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    PC keeps restarting (hard reset) abruptly for no apparent reason.

    Discussion in 'MSI' started by SixTheNinth, Aug 13, 2016.

  1. SixTheNinth

    SixTheNinth Newbie

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    Hi Everyone,

    I have been an owner of GT60 2PC for two years now and until recently the boy performed great. Unfortunately, couple weeks ago it started to restart (hard restart - first shut off abruptly and then rebooted) out of sudden randomly without any warning signals. Be it during listening music, playing videos or games. It happens less when on battery and just browsing internet or not playing demanding games. And once it happens on mains I usually run it on battery after restart to prevent another subsequent crash that follows shortly after windows load. Sometimes even that does not help and I need to put the PC to rest before running it again. Absolutely no idea what is going on.

    What I did so far:

    1. Contacted MSI support. They sent me a new BIOS version. That did not help. Problem is that it is out of warranty and I cannot afford now to have it fixed by them.

    2. Made a clean reinstall of W10 installing drivers from scratch. Again - no change. Played about an hour (XCOM) and boom, black screen power off. But the other time I played TES; Legends for hours without problem. And then it crashed during watching a YouTube videos or playing music from Soundcloud for instance, but not immediately. After some time. However, next day I spent some time on both websites without problem. So it seems it is almost random.

    3. I was told it might a faulty PSU, but if it is so, why it keep behaving like this when on battery? Nevertheless, a new charger is on its way.

    So my question is: Has anyone got a clue what is going on?

    Thanks

    Six
     
    SixTheNinth, Aug 13, 2016
    #1
  2. Zoltan@zTecpc

    Zoltan@zTecpc Company Representative

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    PSU could be one cause however did you ever drop the laptop?

    Sent from my SAMSUNG-SM-N915A using Tapatalk
     
    Zoltan@zTecpc, Aug 14, 2016
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  3. SixTheNinth

    SixTheNinth Newbie

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    Nah, never.
     
    SixTheNinth, Aug 14, 2016
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  4. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    Did you update Ec Firmware and Vbios as well?
     
    Support.2@XOTIC PC, Aug 15, 2016
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  5. SixTheNinth

    SixTheNinth Newbie

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    I did update EC on the recommendation from MSI themselves. Dunno how to update VBIOS. However, today I have run it mostly on battery even when playing games. Then got back to OS let it recharge and then unplug from mains and carried on battery. So far, not restart.
     
    SixTheNinth, Aug 15, 2016
    #5
  6. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    Support.2@XOTIC PC, Aug 15, 2016
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  7. Prostar Computer

    Prostar Computer Company Representative

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    Do you hear your fans spin up/have you monitored your temps?

    If not heat, I suspect foul play with a component, though it's hard to say which one.
     
    Prostar Computer, Aug 15, 2016
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  8. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    This could be AC adapter, or just the power board in the system so you may need to send the system in for repair if it's not AC adapter issue.
     
    Kevin@GenTechPC, Aug 15, 2016
    #8