The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    New - GT72S-6QE, Trackpad Issue

    Discussion in 'MSI' started by TheBrownWeiner, Jul 10, 2016.

  1. TheBrownWeiner

    TheBrownWeiner Newbie

    Reputations:
    0
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    5
    A few days ago I purchased a GT72S-6QE.
    Absolutely in love with it, but I have noticed when using the trackpad recently that the trackpad will quit responding for 10 seconds and then start working again for awhile then stop and continue this.

    I am fairly certain it's not hardware related, pretty sure it's software / driver related.
    Rebooting seems to make the issue go away for awhile, I have updated all the laptops drivers and bios to the most current versions from MSI's website and Nahamic 2.

    Has anyone had this issue that could maybe help with suggestions, I haven't really installed much on the laptop outside of steam and a few games.

    I am hoping to figure it out on my own but I still have 10+ days to return it if need be, but I don't really want too.
     
    TheBrownWeiner, Jul 10, 2016
    #1
  2. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

    Reputations:
    486
    Messages:
    3,148
    Likes Received:
    3,490
    Trophy Points:
    331
    Did you update the EC as well? Or reinstall touchpad drivers, that might have some effect.
     
    Support.2@XOTIC PC, Jul 11, 2016
    #2
  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

    Reputations:
    1,014
    Messages:
    8,500
    Likes Received:
    2,098
    Trophy Points:
    331
    Try removing the driver completely and reboot the system, then try the touchpad without driver for awhile to verify.
    If there's no more problem running like this, then reinstall the touchpad driver using the latest version from MSI's website.
     
    Kevin@GenTechPC, Jul 11, 2016
    #2