going bad, bad connection or such. So I am thinking it is a graphics card issue. I have had the laptop for a year and did purchase a 3 year
    warranty, so I believe I am covered and am not too concerned in that regard. Just wondering if anybody else has had or heard of a situation like this.

    Thanks for any replies.
     
  2. MSI_Lover

    MSI_Lover Notebook Consultant

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    Did you overclock? Is it happening in only 1 game, or others as well? That's usually the sign of either 'instability' or damage. If you're not overclocking something wrong. It could be any of the following.

    1. Driver / compatibility issue
    2. Graphics card is already damaged on previous OC
    3. If you're OC-ing, you've gone over the limits
    3. Potential vBios issues.

    Launch the afterburner or gpu-z to see where the core and memory clocks are set.

    Unfortunately, that's all I can tell you.. I'm sure others here are know more than I. This is my very first laptop w/ high end graphics and MSI for that matter. But on the desktops, that's definitely a sign of OC-stress, or damage due to OC.
     
  3. przy

    przy Notebook Enthusiast

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    Thanks for the tips. it shows up in some games, not in others, just sort of random.

    I am not overclocking, have never tried it, ever.

    I installed gpu-z at your recommendation. The core and memory clocks are 620 and 750 mhz respectively. (At least I think it is, I hope I am reading it right. :) )

    I am going to mess around more with different settings and drivers. Like I mentioned before, it is not very big, so it is not a major issue, but I may end up contacting customer support somewhere in the near future and using that warranty I paid for to get it fixed.
     
  4. majster msi

    majster msi Notebook Evangelist

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    You can try lowering clocks on gpu by 20MHz and on memory by 50 MHz. Then try your games.
     
  5. przy

    przy Notebook Enthusiast

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    Thanks for the tips, unfortunately, no luck though. One thing I did find odd is that I was that I play Civ V. When you start the game you have the option to play in directx 10 or 11 mode, or play in directx 9 mode. When I switched it to the directx 9 mode, the pixels where gone, in directx 11 mode, they return. So it makes me wonder if it is some issue with directx 11. Oh well, back to messing around with it. Like I said earlier, I will continue to try and fix it myself, otherwise, I use the warranty and send it back to get fixed in the near future.
     
  6. MSI Dragon

    MSI Dragon Company Representative

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    You can contact us at 1-888-447-6564. Over there we can collect more real time data and give you a better solution.